Car rental
super
(Translated by Google) taking the vehicle super easy and returning the same
Good service despite unexpected additional costs
(Translated by Google) We were satisfied with the service and the car offered, which met our expectations. The car was new and well maintained.
However, it was indicated on the Authentik site that this rental company did not take any additional costs in the event of the return of the car to an agency other than that of departure. We were still charged $120 for this service! Think about it when you compare rental companies on the site...
[...]
Great experience.
(Translated by Google) New vehicle, city car sufficient for our journey, we may take the upper range to have a larger tank. Very good explanations from the agency at the start.
We will use the same agency next time.
Avis service not up to par
(Translated by Google) AVIS office at the Hilton hotel in Quebec: picking up the vehicle in Quebec was not up to standard: dirty cars (two vehicles were presented to us, both not cleaned before re-renting), inventory of the vehicle very difficult to do in a dimly lit basement, windshield washer almost empty, full tank of fuel not completely done. The AVIS office manager at the Hilton was obviously not keen on providing the expected level of service. [...]
Impeccable
(Translated by Google) We arrived a little early, the car was already ready fortunately. There was no particular concern.
Instead of a Chevrolet Spark, which they didn't have in store, we got an automatic Golf 5. The auto box, being accustomed to manual boxes, drives very easily. Finally, I would have left with!
Airport drop-off was slightly more complicated than it was at the start (like all airports, it's a bit of a battlefield). In the end, someone passes, beeps the barcode on the windshield and collects the keys.
So nickel! And for the price, it's better to go through Authentik it's usually cheaper =)
[...]
Fast and effective
(Translated by Google) No waste of time, efficiency in the provision but the car was not cleaned very well inside! Carefully follow the instructions on the voucher to find the agency.
Perfect !
Great welcome, and quality vehicle
(Translated by Google) We got the vehicle we were expecting, clean, like new. A very warm welcome to Quebec, a place of recovery (Hilton hotel). Smiling, professional staff. Top.
Perfect Calgary Avis Car Rental
(Translated by Google) The car was not a Dodge but a KIA Serano, but it was roomy too.
The $0 insurance is a plus and the windshield and tire supplement is only $100 more for 8 days, and with that you have peace of mind.
Very good value for money with AuthentiK.
The advice on Canada on the Authentik site is very well done, it allows you to prepare your itinerary well.
[...]
very satisfied
(Translated by Google) the handling of the vehicle at the reception went very well as well as the delivery of the vehicle without any difficulty
Good responsiveness. Nice vehicle and in very good condition.
(Translated by Google) Responses to my email questions were very quick. Quality service upon receipt of the vehicle at the Montreal counter, as well as upon return to the airport. Very friendly staff. On the other hand, he lacked details to find the Trifthy counter in the congress hall. We made the mistake of looking for the one from Authentik Canada!
Why not choose thrifty in canada for car rental....
(Translated by Google) We went through Authentik Canada for our car rental from 08/03 to 08/13/2019.
Nothing to say about the management upstream of the rental by Authentik Canada.
We had booked 4 months in advance for a minivan because there were 6 of us with luggage.
On the day of the rental, the thrifty agent told us that he did not have a minivan. So he rented us a 7-seater vehicle with a very small boot and folding seats as rear seats... What's the point of booking a vehicle several months in advance if it's not available on the scheduled day?
We wanted to have a vehicle equivalent to the planned Dodge grand Caravan but with 7 real seats and a sufficient trunk, which was not the case here.
It is a little too easy to rent 5-seater cars + 2 folding seats at the price of 7-seater cars!
This misleading rental policy is common because we were several families affected by this unpleasant surprise at that time.
We were completely taken hostage because no other solution was offered to us and we had to hit the road imminently!
Furthermore, the rented car was not cleaned at all (see photos). So we started our experience with this vehicle with a big vacuum!
Finally, the agent charged us 300 euros for abandonment fees without telling us or explaining the invoice!
[...]
car very good but a lot of waiting for advice and car not ready
(Translated by Google) We waited almost 45 minutes at the Avis counter, once the formalities were done, the car was still being cleaned, knowing that it should have been ready 2 hours earlier (11 a.m. and 1.30 p.m. we were still waiting).
On the other hand then car very well.
Married
Car rental at AVIS Vancouver ... avoid .
(Translated by Google) We were very satisfied with the online reservation and the follow-up at Authentik Canada.
On the other hand, what a disappointment when we arrived in Vancouver, we waited more than 2 hours 30 minutes to get our car back.
Very poorly organized, lack of staff and car .... ADVICE to avoid absolutely in Vancouver.
rental notice
We are very satisfied with Authentik Canada but much less with Avis which made us pay double what we had originally paid for a car of a higher category than the car initially chosen (additional 2561.72 CAD) !!!!
