Car rental

(Translated by Google) The agent was efficient, friendly, and helpful, and responded to our request by offering us additional insurance (the vehicle was new); furthermore, the vehicle was perfect in terms of volume, equipment, and comfort.

(Translated by Google) Waiting in line for 1 hour before seeing an agent. And then waiting another hour to get our car. This is unacceptable in 2024.

Additionally, I just learned that Avis is always like this in Calgary. Never again.

Plus, they didn't have my car available and provided me with a full-size one! Who's the idiot who had to pay for the excessive fuel consumption of this vehicle?

Finally, everything was supposed to be included. Yet, they still charged me fees.

Never again Avis at YYC!! [...]

(Translated by Google) I had booked a compact car a month and a half ago. They didn't have any left on the day of my arrival, so they lent me a "midsize" car: a Dodge RAM 1500.
No explanation was given about the car, the associated documents, or a contact number.
The seller asked for my bank card for a deposit, which he himself processed through the card machine. The deposit was charged to me two days later.
When I returned the car, an agent inspected it while I was still retrieving my belongings. I did not have access to what he recorded and I did not sign anything. Therefore, I don't know what was noted. [...]

(Translated by Google) The pickup of the rental vehicle was quick, the front desk agent efficient and knowledgeable. The vehicle was clean and in excellent condition. The return was more laborious as the agent did not quite know how to handle the return at a different airport. But everything went well. No surprise charges. We will use Authentika again for a future trip.

Clarity and simplicity with Authentik

(Translated by Google) First time using an intermediary service to rent a vehicle. And I am not disappointed. I am satisfied. Easy to book via the Authentik Canada website and easy to pick up the vehicle. Everything is clear and without surprises. With a bonus of a vehicle that perfectly meets our expectations.

(Translated by Google) Very satisfied with the car and the quick return at Calgary airport, the only drawback was that it took us 2 hours in line to get the car at the beginning of the trip, with only one clerk to serve all the customers.

(Translated by Google) From the beginning to the end of my car rental, everything went perfectly well, with personalized service, complete answers to my questions, and a price lower than all my other searches. Thank you!

(Translated by Google) The received vehicle was new and seemingly problem-free at first glance. After half an hour of use, several issues emerged. 1) The tailgate does not work. 2) The vehicle was poorly prepared and not checked. The protective cover of the engine hood on the new vehicle was torn off and some pieces remained under the hood. After a few kilometers, I had to stop to remove them to avoid a vehicle fire. I contacted Authentik Canada, who quickly responded and advised me to contact AVIS assistance. It was impossible to get a French-speaking representative. I had to ask an acquaintance to handle the problem in English, but the agent refused on the grounds that the rental contract was not in their name. In summary, I lost half a day and used a defective vehicle (minor defects). I would recommend Authentik Canada but certainly not AVIS, which provides no service to its customers.
I am still waiting for my final statement.

Sincerely,

Yvan Batardy [...]

(Translated by Google) Good contact, quality car.
Very satisfied

(Translated by Google) We booked at the beginning of May for a rental at the end of June, upon our arrival there was no vehicle ready, we had to wait more than an hour to get one.

(Translated by Google) Very good welcome with just the necessary information to take possession of the vehicle. No bad surprises. No pressure to take out additional insurance. It's perfect and conforms to expectations.

(Translated by Google) Great renter, funny, friendly, and accommodating for a long-term rental, I recommend. Only point of attention, not necessarily the models indicated on the authentik Canada website.

(Translated by Google) We rented a car at Montreal YUL airport from Avis. Thanks to Authentic Canada, we were able to retrieve our car without any problems, quickly and without needing to take any additional options.

(Translated by Google) OK

(Translated by Google) effective and friendly welcome at Montreal airport, clean and problem-free car, and efficient return process. Very good value for money

(Translated by Google) Frankly, I can only recommend Authentik Canada (and Marine who was our contact person).
I "only" booked a vehicle through Authentik Canada, but if I had known, I would have booked my ENTIRE trip with them. I discovered too late that they offered something turnkey, if only I had known, honestly I almost regret it, because I would have had all the booking worries taken care of!

