Car rental

Dissatisfaction of the car provider

(Translated by Google) When I booked a car through Authentik Canada, I thought they would do a job of finding the best possible price as well as the most reliable provider possible.
Regarding the price, I can only bow, it was up to my expectations.
But you have to believe that the motto "you get what you pay for" is to be taken literally here.
We had an appointment at 10 a.m. at a hotel in Montreal to pick up our car. When we arrived we easily found the counter, but it was empty. So we waited 5 minutes before reading what was written on the papers on the desk.
It was mentioned that the manager was in another hotel in Montreal and that you had to call a number for him to come. Which we did, twice, then three times. Each time, no one answered and we automatically switched back to Discount's general contact number, but that never picked up. Note that we let it ring well for 7 to 10 minutes depending on the calls.
Then we looked for the location of the other hotel, which we located 500 meters away. Meanwhile, we met another couple who had already been waiting for 15 minutes when we arrived.
So I went to find the rental manager at the other hotel.
What was my surprise when I found that the same thing was happening there, but with 5 couples waiting... From here, I called Authentik who did not know what was happening and who promised me to research and solve this.
I called another number that appeared on a sheet left in this other hotel and there a person answered me and told me that she was sending someone immediately.
Back at my pick up location, I noticed that the person in charge of the bar was also trying to reach them to help us. He was promised a manager within 20 minutes.
Authentik confirmed this to me by leaving a message on my answering machine.
The manager indeed arrived at 11, huffing and walking past us without greeting or apologizing.
The other couple having arrived before us, we got our car around 11:30 am, but there was no GPS on site, so we still had to accompany them to the second hotel to pick one up.
Result: we were offered a discount on GPS rental for the wait. The discount not being impressive, it was mainly to try to look good and avoid making us moan.
It can happen to have a setback, an employee who is not on duty or who does not show up, but the least you can do is inform the client, because personally, I get away with €60 extra for calls made unnecessarily and my partner had to restart the mobile data to find the location of the other hotel.
Finally, the car was dirty, both inside and out.
In summary, I recommend Authentik for its professionalism, but I can only recommend avoiding car rentals as long as the service provider turns out to be Discount.
I wonder how we would have done if we had an appointment at a specific time and leaving Montreal at noon instead of around 10:30... [...]

Upgrade

(Translated by Google) I was lucky to be upgraded, and to rent a much bigger/comfortable car... (dodge charger)
Inevitably, an exceptional rental!!

In addition, the reception and explanations at the rental office were pleasant and helpful.

Toyota Corolla Ideal for commuting.

(Translated by Google) Very satisfaying.

perfect

(Translated by Google) perfect location just the level of windshield washer that had not been done

good tees

(Translated by Google) Everything was very good, except for the car rental, Authentik had made me pay for a second driver 21, except that the driver must be over 25 years old, and the additional premium corresponds to the amount of the lease. Fortunately, the rental company made a move and we did not have to pay this additional premium.

Worry-free rental

Perfect car rental

(Translated by Google) We were very well received and guided by the Montreal Plateau Royal agency. The car was recovered more than on time.
No surprise unexpected charges, everything was explained correctly. Quick and easy airport drop-off.
I highly recommend.

Very good experience

(Translated by Google) My car rental went well, I was well received at Avis and I had no bad surprises...

The car was better than expected

(Translated by Google) Superb ultra smooth and simple service car

Everything was perfect

(Translated by Google) We were upgraded on arrival, everything went perfectly.

Very disappointed with AVIS customer service

(Translated by Google) After 7 hours of flight, when picking up the rental car at the AVIS branch at Montreal airport, car unavailable, we had to wait 3 hours !!!!!!! To finally have a car that did not meet our criteria: a DODGE DURANGO which yes was perhaps more comfortable but which consumed far too much gasoline.
More than 150 Canadian dollars more

Unrecoverable error???

(Translated by Google) During my contact, I mistakenly booked 2 days too many. I realized it a little late, and despite my call, it was not possible to rectify.
However, when picking up the car at the Montreal Trudeau agency, I was very surprised to learn that, if I had booked directly with Avis, it would have been possible to be reimbursed for these 2 days without any problem. (at least that's what I'm told...)
I noted the thing well in order to address myself to the good interlocutor next time...
[...]

Very satisfied

(Translated by Google) The car rental (Hyundai Sonata) for 3 weeks met our expectations. Pickup and drop off was easy and very quick. The car was very spacious and comfortable to cover more than 4000 km.
We will recommend Authentik Canada for car rental in Quebec.

