Car rental
Perfect
To recommend
(Translated by Google) Perfect welcome, fast support, almost new and clean vehicle, no bad surprises when the vehicle is returned, I fully recommend!
Small detail, I think it is better to take the full tank option because it is difficult to return the vehicle with the tank as empty as possible.
Very nice experience with an upgrade
(Translated by Google) We had a big 4 * 4 for the same price, the agency is very easy to find and the staff at the top
Many thanks to Authentik Canada!
A service beyond the reservation, with a smile and adapted to our profile
(Translated by Google) A more than positive experience since the agency, in view of our family and our luggage, offered us an available vehicle larger than the one reserved! And no excess. Friendly warm smiling welcome to the zller And on the way back. Functional clean vehicle. Ras!
Very good car rental experience
(Translated by Google) I went through Authentik Canada to book a car: very good value for money with Discount Québec, excellent responsiveness from the Authentik Canada advisor, very efficient service, I am fully satisfied.
Forced sale of a GPS rental
(Translated by Google) In Quebec, the person who gave us the vehicle (a Nissan Rogue which we were completely satisfied with - and not a Chevrolet Sonic?!) gave us a GPS, telling us that it was included in the order we had paid for.
We did not use this GPS, preferring Google Map much more complete and faster.
When the vehicle was returned to Toronto, we were billed an additional CAN$191.39, including more than CAN$150 for the rental of the GPS, arguing that we had approved this supplement in the documents we had signed in Quebec.
On the advice of the Toronto services, we informed our complaint by telephone to the Avis services of Quebec, which were to give us an answer by email. We haven't had any news.
These ways of proceeding displeased us to the highest point.
Too bad because without it everything would have been perfect!
[...]
Good service and a comfortable car.
(Translated by Google) A reservation without surprises with smiling support in Toronto, center, and drop-off in Montreal: the location of the drop-off would benefit from being more precise!!!! An American car signed Nissan (and not Toyota) very comfortable and very .... American: the level of finish of the "Limited" does not include automatic air conditioning or GPS; amazing for a country that has accustomed us to all the real progress and other automotive gadgets. Consumption is very reasonable. renting a GPS is totally unreasonable for a 30 day trip!
to advise without moderation.
[...]
4 adults - 4 pieces of luggage.
(Translated by Google) The initial vehicle (Nissan Rogue) did not allow us to fit our suitcases. We had to pay an additional $400 for an adapted vehicle. However, we had initially reserved a vehicle for 4 adults/4 luggage.
I'm not even talking about the reception in Montreal.
in line with expectations
(Translated by Google) Vehicle conforms to the order and invoice conforms to what was expected. Just a bit of a wait to pick up the vehicle that wasn't ready.
perfect
(Translated by Google) I rented a car, available at the airport, perfect in every way, very good value for money.
totally correct
service excellent
good
Unsatisfactory
(Translated by Google) With notice at the reception to recover your car, no instructions are given and they make us sign papers without explaining the unfriendly content to us either gives you the key and we have to manage to find the car and check the car. car at the start and done before your arrival so take a good look at everything before leaving in order to report as soon as possible if there is a problem ... despite everything the experience was magnificent this comment is not for authentik canada which was wonderful for help us thanks to our adviser. This comment is for opinion [...]
Unexpected additional cost + difficulty in returning the vehicle
(Translated by Google) We were upgraded: Jeep Patriot instead of the Sonata. No problem to put the luggage!!
On the other hand, no rear parcel shelf: unsecured luggage with risk for our children in the event of an impact.
Vehicle in good condition and very clean when taken in hand, but no explanation and assistance in taking over.
Unexpected additional cost to move to the US. It was indicated a cost of $15 per rental on the Authentik document, but in fact we had to pay $7.95 / day of rental or an additional $143 excluding tax when we only spent 9 days in the US out of 18 days rent.
Discount address at the airport for return not specified on rental contract. We had to look on the rental site for the route after having turned 30 minutes because our GPS was lost. Parking full on arrival, the vehicle had to be emptied at the entrance quickly with the children to manage, the car seats to recover... quite unpleasant.
[...]
Thrifty: only problems
(Translated by Google) In Toronto: long wait after 9 hours of flight and unclear information (car not where it should have been in the parking lot + indicates that there will be a surcharge for a drop-off in Montreal while the price paid to Authentik is for a rental of car from Toronto to Montreal).
Difficulties encountered
(Translated by Google) Comfortable car but we encountered great difficulties on the climbs and there are many of them in Quebec!
Very little recovery.
impeccable
(Translated by Google) Reservation made and hassle-free thereafter. Efficient communication and the person at the thrifty counter where we took the car keys was good advice
Excellent
(Translated by Google) The rental went very well. I was even upgraded. the experience has been very positive
good
(Translated by Google) vehicle in very good condition but the wait is long: 3 hours before picking up the vehicle and returning to the whimsical airport (no checks or documents)
Good but with a surprise at the end
(Translated by Google) Perfect car and service, no problem except for a $130 bill at the end for a one-way trip. At no time does the amount appear on the contract.
Efficient provider
(Translated by Google) Receipt and return of the vehicle without any problem
good Authentik Canada experience
(Translated by Google) My experience with Authentik went very well. Admittedly, it was limited to car rental, but on this subject everything went very well. thank you
Very satisfactory car for our stay
Easy and fast.
Not enough shuttles, too much waiting
(Translated by Google) 3 shuttles passed before there was room for us and more than an hour and a half more waiting at the counter with 3 young children, one of whom was two years old....
Clean almost new vehicle, perfect performance on this side.
Roadtrip From Calgary to Vancouver
Car rental
(Translated by Google) Impeccable service with the best price. All documents received in advance and good advice as a bonus.
A real service
(Translated by Google) I first visited the Authentik Canada site by chance while searching the internet for circuit ideas to build a three-week road trip in the Rockies, the Okanaghan Valley, Vancouver and Vancouver Island. The information there is very useful.
I then more particularly used their service for vehicle rental and the service was really top notch in the sense that, after the reservation was made, I was able to contact them several times and obtain precise answers and sound advice. . The advisers (Chloé in particular) are available and very efficient.
In short, a real plus!
[...]
Very professional
(Translated by Google) Nickel !