(Translated by Google) We are very satisfied with Authentik Canada (file: 0803-GRIVEL-CC) but much less with Avis which made us pay double what we had originally paid for a car of a category higher than the car initially chosen (additional CAD 2561.72)!!!!. We had already paid 918 € or 1358 CAD. It was therefore necessary to add the double for the passage to the higher category: initially reserved a Dodge gran caravan of 7 places and took an 8-seater GMC Yukon XL).
We are therefore very dissatisfied.
Our advisor Chloé was very quick and efficient when renting the vehicle, but it was Avis who was not up to the job.
[...]
Very effective
(Translated by Google) Very good service with Avis, very friendly at the counter, fast and efficient!
Very good service and the pleasant surprise of having wi-fi!
(Translated by Google) The car rental went perfectly. The vehicle was the perfect size and with wi-fi. An emergency button connected to a call platform can be activated in the event of an accident or breakdown type problem. On the way back, no waiting to return the vehicle. Flawless!
Good
(Translated by Google) Agency not easy to find
A good plan to rent a car
(Translated by Google) I was very skeptical (even worried) at first because the price of renting a vehicle was 25% cheaper than the competition so I expected confusion, bad surprises, hidden costs... Nothing all of this. The vehicle was new. It was very easy to recover. And to return it, the renters are very "cool". They will not look for an invisible scratch as a pretext to confiscate the deposit as some vehicle rental companies in France can do....
So you can go easy with Authentic Canada.
[...]
Positive opinion on a car rental
(Translated by Google) During a 15-day family trip to Quebec from July 31 to August 16, 2019, I rented a 7-seater vehicle from Authentik Canada. It went well overall. For 7 places, I had taken a DODGE CARAVAN. At the time of rental, the vehicle was not in stock, so I was given a higher end DODGE DURANGO vehicle for the same price. so I didn't have to complain about it. The company has been completely honest.
Two observations, however.
1) I had not subscribed to a GPS, I did not need it. However, the vehicle made available to me in the end had an integrated GPS and the receptionist first wanted to charge me for it. Unfortunately, I had to talk a bit to explain that there was no question of it, the car initially rented did not have one, I had not heard of it. He sided with me, but only after discussions. I would have preferred not to need to discuss it, it would have been fashionable for the landlord to recognize it straight away. Everything having returned to normal, I do not insist further.
2) On the way back, I had to vacuum the car if I didn't want to be charged for the cleaning (minimum 30 dollars). I did, but it's not right, it's a result of normal use for 15 days. There are necessarily some traces of sand or earth, which should be part of the management by the rental company.
Opinion however positive on the whole, price quite correct.
B. ALBISETTI
[...]
Impeccable service
(Translated by Google) Authentik Canada's free downloadable practical guide is really very well done to know the essentials before traveling. I would however recommend adding a note on the limited ferry times to cross the Saint Laurent so that the traveler is warned that if he does a day activity on one side of the Saint Laurent like in Tadoussac or Escoumins he can cross on the other side to reach a hotel in the evening, for example. [...]
Not satisfied at all with the supplier!
(Translated by Google) We had booked a dodge grand caravan, we waited almost an hour at avis to be told to wait again for the vehicle to return! And after 3/4 of an hour we were (supposedly) upgraded to an SUV in which there was the same number of seats but not enough room for luggage! We had to lower the rear seats to fit only 4 suitcases and there were 6 of us! So almost no more room for passengers! We did nearly 4000 km in bad conditions! We were disappointed! We travel a lot and we are used to renting XL SUVs such as cadillac, GMC, suburban or other for the price we paid! Too bad because the intermediary from authentik seems to have good intentions but it does not follow with the supplier. [...]
110% Satisfied
(Translated by Google) Delighted with my two rentals made through Authentik Canada with Thrifty. Easy rental. No surprise there. Compliant vehicles in perfect condition. Super fast returns. I recommend.
Perfect
(Translated by Google) I was probably upgraded because I had a nissan altima. A car in perfect condition, with a large trunk that can hold my luggage.
Golf
(Translated by Google) Golf car.
Not as nice as the Mitsubishi rented in Montreal at the start of our trip, although its trunk is bigger.
We felt less well seated. The storage was less nice than in the Golf, but the tank had a larger capacity. With Avis, we had no return costs, whereas with fifthy we did.
great location and everything is done to go fast
(Translated by Google) Appreciated:
speed: they took 15 minutes to return the car - and the service at the airport is SUPER
great car, almost new.
versus :
car received dirty....too bad.
bon service
Perfect car rental
(Translated by Google) We picked up a brand new, super comfortable Nissan Murano with a very large trunk, ideal for our road trip in Quebec.
