Car rental
Ok, but could do better
(Translated by Google) If you take the car as soon as you arrive, be sure to arrive before midnight, even if your plane is delayed! We had taken an evening flight, which unfortunately arrived 2.5 hours late, so all the rental offices were closed. Toronto airport is a real maze and the rental offices are far away! So we had to come back the next morning. Warning: the number provided by Authentik Canada is not the correct one. I tried to call all evening in vain, I found the right number the next morning, following an internet search thanks to the wifi of the accommodation.
On the plus side, we were offered an upgrade and a discount on dropping the car off in Montreal, which was much appreciated.
On the negative side, our reservation was not respected: we had to tell the counter clerk that we had already paid for certain options, he had forgotten the optional driver! In addition, we paid much more for the GPS than the rate advertised on the site (8 euros per day, ultimately 25 dollars!). Remember also that there are taxes!
However, we were very happy with the car, super comfortable, with a large trunk, and all in all, the rental did not cost us so much. She was worth it.
[...]
INADMISSIBLE: wrong location and security problem
(Translated by Google) 1/ The model received did not correspond at all to a Volkswagen Jetta
2/ The car was consuming a lot of oil. We had to add 4 liters!
We found ourselves on a Saturday without an open garage. We bought oil in a shop so as not to break down.
Unacceptable!
Good
(Translated by Google) We did not encounter any problem: difficult in this case not to be satisfied. However, we don't know how Thrifty reacts when something goes wrong.
Rather satisfied
Excellent performance...
(Translated by Google) Very dynamic and available staff, Andrea was able to answer all our questions and give us the best advice according to our needs. Thanks again for everything !!
Perfect
(Translated by Google) AuthentikCanada has done the maximum for the rental: provision and delivery in two different places, prices. The operation of the Thrifty agency is to be recommended.
In addition we were upgraded... what more could you ask for?
Very well
Ideal for a family or group trip
(Translated by Google) Ease of rental, efficient and warm welcome, vehicle in excellent condition and very comfortable, simple return, in short, nothing to say but great satisfaction
Everything went well.
(Translated by Google) I used Authentik Canada to rent a car for 3 weeks.
The reservation was taken care of quickly and the advisor was reachable by phone.
Pick up and return also went very well. Almost new vehicle with maximum comfort (Chevrolet Impala).
Top
(Translated by Google) Almost new vehicle. Easy administrative aspects
The perfect experience
Vehicle changed
(Translated by Google) We had a problem with the vehicle, and Discount allowed us to change it without worries.
Very well
(Translated by Google) Fluid welcome
Availability of child seats
Smooth feedback too
Perfect
Calm reception agent, available, smiling despite the crowds. Provide 2 people for this job!
Reservation at Discount Montreal
(Translated by Google) The reservation was made on time. It is painful that you are always offered another vehicle, obviously more expensive, making you consider that in the case of the one you have reserved the GPS is not included, whereas it is in the upgraded vehicle . All this is done when you are tired, with the only desire to take a vehicle and leave, so you agree to your detriment of course, and without having understood you pay 320 dollars more. These business practices are... deplorable. Especially since the GPS didn't work really well: it was impossible to enter a hotel address on rue Sainte-Anne in Quebec (one of the main and unmissable streets in the city center), he couldn't find it; unknown also for this GPS the village of Saint Siméon, crossroads of the Quebec-Tadoussac, Quebec-Saguenay, Saguenay-Tadoussac roads and by the ferry to La Rivière aux Loups, nothing important!! In short, a rather bad experience, especially since after returning the car on Thursday August 16 (6 days ago now) and having reported this GPS inconvenience, I was told by an employee that the manager of the company would contact me to discuss it. And since then, nothing. [...]
location vehicule
(Translated by Google) Good morning all
I was very happy with the rental service at Montreal Trudeau airport the very welcoming staff he explains everything to you very clearly but be careful if he offers you a bigger vehicle and with an upgrade it is without the local tax and airport so its us doubled the price of the rental which was not provided for in our budget
Impeccable without extra cost or surprise
(Translated by Google) 17 days of rental with authentik Canada, much simpler and more explicit than going through rentalcar, where I never had a rental confirmation (and they charged me cancellation fees on the way). Inventory and departure without the rental company present, taking the additional driver option and filling up with gas (which avoids paying for a full tank on arrival). However, count $30/day if the additional driver is under 25 years old. Strong Kia car in very good condition, 5000km on the odometer and very spacious for luggage. USB system not cd. Automatic gearbox and regulator (slight lack of pep on mountainous roads). Do not take the GPS as an option, prefer to download the maps from Google Maps or another offline app. I recommend authentic Canada. ! [...]