Perfect

(Translated by Google) We were upgraded and we are delighted because the subcompact is right for the country.
Perfect welcome, thank you

Very professional

(Translated by Google) The car rental by Authentik Canada went well, everything was well organized, we picked up the car from Avis as planned and everything was already settled.

Moderately satisfied because I did not have the desired model, that is to say the dodge grand caravan, yet requested

Quick vehicle return.

(Translated by Google) recent and very comfortable car

Perfect

(Translated by Google) Vehicle confirms to our expectations

my car rental

(Translated by Google) No major problems at Thrifty, the car was a Hundai Accent and not a Chevrolet.
The only annoyance is the fact of having to return the car tank empty, whereas everywhere, and I find it simpler we return the car with the full as at the start. Which means that towards the end of the stay we end up not put only 10L by 10L in the tank and it's really annoying, it would be so much easier to fill up and top up before returning the car.
Voila, apart from this no worries for the rental. [...]

In the top!

(Translated by Google) No surprises and moreover upgraded!

Everything perfect except for the return

(Translated by Google) Big moment of panic when returning the vehicle because the agency was nowhere to be found.
In question, erroneous information on the voucher ....
It all ended well in the end.

Very good value for money

(Translated by Google) The reception was a bit laborious: a person who did not really know what to do, did not know the return date or the return conditions. We had no indication of the operation of the vehicle. The full was done.
The vehicle was clean and in good condition. No worries during the 3 weeks of the rental.
Returning the vehicle was easy. We went to the chosen agency, returned the keys and the vehicle as it was. [...]

Big communication problem between Authentik and Avis.

(Translated by Google) On July 19, 2018, our Air Transat Paris Vancouver flight was about 48 hours late. We had contacted Authentik in advance to shift the rental from Saturday 21 at 4 p.m. to Sunday morning at 10 a.m. at the Avis office in Vancouver on Hornby Street. But once there, the employees of the agency told us that they had received no information from Authentik. Nothing had been changed in the system and the agency had no more cars to offer us since in their eyes we were not on time. Our contact at Authentik assured us that she had contacted an Avis manager about the matter. We expressed our dissatisfaction in the avis agency and found ourselves on the sidewalk with suitcases and two children. We had to go to the airport to try to find a vehicle. The Avis agency provided us with a small SUV even though we had paid for a large one... We had to travel for a month with this vehicle even though we had planned to camp 50% of the time (see photo). This complicated things. To date, we have not received any compensation from Avis or Authentik in relation to the reduced range of vehicles, the two passing the buck on the responsibility for this error. We would like to at least be reimbursed for the taxi paid to return to the Avis office at the airport. [...]

Chevrolet Malibu

(Translated by Google) In the end we didn't have the Chevrolet Spark but the Chevrolet Malibu, a slightly bigger car.
We were very pleased with this car as well as the agents we met when picking up and returning the car.
On the other hand, we had rented a GPS which was of no use to us. The GPS does not work if it is connected, tells us longer routes than what our application told us. In short, useless. [...]

very good 1st remote rental experience for a car

(Translated by Google) car pick-up in Toronto downtown, easy and quick, we dropped off the car at Halifax airport and it was still easy and quick.

You better not have a problem

(Translated by Google) I had a problem with the car. After calling roadside assistance, the only 2 agencies to exchange it are Montreal or Quebec. Suffice to say that if you are far away... I drove 8 hours during the day to make the exchange (and therefore lost my day of visit). The person who greeted me was unaware and was rather cold and indifferent to what was happening to me. Apart from that, the welcome when picking up the car was correct (I had been upgraded for the car but I was not told, I found out when I exchanged it) and very good when the car was handed over. vehicle (the person was understanding and humane! She immediately offered a goodwill gesture when she found out what had happened to me) . The cars were in good condition apart from this problem. [...]

Everything was handled very well

(Translated by Google) and thank you for the vehicle upgrade.

Merci Karolane!

(Translated by Google) Karolane was able to inform me perfectly and show great flexibility. Thanks again !

Virtually perfect

(Translated by Google) Very good rental, we were upgraded for free with a more spacious car. Easy pick up and drop off, no forced sale of products. Just at the vehicle socket, no information on the condition of the car, its driving and its type of fuel.

Unsatisfied

(Translated by Google) We are asked to return the car, with the tank empty !!! except that when we return the vehicle, we are charged 80 dollars to refuel !!!! During my stay I filled up twice for 60 dollars, so I think we paid 20 dollars more.
If we had been told to return the car with a full tank, I would have made $20.
In addition, the person who received the car was not at all friendly, you should not ask him for explanations.
So that's not at all satisfied. [...]