Car rental

Reserve Camry, receive Jetta for 5 adults

(Translated by Google) Hello,

Authentique's service is impeccable but as far as Thrifty is concerned they have an organizational problem because when we were presented at the Thrifty counter on May 5, 2022 at the Calgary airport, the counter is closed, there was a sign who asked us to direct to the Hertz counter. When we arrived at the Herzt counter, surprise there were 50 people in line. We waited for 30 minutes suddenly we saw another line which had 3 people, this is the line for customers who are members (gold card). We did the Hertz Gold Membership Card online. We were directed to the Herzt member line, at first the Herzt staff refused us, but after a long discussion they agreed to process our request. But another surprise happened. We asked for a Camery in the contract with Authentique, the staff told us that there is no Camry, she offered us a Jetta. When we got in the car, we were 5 adults, the back seat has 3 places except the place in the middle is for a baby. We were crowded with 5 people during the whole trip (from Calgary to Canmore, to Banff, to Jasper… the trip was magnificent but the comfort of the car hurt us for the three people who sat on the back seat.
On May 12, 2022 the day to hand the car over to Herzt at the Calgary airport, we were asked if everything is ok, we raised the point that the car is too small for 5 adults. Herzt staff very much agree. She left us her name to write to her via Herzt's reviews but we couldn't find how to address it. Her name is Navdeeb, she told us what she will do for us. Can you contact Mrs. Navdeeb for us please.

Thank you and good day
Ps: I will recommend Authentique to my colleagues…
[...]

Good welcome

(Translated by Google) Very good customer service, very friendly staff.
Only the car was unpleasant to drive it was a Toyota designed to accommodate up to 4 suitcases he would have specified small for the suitcases. Unfortunately we had three large ones and one small one…

Very good value for money

(Translated by Google) A good car for a good price!
In the top !

Super

(Translated by Google) Very professional company, good communication. Exceptional price quality! We rented a compact vehicle and upgraded to an SUV. Very good contact at the agency as well. I recommend

Perfect vehicle for 6 people

(Translated by Google) We rented a Dodge Grand Caravan for six people. Very spacious space and trunk just enough for our suitcases.

Comfortable and spacious vehicle

(Translated by Google) Comfortable and spacious vehicle, especially in the trunk (three large suitcases)
Only negative point, the cleaning in the vehicle could not be done before our arrival.

Efficiency and kindness

(Translated by Google) Everything was in order. We have. Even had the choice to choose the car.
Super nice car for 7 with an 18 month old child
The perfect comeback

recommended car rental agency

(Translated by Google) Very good value for money
like other agencies, strongly encourages you to take supplements

Excellent service

(Translated by Google) Excellent counter service.
Very clean vehicle.
Fast and efficient service

Car rental

(Translated by Google) I ordered a large sedan and we can therefore imagine that it includes a navigation system as standard. I am told that this is not the case and that you have to pay extra for the navigation system. Not knowing Canada, this accessory was essential to me and I therefore paid the supplement so that then I was given a car with an integrated navigation system. At $20 a day, the navigation system is expensive...
Then, they tried to provide me with "zero deductible" insurance, telling me that I had not taken it. If I hadn't checked my contract signed with Authentik Canada where it was stipulated that the insurance without deductible was included, I would still have had to pay a supplement.
I was nevertheless told that in the event of a problem, a deductible would be taken from me and that I would have to have it reimbursed by Authentik Canada.
Then the car given to us was fine (Jeep Grand Cherokee) although it is not what we ordered but did not have a trunk cover. When you have luggage, it's embarrassing. I asked for a car with a trunk cover and was told there was none.
Then we were given a car with an "Ontario" plate knowing that we had picked up the car in Montreal and that we were returning it to Toronto. I think it was convenient for the Montreal agency to get rid of this car and that we were returning it to Toronto. Maybe that's why there were no other cars available with trunk covers and especially the type of car we ordered.... It would have been honest to tell us and not to apply a supplement to us for abandoning the car in another agency than the one of departure.
Last point: the return of vehicles to terminal 3 of Totonto airport is not possible and no one had told us. You have to return the vehicle to terminal 1. This detail made us lose a lot of time and almost made us miss our plane (within 15 minutes). [...]

