Dear Patrick,

Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations.

Regarding the suspension and the issues you experienced, we will send the comment to Cruise maintenance team to inspect the vehicle thoroughly to ensure it meets the standards for comfort and safety. As for the heating and entertainment system, we understand how these amenities can significantly impact your experience. We will will ask Cruise to review their fleet to see how they can enhance these features for future customers.

We take your feedback seriously and would appreciate an opportunity to make it right. If you’re open to discussing this further, please contact us at location@authentikcanada.com. Your satisfaction is important to us, and we would like to address any specific concerns you may have.

Again, we apologize for any inconvenience you experienced and appreciate your honest feedback. We hope to have another opportunity to serve you in the future, ensuring a much better experience.

Kind regards,