Car rental
Rocky Car Rental
(Translated by Google) We were very satisfied with our car rental with Authentik Canada.
The car was as described.
No problem with the rental company (Thrifty). You just have to respect the pick-up and drop-off times of the car so as not to have to pay extra (about 15 minutes).
Perfect !
(Translated by Google) Delighted with the welcome at Discount Québec and the comfort of the Chevrolet Cruze.
PERFECT CAR RENTAL!
(Translated by Google) We went through Authentik Canada for the rental of a vehicle. It was the best price even 1 month before the date of arrival.
Marie Michelle was perfect in supporting our file.
Everything went perfectly.
Thanks again.
No (bad) surprises.
(Translated by Google) Good value for money.
Extraordinary to renew.
(Translated by Google) With you we did a great roadtrip of 3000 kms in Quebec. Comfortable car, good advice. Only downside with the rental company does not offer assistance in the event of a ticket like some company. PV taken during the free hours!!!!!
speed of service and perfect upgrade
(Translated by Google) exceptional compared to European rental companies
Car rental
(Translated by Google) Excellent choice, Thrifty is well located in Montreal (Palais des Congrès) easy access, attentive seller, precise advice for choosing a car, model superior to that requested, low-mileage car in excellent condition, very clean, no issues. Strongly recommend.
Upgraded car without having requested and invoiced it. Very bad reviews on the internet of this agency at Vancouver airport for that matter.
(Translated by Google) Upgraded car without having requested and invoiced it. very bad reviews
on the internet from this agency at Vancouver airport for that matter.
top quality
(Translated by Google) My car rental was done in ideal conditions. Qualified and friendly staff. The (upgraded) car was perfect. The return was very easy, without waiting. Prices are great but not at the expense of quality.
I recommend without hesitation.
very satisfied but Montreal airport and abandonment taxes (vehicle return to a different city) high
(Translated by Google) pre-registration recommended as well as the option not to return the vehicle with a full tank
very good reception and fast return
car upgrade with GPS cheaper the GPS only option
Perfect
(Translated by Google) Excellent value for money, good customer relationship. We were able to get a larger vehicle at no extra cost. Recent vehicle. Only downside: the extra cost of having to buy a full tank at the start when you never return the tank empty.
Very good welcome, good support
Mixed!
(Translated by Google) Regarding the service provided by Authentik Canada, two negative points:
*I contacted Authentik Canada to negotiate an additional rental day between you and Thrifty (poor network and battery on mobile phones, difficulty in reaching customer service): Authentik Canada refused my request.
*I also contacted Authentik Canada to tell them that we had finally decided not to take the "second driver" option at Thrifty (significant additional cost because the 2nd driver planned was a young driver), so I asked to remove the option taken at the time of booking at Authentik Canada, this was refused, and even no commercial gesture offered.
Regarding the rental at Thrifty, the car's cigarette lighter was not functional, so we had a lot of trouble recharging our electronic equipment (two weeks camping with no other source of electrical energy than the car).
[...]
Perfect welcome. A smaller car would have been more than enough.
(Translated by Google) For 4 people, the model below should be offered
Everything went very well. Easy
location Thrifty aéroport Toronto Pearson
(Translated by Google) The discussions with our Authentik advisor, Joannie, were excellent, but the reception at the Thrifty agency at Toronto Pearson airport was terrible.
I tried to notify the agency, by telephone, of our slight delay, but the agents never picked up.
I tried to reach Authentik via their emergency number, without any result as well.
Arrived at the agency, to take possession of the car, we realize that the two young women at the counter, who were not busy, do not pick up the phone when it rings.
They ask me to pay a supplement for the 2nd driver insurance (my wife), which I refuse, since our adviser had confirmed to me that, in Canada, the wife is de facto insured with her husband.
The agents at the counter, made no effort to help us trying to speak a little French, when (we learned later from Thrifty) this summer French tourists made up almost 90% of their customers... INADMISSIBLE!!!
On the other hand, we had a very clean, comfortable NISSAN ALTIMA, in new condition, which allowed us to cover the 4000 km of our brilliant road trip in Quebec.
With a very charming welcome from Elyse, at the Thrifty Montreal Center counter, for the return of the car.
[...]
Car rent
(Translated by Google) The pick-up at the Palais des Congrès agency in Montreal was done very quickly, the welcome was very professional and warm. The return to the airport was even faster. The car, Nissan Sentra, was clean and in excellent condition. Only downside, it consumes a lot: 14 l/100.