Very satisfied with the car
(Translated by Google) We have a chrysler pacifica full options and very clean. On the other hand, 1 hour in line to get the vehicle, too bad.
In short, the whole family was satisfied.
Car
Very satisfaying
(Translated by Google) Very comfortable vehicle. Welcome to the super agency. A very nice experience to recommend.
No problem
Excellent contact at AUTHENTIK, very attentive, very efficient, very responsive: thanks to Joannie!
(Translated by Google) The rental company is not at the level of the Authentik intermediary, on the other hand: on arrival at the Montreal counter, the car selected was not available, no GPS provided, it was necessary to argue and negotiate (and agree to extend the note) to find a compromise with an upgraded car, therefore more expensive, but with an integrated GPS and therefore not having to pay extremely expensive and at a daily rate when our car rental was for three weeks! Nevertheless, the person at the counter very accommodating and doing the maximum with the means at his disposal. Next time we will make sure more firmly before leaving of our exact reservation. [...]
Perfect
(Translated by Google) A great 17-day traveling trip with a KIA RIO car that drove really well. The agents were super nice when picking up and returning the vehicle. I order without hesitation the agency THIRSTY but also AUTHENTIK CANADA.
No assistance with handling the vehicle + additional costs
(Translated by Google) Concerning Authentik Canada, after a first good impression, I was disappointed when I asked to modify the time of return of the vehicle and that I was advised to contact the car rental company directly, without giving me back the contact details (rental company that I had never contacted directly). Fortunately, Authentik Canada quickly offered to contact them directly but never told me what action was taken on my request.
Regarding Avis, I had no help in handling the vehicle. When it comes to foreign drivers, 5 min should be allowed to present the functions of the vehicle. Moreover, while I was supposed to be able to return the vehicle in the evening after an agency closed, it turned out that this was not the case. Contrary to what had been announced to me, this additional night was invoiced to me. In addition, after several calls (some of which 30 min of waiting...), I had to have an answer within 8/10 days. 15 days later I'm still waiting and I'm going to relaunch them...
[...]
Super service
(Translated by Google) Listens, gives the right explanations, to advise
car rental for 3 weeks in Canada
(Translated by Google) We waited a bit to pick up the car but everything went well. I find that AVIS should provide more details on the motorway network which is free but 2 or 3 sections are payable by plate reading or by box in the vehicle. There is no possibility to pay a toll at the end of the highway!!! Otherwise everything went well!!! the vehicle met our expectations and we even returned it cleaned when it was not necessary since it is provided for in the contract. They thanked us. [...]
Everything went well!
(Translated by Google) The rental went perfectly well. our advisor was available and attentive. Then we had easy access to our vehicle at the airport. Small downside: we had forgotten to refuel when returning the car and we were charged very expensive (well beyond the price of fuel)
Car rental in canada
(Translated by Google) Everything went perfectly well.
Flat car.
Very friendly staff in Toronto as in Quebec
Vive Authentik Canada !
(Translated by Google) Andrea our advisor is remarkable for her kindness, competence and professionalism.
Small flat concerning AVIS, costs invoiced and not foreseen when returning the vehicle in another city (free according to the general conditions of sale).
Beware also of the lessor who wishes to add additional insurance.
Otherwise, the vehicle was compliant, in very good condition.
Quick and free repair of a puncture.
[...]
correct booking but...
(Translated by Google) the organization in general is correct but you do not mention that returning the car to another airport costs us 132 Canadian dollars.
Thank you in the future for keeping customers informed to avoid dissatisfaction and surprises.
the price you quote is therefore not fair.