Car rental
Car not available
(Translated by Google) The rented car was not available when we had specified the rental time.
The rental company made us wait more than an hour to finally give us another one than the one planned. This is unacceptable and we demand a refund.
Complicated support (5h delay without certainty at the start) car ok
Efficient
Perfect car rental
(Translated by Google) Everything went well: the quick pick-up at the indicated time, the easy return.
very good price car rental
(Translated by Google) initially left on a chevrolet spark, we changed to a larger KIA. but excellent performance.
Good vehicle despite long waiting time
(Translated by Google) Location of the agency near the Ville Marie hotel and the city center.
The vehicle was fine, corresponded to the initial order (intermediate SUV).
4 hours of waiting to pick up the vehicle.
Many customers are waiting for vehicles, feeling that they have more orders than vehicles available, despite everything a commercial gesture has been made.
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Collection/reintegration nikel
(Translated by Google) Airport collection
Reintegration downtown Marie in Montreal
Car in very good condition
(Translated by Google) Good welcome, car corresponding to our expectations and very quick return of the car.
Perfect
(Translated by Google) Am really delighted to be going through Authentik Canada, for the rental of the car. The prices are very competitive and the car was as described in the contract.
Communication with head office was very quick and easy. Each time, I was answered kindly and appropriately. They are bilingual French / English which is a plus for us who are French. I absolutely recommend this company.
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Great. Perfect car!
(Translated by Google) The car fully corresponded to our request. Easy to use and very economical.
It was big enough for our 4 suitcases and our backpacks.
The only downside is the rental of the GPS. Indeed it was not updated. It didn't find a significant number of places we wanted to go. Luckily we had our cell phones.
Otherwise it was perfect.
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3 week rental for roadtrip west Canada
(Translated by Google) Quick check in and check out. By folding the seats we were able to put our 2 suitcases of 100 liters. Expensive rental price.
Perfect having benefited from a higher category car
(Translated by Google) Maybe you should put GPS as standard, it seems important to me abroad
Good
(Translated by Google) Vehicle conforms to the reservation, no waiting at the Montreal Center Ville agency (be careful to check the information on the form given by notice - in particular the mileage at the start)
Delay and lack of communication
(Translated by Google) It was when we arrived at their office that Avis informed us that our car would be given to us 5 hours later... (World problem, there were 3 of us waiting for our car that morning).
Without the help of Authentik Canada, which reduced our wait to two hours, our day (timed) and surely the rest of the trip would have been wasted.
I don't know if the car received was the expected model, but given the journeys made and the places visited, I think that this type of sedan is not suitable.
The staff was however friendly, the car in good condition.
I just think a little communication on their part would have been necessary.
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satisfied
(Translated by Google) Car with a lot of kilometers and quite noisy
Car ok but long wait at the counter
upgraded to kia soul
(Translated by Google) Very good reception at the Montreal airport. Very friendly staff and good explanations for the return to the convention center.
very good
(Translated by Google) we had the chance to take a car without waiting. on the other hand, it was with few comfort options, quite basic and the suspensions were tired because they were stiff. Otherwise, nothing to report. she did the job!
Efficient and easily accessible
(Translated by Google) A great practical vehicle for all roads!
Modern car not suitable for roads and luggage. On unplanned billing.
(Translated by Google) The car (Hyundai Elantra) modern but not suitable for certain unpaved roads in the upper Gaspé. Invoicing of an overpriced child booster seat and on invoicing of parking at Montreal airport not indicated in advance.
Bad surprise when handing over the vehicle
(Translated by Google) Nothing to complain about when picking up the vehicle at the Vancouver airport. Fast service and nice car (upgrade).
On the other hand, there was a bad surprise when the vehicle was handed over. In the contract with it is mentioned: additional costs => "one-way rental fee $74.99" or when the vehicle was returned to Thrifty I received a note of 357.45 CAD....
In addition to the aforementioned CAD 75, they charged us a lot of charges not mentioned, as well as CAD 146 for the 15 min delay (be careful).
Not mega happy with Thrifty's service.
but actually it was the cheapest on the market, but in the end they quickly make up for it on the final bill.
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Very late
(Translated by Google) We rented a car for only 3 days, we had a 3 hour wait because there were not enough cars for everyone, we were more than 7 groups waiting. It's first come, first served
Beware of supplements that can be expensive
(Translated by Google) Vehicle rental is rather expensive and it is not possible to pay for certain services in advance (2nd driver, all-risk insurance). No GPS in the vehicle, I recommend buying one before leaving, it will be largely amortized!
Great experience with Authenik Canada
Service deplorable
(Translated by Google) 4 hour wait for a car, unacceptable. And we arrived early. A wasted vacation day.
The vehicle was not available at the planned location. We were notified the day of our arrival
Great service but overpriced
(Translated by Google) Pick up and return of the car went very well. The service is of high quality.
The car was in excellent condition and ran perfectly.
But more than $1300 for 10 days and a Toyota Corolla is really excessive.
Nice car worked well
(Translated by Google) Very good car, impeccable engine. Very rough cleaning of the interior.
A very positive experience despite the unexpected
(Translated by Google) We had reserved a car for 2 weeks from Montreal for a roadtrip to Gaspésie.
Depending on the vehicles available, the rental company gave us the choice between a classic or electric model (Tesla). He devoted a lot of time to us, answered all our questions and we finally chose the Tesla which represented a saving given the great distances to be covered. Difficulty encountered: the North coast, above Matane, does not have a Tesla supercharger (the fastest). There are many others scattered on the course but the intermediate speed chargers, CHAdeMO and Combo type, were incompatible with our car which was a US model, compatible only with the J1772 type thanks to the adapter provided by the renter. On the north of the route, we have therefore adapted our program to recharge the battery on "J1772" terminals (2 or 3 hours required). Overall the experience was still very positive.
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Nickel car rental!
(Translated by Google) Very interesting price and impeccable service from making contact to returning the vehicle!