Canada-USA
Family trip from Toronto to New York, Canada USA
(Translated by Google) Everything was well put together from start to finish, our only small problem was with the round wooden chalets... the chalet was a bit outdated and unfortunately, there were no activities planned in case of bad weather.
A very good accompaniment...but some regrettable hiccups
(Translated by Google) Overall, the service delivery was very good. However, I deplore a few points for improvement
1°) having two road trip managers in preparation certainly did not help to have a smooth travel construction
2°) car rental management: a big downside from my point of view! On the one hand, no availability to go from Canada to the USA, information that I learned late during the preparation which forced us to reorganize everything at short notice, on the other hand, even with a rental reserved only in Canada, learning on the very day of picking up the vehicle that the reservation was not confirmed and having to scramble to find a new car rental company really upset us. Too much stress and wasted time. We would have liked Authentik to inquire about confirmations from its suppliers well in advance of our trip. A point for improvement, really.
3°) The quality of certain hotels: old tapestry and carpets, bathroom, in short...we would have liked a little more upstream control over the hotels chosen, because they sometimes left something to be desired, particularly in Niagara Falls
4°) It would have been desirable, given the strength of the euro, to invite us to pay the bill in Canadian dollars rather than in euros...this would undoubtedly have boosted our purchasing power a little. . I know that this is recommended on your site, but it would have been desirable for us to have had the information BEFORE my first payment
A more service that you could offer: as a European, I purchased a SIM card to visit North America. I think you could offer this in your pack to make life easier for your customers.
[...]
Magnificent rediscovery of the Belle Province
(Translated by Google) A service and a follow-up of the file which allowed us to spend a simply incredible stay. Each member of the family was delighted from the beginning to the end of the stay.
All the expected (booked) services were successful, no problem at the organizational level, which allowed us to travel without worries and that is the primary goal of the holidays.
So a big thank you for the good advice and the follow-up of the file.
Very useful and detailed roadbook which allowed us to find lots of ideas throughout the trip.
We thank you very much Elise for these holidays which created fantastic and lasting family memories.
You have completely met our expectations and the few "small" points a little less positive are in no way due to your work, but rather to our way of traveling.
[...]
Really great !
(Translated by Google) Family trip, very well organized by Authentik Canada. The whole was well balanced in terms of the duration of the stages in each city (you have to know how to take your time) and the distances to be covered. AC's advice is relevant, everything is square, very few surprises.
A special mention for the absolutely fantastic welcome of Quebecois in Montreal as in Quebec and everywhere in the province.
They are relaxed, friendly and unfailingly kind.
This trip gives back all its deep meaning to the word Home, what a joy!
[...]
An unforgettable trip !
(Translated by Google) Thanks to Gabrielle for her support in preparing the trip.
A rich experience and excellent moments during these 13 days in Canada and the USA.
Thanks to Authentik Canada: this is our second trip organized with you and we would not hesitate to call on Authentik Canada again if we were to return.
Discovery family trip
(Translated by Google) Optimal organization of the trip. A lot of road but it was a choice of discovering several cities rich and varied activities well carried out. Very interesting friendly encounters.
Fifteen days on another planet
Wonderful stay!
(Translated by Google) Magnificent, perfectly organized stay, responsive, precise and friendly adviser... very good!!
Consulting and hotel services at; to improve
(Translated by Google) Professionalism! Proposed vehicle abandonment fee exorbitant ($750), while at Hertz at $150!
(Translated by Google) In order by destination, here's what we liked the most; more or less. the United States then Quebec, Mauricie and finally Ontario. In order of hotels from most to least. Detla Quebec for its service, its rooms, its geographical location Mauricie for its welcome and its geographical location all hotels have parking. Overall the welcome in the USA and Quebec is great for tourists, friendly and available people, on the other hand on the side of the hotel. from English Canada it's the Scottish shower, no effort to understand, all descendants of families of icicles, interested simply in the money and what we were going to spend on it. make us think of real Parisians.
Dated and remote Boston MIDTOWN Hotel from the center and the port. Marriott Niagara Falls, appalling welcome, no effort to understand, room not made to order. 3:30 p.m., no service, a tour operator bordering on fraud, an unattractive city, which looks like a giant amusement park.
At the level of the travel diary, it's good but be careful without GPS it is very difficult to follow the very provided travel instructions. The distances are not all correct and the durations should take into account the necessary breaks.
Organization: it would be good to point out that the cost of living, for tourists like us, is significantly higher; in Canada than in the USA. Warn that the reception in Ontario is absolutely not at the same level as that of Quebec or the USA.
Thank you to the concierge services, room service, breakfast service at the DELTA QUEBEC hotel. We preferred the trip to the USA, which is more exotic for Europeans like us, but it is to be avoided. underline that the reception of Quebecers both at Québec than at Mauricie has been wonderful, an example to follow for many other countries.
[...]
(Translated by Google) What caught our attention: The number of cities traveled and visited in 2 weeks. The landscapes and the sympathy of the people.
When you choose in the city the horse tours (hop on hop off) you should specify to the traveler to make validated the tickets for this tour as soon as you arrive in the cities because often these tickets are valid for 7 days and it is a good means of transport to the city. inside the city
Excellent quality of hotels for economical choice. (3 hotels with swimming pool very pleasant after the km) The Delta Hotel Quebec is quite simply the best hotel we have been to in our lives. Thank you to the owners of the Auberge le Roupillon because although the comfort of the rooms is not extraordinary, the owners of this lodging were simply friendly, helpful and very welcoming!
Everything was very good in terms of activities. GPS is essential! We had taken ours but without it we would have had a really hard time. The copy glued maps and directions from google maps is not very clear and understandable.
We didn't have any issues....
[...]
(Translated by Google) What caught our attention: The number of cities traveled and visited in 2 weeks. The landscapes and the sympathy of the people.
When you choose in the city the horse tours (hop on hop off) you should specify to the traveler to make validated the tickets for this tour as soon as you arrive in the cities because often these tickets are valid for 7 days and it is a good means of transport to the city. inside the city
Excellent quality of hotels for economical choice. (3 hotels with swimming pool very pleasant after the km) The Delta Hotel Quebec is quite simply the best hotel we have been to in our lives. Thank you to the owners of the Auberge le Roupillon because although the comfort of the rooms is not extraordinary, the owners of this lodging were simply friendly, helpful and very welcoming!
Everything was very good in terms of activities. GPS is essential! We had taken ours but without it we would have had a really hard time. The copy glued maps and directions from google maps is not very clear and understandable.
We didn't have any issues....
[...]
(Translated by Google) Great availability, efficiency and complete road book.
Some places of accommodation could be improved: gîte Hébertville, Ottawa Quality Inn, but overall we are very satisfied
Thanks to; our advisor, Michèle BOUCHER, who was very present and professional.
(Translated by Google) The accommodation was perfect and the travel diary very good.
Downside: GPS broken down after 4 hours of use. Defective power cord.