Car rental
Perfect experience
(Translated by Google) The experience with Authentik Canada was perfect, the team always answered us quickly. She was very available and even adapted our rental following a change of flights.
We will come back
Trip to Quebec
(Translated by Google) Perfect all the way, from booking to returning the car.
super
Car does not match
(Translated by Google) I was given a Chevrolet spark when I had rented a Nissan versa equivalent. I left the car after 7 days instead of two weeks because it was too small. I do not recommend at all.
Very nice experience
(Translated by Google) A very good reception in the agency, no problem on the way, and a return with a smile.
Very easy vehicle recovery and return, no waiting
Hassle-free car rental
(Translated by Google) I went through Authentik Quebec to rent a car for a roadtrip in Quebec.
No worries when picking up the car in Montreal center and at the drop-off in Quebec Center.
Vehicle as requested
(Translated by Google) The vehicles were available, the category was well respected.
The only concern is the cleanliness on board the vehicle, the former user had to spill coffee in the cup holder as well as on the central console.
We had to clean the entire center console before putting our things down.
In a Post "Covid" period I imagine nothing has been cleaned, steering wheel, door handles, etc...
Shame
[...]
very good
reception difficult but return and car ok
(Translated by Google) we waited 1 hour for the rental company despite the appointment.. lack of staff apparently: (but the car was perfect for our needs without worry..
Excessive waiting
(Translated by Google) No problem with the car, but it took 1h45 waiting at the airport to get it.
Car pick-up
(Translated by Google) Very little information, reception only in English, checks at the delivery of the vehicle are to be carried out by the customer.
Perfect
(Translated by Google) Very good value for money for a compact car.
See comment
Excellent welcome and service
(Translated by Google) We decided at the last minute to take the gps and they were kind enough to give us a reasonable price.
Toyota Corolla LE / somewhat old vehicle / extremely economical.
(Translated by Google) Current rentals are not significant given the shortage of available vehicle fleets. We have vehicles with nearly 60,000 km.
whose mechanical maintenance is normal but the presentation of the vehicles, multiple bumps seats damaged or barely clean. On the other hand, these are economical vehicles whose consumption (over 8000 km) remains much lower than 6 l/100 km.
[...]
Perfect.
(Translated by Google) The person at the reception was friendly, smiling and did not force us to take out additional insurance. The vehicle was in perfect condition and clean.
The return without problem also, just the location of the return to the Montreal airport is not very clear.
Sunday car rental
(Translated by Google) We were very well received and we were even upgraded to the model above, a hunday tucson, for the same price.
Average for reception
(Translated by Google) When picking up the vehicle in Toronto, it was complicated: we thought we had a GPS but we misunderstood with Authentik. So we rented one: what a mistake! If we put it to load, no more guidance: on the main roads it's fine but in the city center it was complicated
We had an accident: we took a sofa that came off its trailer (it can't be invented) ==> the same evening the car was changed at the hotel directly!
On the other hand, when we returned to Montreal, it was very vague: we had to leave the car in a parking lot, leave it open and no one comes to inspect it or check that everything is ok...
We had no bad surprises once back in France (a sample corresponding to the GPS)
[...]
Good car but long wait
(Translated by Google) Quite a long wait on arrival at the airport, however once we got the car everything went smoothly. The car was very spacious and met our expectations.
Impeccable
(Translated by Google) Renting the car was easy and efficient. No nasty surprises.
We were even upgraded to a Toyota Camry when we were supposed to have a compact car.
Very satisfied
(Translated by Google) We are very satisfied with the car rental through Authentik Canada. We then picked up the car at Thrifty in Old Quebec City. The landlord was very pleasant. The car was almost new 15,000 km and very clean.
Very good experience
Very satisfaying
Additional charge without justification from Avis
(Translated by Google) Hello,
On our return we had the bad surprise to find that Avis had taken €57.61 from us without warning us or telling us what this sum corresponded to. This direct debit was made on the last day of the contract. We are still trying to find out why. The car was returned in the condition in which it was given to us.
In addition, the car was in very average condition from the start:
- at each start the car emits 4 strident beeps and indicates that maintenance is required
- at least one of the bearings was dead and made a loud and unpleasant noise when driving
- the brakes made the car vibrate abnormally when braking
- of the 4 tires, 3 were smooth complements and one was new. (a previous customer probably had a flat tire and only the flat tire was changed when all were dead).
In summary this car was really not reassuring. We wondered every day if we were going to be able to finish our trip. This car had 62,000 km and obviously no service has ever been done. Brakes, bearings and tires are dead. A car should never be rented in this condition.
Finally Avis rented us a wreck instead of a maintained car and took additional sums from us at the end of the contract without telling us why.
Quebec and Quebecers have left us with wonderful memories, only the toyota corolla registered FMX5503 was a (big) black spot during our trip.
[...]
Perfect car, but perfectible AVIS agency
(Translated by Google) I had reserved a JEEP Compas (or equivalent SUV) and got an almost new KIA Seltos. Both are compact 4x4s of the same size, nothing to complain about. Very good relatively economical car for a 4x4 (6l/100), but which is sorely lacking in torque and "howls" to climb the slopes of Northern Quebec. On the other hand, in the plains of Montreal, it is a super pleasant car.
I am a little less satisfied with the agency which, with three lines around the same counter for two unfriendly employees, makes the wait a bit long. On arrival it is less annoying, but on departure plan so as not to miss boarding..
That said, overall I'm very satisfied.
[...]
Vehicle rental
(Translated by Google) We are very moderately satisfied with the vehicle we rented. Unreliable vehicle provided (tobacco smell, non-functional handbrake, excessive mileage, under-inflated tires and engine overhaul requested).
Booking an SUV via AUTHENTIK CANADA
(Translated by Google) Recovery requested at the airport, a bit chaotic because there was an error in the location of the car and it was necessary to search a bit. She faithfully drove us over the 4000 km covered during our journey. Back to the airport box, still looking for a gas station (no indication found) to fill up before. Finally an employee gave us directions to get there. It would be a good idea if this is also in the Authentic Canada Roadbook or if AVIS tells us somewhere. We weren't the only ones shooting! [...]
Good experience
(Translated by Google) Friendly and efficient reception. A bit of a wait on the way to the counter. Vehicle not available on our arrival but quickly resolved by a category above our reservation, recent and clean. The only disappointment: prices having increased a lot compared to the prices we had noted at the beginning of the year.
Satisfied but with some reservations so as not to be dissatisfied
(Translated by Google) not the requested vehicle, upgraded of course but with a 4X4 which consumes more. No rear shelf to hide the suitcases that are in the trunk. GPS outdated and difficult to fix
Ras
(Translated by Google) Very good only downside for the wait of more than 1 hour to pick up the car.