Car rental
Additional driver problem
(Translated by Google) The discussions with Joannie Bruyère were very satisfying. She sent several emails to answer our questions and tried to contact us on the phone, but we were not available. At Thrifty East, we got an upgrade and were able to travel with a more spacious vehicle than expected, which we appreciated. However, we are currently in "dispute" because on the contract chosen as it was written on your site, it was specified that the additional driver would be free insofar as he had the same name and lived at the same address as the person who rented (reason why I had chosen this contract), which was the case since it was my husband. When picking up the vehicle, the person told us that it was impossible. When we returned the vehicle, another young woman photocopied the documents, did not close the file and told us to refer to her superior. We are currently awaiting the response and hope that your organization will help us resolve the issue. Cordially [...]
If Authentik Canada is great... AVIS is to be avoided
(Translated by Google) Authentik Canada is absolutely not in question: we can also note and underline their great professionalism on the other hand NOTICE the service provider is just LAMENTABLE.
We have selected a vehicle pick-up in the city center agency and a return to the airport. Have a net quote etc.
Recovery time of the vehicle in the agency: 1h45!!!! To take into account a priori, it is always like this.
They take your credit card hostage and insist that you take out additional insurance. If you refuse... they charge you 75€ (estimate charges read your contract carefully). When you return the vehicle, he gives you no explanation. You have to SHOUT so that we take away this price that they do not justify. Are these people crazy or thieves?! A shame
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good rental
(Translated by Google) RAS
Excellent value
(Translated by Google) Authentik gives a very good price. The rental car was almost new. No hidden fees. We highly recommend Authentik. Thanks.
Appreciable
(Translated by Google) Listening at the counter in Toronto even with the language barrier. We asked for an upgrade and it was possible and without too much expense. Only downside the rental of the GPS was not visible at the rental company but after a little discussion with Authentik Canada it was fixed!
Agency Authentic: perfect, Thrifty: average
(Translated by Google) Quick and clear answers from the Authentic agency, thank you again for everything!
Regarding the Thrifty rental agency, it's OK but there was a problem at the airport to receive the car, which was not ready (they didn't have any more!). We waited over an hour when our plane was already 45 minutes late! And that was really a very, very bad surprise! Organization deplorable at their level, for the rest RAS
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Car rental: excellent service!
(Translated by Google) After a long process of research and comparison to rent a 7-person minivan (taken from Halifax, left in Montreal), we opted for the most financially attractive offer (thanks to Cloé for her patience!). We obtained an almost new vehicle with all the possible functions (connected on-board computer, GPS, high-performance air conditioning, etc.).
We will trust Authentik Canada again!
Car rental
(Translated by Google) We had a new Hyundai Sonata (4200 km), very clean, spacious, economical (6.5l/100km). We get on well with the automatic gearbox and the regulator, a real treat!!
Interesting rates but beware of special numbers
(Translated by Google) Everything was perfect except that the number given by Authentik for assistance is not a free number as stated, but a special number expensively charged by most operators. My adviser being on vacation, I had to call this number several times due to saturation and I therefore had quite high telephone costs. Picking up the car in Toronto isn't easy as the emp doesn't seem to be there all the time and you have to call for him to come.....when he comes. I needed information the day before the pickup and I couldn't see anyone. Apart from that shave [...]
Car over rated
(Translated by Google) Reception at the counter on arrival execrable, be careful to return the car with a full tank because the option touted at the start of returning the car without a tank is very expensive
Thrifty car rental
(Translated by Google) Everything went well with both Authentik Canada and Thrifty.
Remember to take your GPS and child seat because the rental rates are prohibitive.
For information, child seats are not counted as baggage by airlines.
Very little explanation, unreachable assistance
(Translated by Google) Vehicle returned without explanation. Lots of time checking for scratches, none explaining how it works. Faulty pneumatic pressure indicators. A flat tire but absolutely impossible to reach the assistance despite a surplus paid. We were very annoyed with this the day before the return and absolutely no help (agency closed at 6:00 p.m., assistance does not answer after 3 calls and 35 minutes of waiting without contacting an agent)... [...]
Very good performance
(Translated by Google) Carefree vehicle rental, we were upgraded and everything went very well;
vehicle versus vehicle model image.