Afterwards, it's easy to say that everything was a dream when it all goes well. However, in our case, unfortunately, we had a small issue with the vehicle and without Authentik Canada, we wouldn't have gotten very far (difficulty reaching the agency, misunderstanding, etc...). So I can recommend Authentik Canada with my eyes closed, because they were there when everything was fine (easy, we might say), but especially when everything went wrong (like a marriage, for better or worse). Frankly, I had a contact person (Marine) always by my side, who called me back, listened to me, understood me, wrote to me by email, took steps with the rental company, I couldn't have asked for better. Sure, we had that little issue, it can happen, but you will know that if needed, Authentik Canada will be there by your side, and very sincerely, I had read a somewhat similar review where the client was delighted to have Authentik Canada to support them during an issue, and that's what made me decide to go ahead.

Thank you Authentik Canada, thank you Marine, because without you, my trip would have been ruined, you can be proud to raise high the colors of Canada and Authentik Canada, all other agencies can only envy this outstanding collaborator and this follow-up from A to Z. It is so rare (too rare) these days, that it deserved this long paragraph, hoping that others will be able to embark on this beautiful country of Canada with eyes closed.

PS: You have to expand to other countries, now that I know you, I will follow you!! [...]

DISHONEST COMPANY TO AVOID, CHECK GOOGLE REVIEWS CAREFULLY

(Translated by Google) Without informing us at the time of taking charge of the vehicle, THRIFTY automatically added a fuel charge of $72 excluding taxes directly retained from the card deposit. This fee was deducted at the end of the rental even though we returned the car with a full tank. They told us it was impossible to refund us because we supposedly chose this option. This company is dishonest and frequently scams its customers (refer to Google reviews). It is a common practice! We are very dissatisfied to end our trip feeling like we have been taken for fools! [...]

(Translated by Google) We were very satisfied with our rental and will do it again very soon!

(Translated by Google) We booked our car for our stay in Gaspésie via Authentik Canada. Besides the efficiency and clarity of the system, the customer service is also very accessible.

(Translated by Google) Supposed to be an Elantra but upgraded

(Translated by Google) Easy-to-find rental agency in the airport, comfortable car suitable for the journey

(Translated by Google) Upon our arrival at the airport, we had to wait an hour for our vehicle despite the reservation. The other rental companies appeared to have better control than Avis. It's stressful and unacceptable.

(Translated by Google) This is the 2nd time I have booked with this company. Early May 2024 and early June 2024. Even though we paid in advance and were on time, everyone has to wait to get a car. Wait time of 1h30 in May and 1h00 in June at Montreal airport. This is the first time I see this. A car rental company without cars... A real disgrace. All this in the off-season. I can't imagine in the height of summer. [...]

(Translated by Google) We were supposed to have a Chevrolet Spark or equivalent and got a fully equipped Toyota Corolla. Great car. Everything went very well from the key pickup to the drop-off. If I return to Canada, I will go with Authentik Canada again.

Fine, but disappointed

(Translated by Google) We had booked an SUV and ended up with a 4X4. We chose the option to return the car with an empty tank because we were told at the counter that there were no gas stations near the airport and that the price per liter of gasoline was cheaper than at the pump. This is false because Thrifty also charges taxes on the fuel. We were completely fooled because there is a gas station 15 minutes from the airport. [...]

(Translated by Google) A little wait to pick up the vehicle and without asking for anything, Thrifty made a commercial gesture (upgrade) of the vehicle very quickly.

Vehicle in accordance with the one agreed upon at the reservation

(Translated by Google) Really great
Immediate pick-up at the airport.....Very comfortable Nissan Rogue....Nothing to report over the 3500 KM traveled
Quick and efficient return process at the end of the stay
We will choose this type of vehicle again for our next stay

(Translated by Google) Very good service with offers from all local companies. No problems at the Avis Budget agency downtown. We didn't get the Nissan Rogue but the Nissan Murano with GPS included.

(Translated by Google) No worries when picking up and returning the vehicle, very good contact with the staff, perfect car for our three weeks of road trip.

(Translated by Google) Not too much waiting at the counter and the good news of an upgrade