Car rental
Evaluation of our reservation from October 12 to October 19
(Translated by Google) Excellent service to Calgary and Vancouver on return. We were surprised to receive a different and upgraded vehicle from the planned rental and it was very much appreciated. Everything was easy with you and with Avis. We will continue to use your services for our next needs. Thank you for your quality of service.
So for us both in terms of price and quality of service before and during, we give you a perfect score. THANK YOU
[...]
Stunning !
(Translated by Google) Very good rental company. We were upgraded on arrival free of charge
Service impeccable
(Translated by Google) Impressive response speed from our advisor Daphne. Simple process and well explained in the documents.
Fast, simple, efficient and reasonably priced
(Translated by Google) AuthentikCanada made it very easy for me to rent a car, at a reasonable price, and in complete transparency.
Perfect and very reliable
Perfect for our trip
(Translated by Google) Small upgrade with a car not very recent but more spacious than the reserved one. For us it was perfect.
Super check in and check out in less than 2 minutes.
Perfect and upgraded
Super service d Authentik Canada
(Translated by Google) Great ease and flexibility to rent a vehicle through Authentik Canada.
Excellent value
Avis should make a cleanliness effort when renting the vehicle
Very good car rental
(Translated by Google) Serious rental company
Perfect
super renter!
(Translated by Google) very good vehicle, with few km delivered without problems
the restitution was also fast without meticulous searches for the slightest scratch.
I recommend this rental company for the quality of services and for its car fleet
I received the keys and was told the car is there....
(Translated by Google) I really felt like I was disturbing
Business and discovery travel
(Translated by Google) I returned last night from my Canadian trip. Return galley with a wait of more than 12 hours in a transit airport.
Very average airline, fortunately the same cannot be said for Authentik Canada, no problems, no bad surprises, I would just say as usual.
It is always a security to leave with you, with more competitive prices.
For my holidays and my business trips in Canada and the USA, I generally make sure to only go through Authentik, and I have only had positive things, it's not luck, they are simply very good in their field.
2h30 wait before getting the car, a bit long, but again you have nothing to do with it.
Thank you for everything and until next time.
See you!
[...]
Car rental
(Translated by Google) Very satisfied but the agency is still trying to convince the client to take out additional insurance...I only took out the puncture and broken glass insurance, which was already quite expensive at $65 for 5 days...
No vehicle when we arrived!
(Translated by Google) When we arrived at 12 p.m., Thrifty couldn't find our reservation, so no vehicle!! "you have to see with Authentik..it's their problem.."
Faced with such casualness and following our insistence, the "chief" arrives, finds the situation normal "it's not the first time with Autentik, blabla, blaba..."
Well, he ended up finding us one at the "neighbor" Hertz, but 2 hours passed.
So we take the road, but along the way I realize that the vehicle documents: insurance + registration certificate is not in the glove box as indicated, and cannot be found.
Back to Montreal: "OK it's a mistake they stayed on the counter".
So we hit the road again, but doubt sets in. Verification of the contents of the papers: In fact they gave us the first papers found under their hand, a KIA, except we are driving a TOYOTA!
Back again in Montreal: A Trifty agent finally found it, and he ended up agreeing to look into the problem.
The problem solved, so we hit the road again, but it is now dark!
The stay went smoothly and the vehicle was returned on October 19 at the scheduled time and place. No problem, except that a sum of 42.05 dollars will be taken. ! Astonishment and request for explanation: "this should correspond to a tax or an insurance or other.. this must appear on the contract which you signed". .. I did NOT sign a contract or anything else, for good reason at Trifty I did not have or see ANY document when picking up the vehicle (excluding the physical condition document at the foot of the vehicle ), nor have I requested additional insurance or any other option.
Here, Mrs. Marie-Michèle OUELLET, I hope that my opinion will be taken into consideration and will be used to consider, in the future, the "professionalism Trifty Montreal airport", with great caution.
Sincerely
Christian Neyrolles
[...]
Good car and good welcome at Avis
(Translated by Google) Renter very well located in Montreal, picking up the car was very quick, we were well received.
The car was great and very fun to drive. Perfect for the distances we traveled.
simple and efficient
(Translated by Google) renting a car for 15 days, everything went well
Very good service
Perfect experience
(Translated by Google) Adapted welcome, simple and fast support, free upgrade.
New and very well made vehicle.
Simple return and payment of the full in advance which allowed us not to have to look for a service station before returning to the airport
Good car. Folder error resolved by manager
(Translated by Google) We will continue to take our cars to your home, already taken 2 times. Good services and good welcome from the rental company thrifty
Car rental
(Translated by Google) Autehentik Canada was a very good intermediary to rent the car I recommend!
Surprises
(Translated by Google) 1) We were offered a Kia Soul which is less spacious, but given the rental company's embarrassment, we accepted since there were only two of us;
2) We were offered additional insurance, scaring us a little if we needed a tow truck in particular and that in the event of a claim for the reimbursement of the deductible to be paid to Thrifty, we would have to see with you, Authentik Canada (?);
3) We quickly realized while driving that the tank was not completely full;
4) There were some scratches on the car, admittedly minor, but not reported on the condition sheet. As a precaution, we had to have someone come before leaving.
[...]
Car Rental for the Canadian Rockies
(Translated by Google) We were very happy with the car
On the advice of the person at the Dollar counter, we were rented a small SUV (Chevrolet EQUINOX) and not the small compact. We had a discount on the supplement to pay compared to this one.
The car was very clean, new, very comfortable and fitted with snow tires which came in very handy when driving in the Jasper and Banff parks.
[...]
Simple and perfect
(Translated by Google) We were satisfied from the beginning to the end of the vehicle rental process.
The information is simple and complete for pick-up and return, we felt safe.
Our trip to Western Canada was a success!
Keep your promises
(Translated by Google) When you take a car reservation 6000 kilometers from where you live, you have a big risk! Not to realize the circuit that you have concocted for several months. There everything was perfect.
Car rental
(Translated by Google) Very good exchange with Daphne.
Thank you for everything.
Excellent service
(Translated by Google) The small agency in Quebec is managed with a master hand by all the staff. It's simple we had a perfect experience.
Change of car from Herts to a Nissan Almera
(Translated by Google) The Nissan car was equivalent to the Toyota. It was automatic which is very appreciable when we drive a lot in an unfamiliar country. The availability of the vehicle was quick at the agency in downtown Montreal as well as its delivery at the Montreal airport.
Be careful to check the car before taking it
(Translated by Google) When the agency gives you the car, they claim it's immaculate even though it's full of scratches.
Very satisfied, pity that the cleanliness sinned
(Translated by Google) I picked up the vehicle at the Toronto airport. I found that I had been upgraded. Good news because the vehicle is larger and above all more comfortable! However, very happy not to be the main driver because some car parks are a bit narrow.
My experience would have been great if the vehicle had been clean, especially in times of Covid. For example: mask of the previous occupants, traces of coffee, small debris in the doors,...
Note the ease of picking up the vehicle and depositing it
[...]