(Translated by Google) Hello, when taking possession of the vehicle in Vancouver, the representative offered me a larger model vehicle (Ford Escape) for an additional charge. What I declined not needing this type of vehicle, on the other hand the vehicle which is identified on the photos of the Avis site for a compact does not represent what was provided to me. The car provided could only contain one suitcase and it was not a model with a trunk but with a tailgate, the representative told me that this type of car is intended for 5 people but we did not even have no space to put our luggage in the tailgate. I told the representative that it was misinformation to present things and say things that are unrealistic. [...]
Trip canada
(Translated by Google) Overall correct vehicle ... 40000km
Efficient rental, very efficient Authentik!
(Translated by Google) Our rental went very well, without incident. The car model suited our needs. Very well informed by Joannie our Authentik advisor, available and responsive to all our questions by e-mail.
Just perfect !
(Translated by Google) First of all, I would like to thank Marie-Chloé from AUTHENTIK for her professionalism and her kindness!
We had rented a car through Authentik in Toronto for 10 days, and left it at the Montreal airport.
Thrifty East staff were very considerate!
I have no downside to make, no bad surprise.
I highly recommend!
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price supplements
(Translated by Google) be careful, the DISCOUNT rental company offers optional additional insurance because in the event of a claim, you must pay a deductible of $500. On the other hand, this rental company recommends returning the car with a full tank, contrary to what Authentik specifies in its information. The car rented was a Chevrolet Equinox.
Pleasant vehicle
(Translated by Google) Home of the renter well.
Received the vehicle fairly quickly.
Comfortable vehicle. Small problem during our stay with the front tire deflating.
I dropped off the vehicle in the evening alone and no one received it.
To date, I have not heard from my deposit and still do not know if everything is ok.
I was told that I was going to receive an email with the info but still nothing.
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Very good choice
(Translated by Google) If you have a car rental to do in Canada they have very good prices and with good service. No surprises from one end to the other.
very pleasant
(Translated by Google) We finally had a Chevrolet impala and it was super very comfortable and with a lot of space a little greedy excellent choice????????????
Very satisfied with the service
(Translated by Google) The booking process is simple and the price reasonable. I booked a small car but the car was not available at that time so AVIS gave me a bigger car at the same price.
Simple and easy
(Translated by Google) Very warm welcome to the Avis agency. We received tips for getting around easily in Canada.
Finally satisfied with the upgrade
(Translated by Google) On our arrival, professional, fast and efficient welcome
As the Toyota RAV4 is not equipped with a GPS, the rental company offers 2 solutions:
- Rental of a GPS (24 CAD per day, quite expensive...)
- Upgrade to a Chrysler 300 with integrated GPS for the same price (instead of 42 CAD normally...)
The proposal seems interesting given the comfort and the significantly higher level of the vehicle
Pitfall... The vehicle is quite heavy and bulky, no Stop&Start system, and therefore high fuel consumption...
In total, 2600 km in an almost new vehicle (8000 km) and very comfortable.
And the rental company has rolled a vehicle that is more difficult to rent...
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Easy travel in Alberta thanks to AVIS and Authentik Canada
(Translated by Google) My car rental went smoothly upon my arrival at the Calgary airport. We even had an "upgrade" on the rented car, at no additional cost, to a Chrysler 300, instead of the planned Hyundai Sonata. Much appreciated driving experience, even for an American car.
Vehicle category not available
(Translated by Google) I had reserved a 7-seater vehicle in order to have room for children (3 teenagers!) and luggage.
No vehicle of this category being available we had a smaller vehicle. The fifth place - the middle seat in the back seat - was not a real place and the children had to travel about 1500 km taking turns for this bad place, which partly ruined our first week.
Luckily there were only 5 of us...otherwise we just couldn't have left.
I am therefore very disappointed because I had booked and paid in advance for this category.
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Change of vehicle
(Translated by Google) We booked a Toyota Highlander, finally got a Dodge Durango Rt, which was really great. Comfortable front and back. Very pleasant to drive. Clean on the surface, but when we folded the rear seats, there were bags of candy pistachio shells ..... Too bad!
good agency
(Translated by Google) The service is positive and the service is correct, less waiting to get a car than other AVIS, BUDGET etc. agencies at peak hours of plane arrivals.
perfect
(Translated by Google) missing a car free upgrade for a SANTA FE (consumption over 21 days of about 7.5l/100 for 4000 km), and for a road trip in Quebec essential many interesting places are without paved road so much more comfortable.
no problem with pick up and return
(don't forget to report any scratches on the pick-up paper (go around the vehicle) the return is easier)
Authentik simple excellent value for money
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Good choice of vehicle
(Translated by Google) Address very badly indicate difficulty in finding the agency