Very comfortable Dodge Charger

(Translated by Google) Very nice trip. Very comfortable for the 1800 km made during our week of vacation. Breathtaking scenery.

Super

(Translated by Google) We rented a car for 10 days in Canada, they announced snow, we were offered an equivalent car, with snow tires, without surplus. We also took full insurance (16 dollars tax included). No surprises. They are very nice. Nothing more to say :)

CAR RENTAL

Very good value for money

(Translated by Google) Online booking for a 7 day rental. Very good customer service follow-up before the vehicle is collected (summary emails, terms and specific information).
Withdrawal and return of the vehicle impeccable, compliance with the conditions of the rental contract. The only downside could be that the vehicle announced during the reservation (Jeep Compass) has been replaced by a less attractive vehicle of the same category (Mitsubishi RVR).
I recommend and I would not hesitate to go back to Athentik Canada! [...]

easy and accommodating.

Good experience - responsible for listening to the customer

(Translated by Google) car rental for 11 days. Car in good and clean condition. We wanted to take the car for 1 day rather but at Authentik Canada it was not possible without changing the contract completely with new rising prices! So we gave up. When picking up the car, there was confusion about insurance. When we returned the car, the car rental manager listened to us and changed the contract according to our findings, which we greatly appreciated. Thanks to HERTZ and THRIFTY. [...]

Completely satisfied

(Translated by Google) Easy online booking, provision of the car and quick return and finally car that fully met our expectations. Very good value for money.

River

(Translated by Google) the experience was like water in a river

Car rental only

(Translated by Google) Hello. My opinion is divided for this rental. No problem on the Authentik Canada side, but rather a mixed opinion on the Thrifty side. Upon receipt of the vehicle, the form concerning the condition of the vehicle was more loaded than usual (and vehicle with more kilometers than before. So I went around again to report other small problems. In addition, the vehicle was much more expensive to book than 6 months before, but it was also not very well cleaned. I had to clean the windshield and rear glass myself and vacuum the front and doors cups AV Last point, the balancing of the tires (balance) was frankly not terrible with the snow tires and unpleasant from 90km/h. [...]

Car rental

(Translated by Google) Very good experience. Car rental by Avis.
No problem

Great week in Canada

(Translated by Google) Rental that went smoothly from start to finish.

car not perfectly maintained, extra costs, charming staff

(Translated by Google) Hello, when picking up the vehicle and returning, the staff were charming.
2 annoyances however:
- The driver's side windscreen wiper was worn and gave way during the first use in the snow, putting our lives in danger because we were driving on the highway. On the first exit, the garage did not have the part and I had to take the night road for 10km without a driver's windscreen wiper (a very small space of view thanks to the second windscreen wiper!) to the next station where I replaced it at my expense. When the keys were handed over, the lady could not do anything because the vehicle pick-up agency was not.
- Less serious because not at the risk of our lives, an additional cost of 35 dollars at the airport during the pick up! Unpleasant.
SVL [...]

Experience consistent with what is advertised with real profession

(Translated by Google) No waiting (maybe a stroke of luck), helpful and friendly, car clean and in perfect condition. Speed and friendly welcome at the return of the vehicle too.

Perfect

negotiated rate efficiency

Very good experience

(Translated by Google) Out of peak season, spacious car, very nice people at the reception, everything went very well

Excellent!

Very good car, impeccable service

(Translated by Google) Recent car in good condition. Ideal 4x4 SUV’ on snowy roads. Android auto compatible. Very practical for a country that we are discovering. Easy return without formalities. Small supplement following the taking of an option offered by the rental company for assistance in the event of a pb. Not used but I don't regret it because a pb can easily happen given winter traffic conditions in Canada. I recommend especially with the competitive rate offered by authenticcanada [...]

Easy

Fast, efficient and very good communication

(Translated by Google) Daphne was really great, she was very responsive and helpful. She is an excellent companion, I highly recommend her.
Canada is a soothing country, a breath of fresh air, looking forward to coming back!