Car rental
Very satisfied
(Translated by Google) Very satisfied with this agency, which was kind enough to change our vehicle because initially, it had not given us the exact category that we had rented.
Very satisfied.
(Translated by Google) Arrived early, car was ready, quick check-in, friendly staff. Car in good condition, no problems with it.
The return was almost as fast as the arrival, a few papers to fill out because there was a small collision in town with another car.
Very small scratch on the front bumper, 1.5cm, which I reported, because it had not been noticed during the inspection of the car.
The insurance report formalities completed by myself and the other driver only took about ten minutes.
I have no feedback on this incident yet. Overall very happy with rental from Thrifty, through Authentic Canada
who informed me very well by phone and email during the rental, for a very competitive price. Thanks to Chloe.
[...]
AVIS CAR RENTAL IN QUEBEC CITY
(Translated by Google) The car was much larger than the one we had requested; it had gargantuan consumption and was very noisy when the speeds reached are low in Canada, was all hooked up when we took possession of it, and above all, the GPS (which was independent of the vehicle) had not been updated for at least three years. In short, a week of hassle during our travels, and the obligation to buy road maps, while the rental company Avis had been chosen, despite a much higher price, because it guaranteed the GPS. An experience that will certainly not be repeated. [...]
Beware of extras not mentioned
(Translated by Google) I didn't know that you had to pay an extra $30/day rental for a driver under 25 and I would have really appreciated you telling me, especially since you knew my age.
Worse, the 25-year-old friend of my group could have avoided this supplement for us, but the driver had to be the person who booked: WHICH IS NOT MENTIONED ANYWHERE! It says that the conduction must present a credit card and not that it must be the same as when booking.
So extra $420
Finally, while my reservation mentioned a city of deposit different from that of recovery of the vehicle, a supplement of $250 was added to me on the spot for this reason. Which again is NOT mentioned ANYWHERE!
In summary a very irritating $650 supplement.
I should have been wary of this very low booking price.
[...]
Simple and efficient
Moderately satisfied with Thrifty.
(Translated by Google) Delay in picking up the vehicle, the company Thrifty offering us a van (7 seats) instead of a medium car as requested.
We didn't need a bigger, more gas-consuming car, so declined the car offered (already late) and waited for our real vehicle to be made available.
No understanding at the counter when returning the vehicle.
Disappointed with Thrifty, but not with Authentik Canada, which handled the reservation perfectly.
[...]
VEHICLE SANS PROBLEMS
(Translated by Google) When picked up, the vehicle was not clean inside.
Consumption is relatively high +/- 12 l /100km
The delivery costs in Calcary with departure from Vancouver were 120cad, but with the fees we arrive at 160cad!!!
Road trip
CAR RENTAL QUEBEC SEPT 2018
(Translated by Google) Here is our experience:
Negatives: Very long wait for the consideration of the vehicle, rental price of a GPS for three weeks, option not retained.
Positive points: vehicle well suited for our journey (3500 kms) comfortable, sufficient space for luggage. Very quick return. Washing provided by the service provider.
Tips: We bought a GPS from a discounter, $120, which we resell on the good coint.....
[...]
Very satisfied with the service without bad surprises
(Translated by Google) Car rental without worries or hidden costs (withdrawal outside opening hours, overcharged and taxed refueling as we have already had the case).
Vehicle clean and in good condition.
You just have to be careful with the option of returning the car with the tank empty because their cheap full tank of gas isn't really cheap, in our case I feel like they were charging more gasoline than the capacity of the tank (54L billed when I had put 45 while being on the reserve) so even with a liter 10 cts cheaper than at the pump it was still more expensive. Otherwise no worries on return.
[...]
Welcome
(Translated by Google) Very friendly welcome with an exchange that is not only professional.
Thanks !
(Translated by Google) The Authentik Canada advisor was very friendly, helpful and efficient.
The car was very pleasant and the receptionist at Thrifty was also very friendly and efficient.
Thanks
Return of the vehicle quickly!
(Translated by Google) Good range car and very comfortable! Perfect for a road trip ????
Very satisfied with the rental
Small car for many km
(Translated by Google) This car is tiny without too much power, it's a bit tight for 2 backpackers but that's okay!
It consumes less than 6L/100km so it's cool
Decent car
(Translated by Google) The only negative point that we noticed is the time at which it must be returned, a little early (5 p.m.) while the agency is open until 8 p.m. And the agency does not authorize the modification following the reservation made by Authentik.
no problem a travel facilitator
(Translated by Google) no surprise at the car in good condition with upgrade without increase
professional organization of the service
Satisfied with the service
(Translated by Google) No nasty surprises.
Nothing to report. Everything went well with the reservation.
Perfect service
Additional fees
(Translated by Google) Disappointed not to have known in advance of the additional costs not foreseen.
Afterwards I was upgraded in terms of car, without any supplement.
Car rent
(Translated by Google) Originally a planned Hyundai sonanta and we got a nice ford fusion (mondeo) 2.0 ecoboost awd. Clean and fun car to drive on Canadian roads.
Perfect
Simple, effective.
(Translated by Google) The rental of the vehicle went well.
From handing over the keys to handing them over to Avis, everything was simple and we had no problems with the vehicle.
I recommend to anyone who needs a rental vehicle during their stay!
We did not have this vehicle at all
(Translated by Google) but a kind of 4x4 is not so bad but the fuel consumption must have been higher
The windshield was speckled with small dots and when it started to rain it was complicated for visibility otherwise the rest was very good
Everything was perfect
Inspection of the car before rental not correct
(Translated by Google) Nothing to say about the reception and service of the staff of the Thrifty agency where I picked up my rental car (Kia Forte).
I, on the other hand, encountered a problem of random breakdown from the first hours after my departure. Following a first stop, when I wanted to start again, nothing worked (no more electricity, so, among other things, no starting). For no apparent reason, it started up again after several attempts, only to break down again at the next stop (filling the gas tank)! having asked a motorist for help, he opened the hood and noticed that one of the battery terminals was completely loose (he took it out by hand!), hence the bad contacts ; lucky he had pliers to tighten it that it didn't happen to me in a deserted place. After that, everything worked fine.
I think that the overhaul of the car must not have been done correctly because this breakdown should never have happened. These facts were reported and I received an apology from the receptionist, but I would have appreciated a goodwill gesture which was not offered to me.
[...]
No complaints
Return vehicle rental experience
(Translated by Google) We went through Authentik Canada to rent a vehicle from Vancouver to Calgary. We had no problem with our Authentik adviser, always listening. On the other hand we were very disappointed with the car rental agency. After 45min of waiting before having an adviser, this one took advantage of our difficulty in speaking English to add insurance to us which we did not want to subscribe (something seen with our Authentik adviser). Then he told us that the 2nd driver was paying so we had to have him free. In order not to pay a 2nd driver in addition (12 dollars per day), we refused and therefore had only one driver for 3000km... We are disappointed with this rental agency, but we appreciate the help provided by our advisor Authentik, hoping that it bears these fruits. [...]
Hard landing
(Translated by Google) After 7 hours by plane and knowing the Quebec welcome very well, what a disappointment to be served by a person who speaks poor French, struggles to smile, very unfriendly and welcoming, really unwilling to help us or to be competent. we had to tell ourselves that there were scratches on the bumper. Also strange that you have to return the vehicle with its empty tank... But the vehicle was very good. [...]