Car in very poor condition
(Translated by Google) The wait for the reception of the car exceeded 2 hours. The car was in very poor condition (scratches, dents on all sides on the outside; dirty, dusty, "tired" interior. The car already had 71,000 km on the odometer and it showed. The GPS was delivered without a suction cup (we kept the GPS on our lap for 11 days). The handbrake did not work. There was no washer fluid.
We are in contact with the Authentik advisor and are waiting for financial compensation (it's quite a long time).
The vehicle was a Jeep Patrol.
[...]
Very well
(Translated by Google) We had asked for a small model but when the vehicle was handed over we got a JEEP Sahara. We asked to change and got a big Chevrolet Malibu sedan that we didn't regret in the end.
Casi new vehicle, no problem with the delivery of the keys in a box because the agency is closed. Comfortable vehicle. Remember to have a credit card (deferred debit) and not a debit card (traditional in France) otherwise the vehicle cannot be returned
[...]
Good
(Translated by Google) Vehicle received a VW Passat very well.
Only concern the return address which was not the correct one. The rental company told us that he had given you the correct address since the beginning of the summer. This error on your part would have saved us more than an hour of research.
Great experience
(Translated by Google) Of course, Toyota was not available but was proposed a similar American car Chevrolet Trax. I declined and was proposed a Grand Cherokee with extra cost. I gently declined and was finally given a Jeep Cherokee. Easy pick-up, easy return. Some difficulties to find the parking.
No problem
(Translated by Google) We went through Authentik Canada for the rental of our vehicle during our road trip in Quebec.
I appreciated the follow-up of the file as well as the reactivity when only 4 days before our departure I realized that I had not correctly informed of the place of return of the vehicle.
We had no problems on the spot, the car corresponded to what we had reserved.
I will go back to the agency for a future rental and I recommend it.
[...]
Perfect, nothing to complain about.
(Translated by Google) More Chevrolet Spark when I arrived, I found myself with a Nissan Rogue, I think I won the change.
Perfect
(Translated by Google) Before departure, the same friendly interlocutor who responds very quickly to your questions, clear information and on site, a great facility for picking up and returning the car. Very clean car and of a higher category than that reserved without additional cost. A brief explanation of the controls and option of the car would be welcome. (we looked for some time how to turn on the fog lights) but apart from this detail it's perfect. [...]
Simple and fast
(Translated by Google) Smiling welcome, the waiting time depends on the customer who comes before you, because all your questions are answered at the counter (Place d'Armes).
I was well advised but not pushed to take everything and anything as an option.
As the car had not yet arrived, I was offered an upgrade available at that time... No extra charge! Much more suitable for our suitcases but which consumes much more which is logical, very comfortable with only a little over 7000 km on the clock!
We accompany you in the car park to make a "finding" of sores and other scratches before handing you the keys: we agree by noting together.
When I returned it, the heavy traffic of a Saturday afternoon with all this work everywhere in the streets of downtown Montreal made me arrive 35 minutes late.
So plan the time needed for this and also the time to collect all your belongings and see for yourself if you have caused disasters to the car before depositing the keys in a secure box made for this if the agency is closed.. .
I came back the next morning around 9am at the opening to ask for the invoice and thus close the file, but you don't have to move, you will still have to call them at the number indicated!
It is proposed to return the car "dry" or with a full tank, if you bring it back not super full for the next customer, well, we will do it for you and it is a flat rate specified from the start, so no surprise, whether it's a third of a tank to complete or (as for me a half), it's the advertised price that you will be cashed in, that's the game!
On my return a few days after the rental I did not notice anything suspicious that would have been debited from my account, only the amount provided for the full tank.
I am therefore relieved and very satisfied since the reservation by email with Chloé, the service at the counter with smiling and polite people, the simplicity for the return, with the feeling of having made a very good deal (I have reserved since March for the period of August 15 to September 1 instead of a Chevrolet Sonic, I was authorized a Chevrolet Trax).
Very good experience with Authentik Canada!
[...]
Perfect
Rental trip Canada Cadillac vehicle
(Translated by Google) Very happy with the vehicle, consistent with the description that the rental company gave us
On the other hand, it was unpleasant to pick up the vehicle at the airport when we had been in Montreal for 2 days, and to have to return it downtown when we had to go to the airport; the reverse would have been more convenient
Friendly telephone and on-site reception
efficient
(Translated by Google) close to the airport, very comfortable car. Picking up and returning the car is easy.
Very satisfied.
(Translated by Google) The car corresponded to the request, recent and clean. The agency staff is professional and friendly;
flush. three good
(Translated by Google) Address to return the vehicle in Montreal incomplete. See to edit and be more specific.