Car rental

Disappointed with car rental

(Translated by Google) Good morning,

I am saddened to put a bad comment because I had used the services of Autentik in 2019 and I had been very satisfied.
Today I am disappointed because the rental contract that I had with Authentik stipulated that the first additional driver was free for my rental, but the rental company AVIS charged me an additional amount after I returned the car in explaining to me that it was for the additional driver and now refuse to reimburse me.
I know it is above all the fault of AVIS but I have a contract with Authentik so my disappointment also affects your services and I am sorry for that. [...]

Everything went perfectly. Nickel

(Translated by Google) Good contractual conditions. Friendly and pleasant staff. To recommend !

Superb car rental agency

(Translated by Google) We are very satisfied with the quality of service, rented vehicle in very good condition, clean with many options and very comfortable for long journeys. I recommend !!

VERY long wait

(Translated by Google) We waited over an hour.

Top comfortable and spacious car, fun to drive

Very fun vehicle to drive

Great

(Translated by Google) Renting a Chevrolet Malibu from Calgary to Vancouver, everything went very well, remember to take out insurance at the agency before picking up the keys!

car rent

(Translated by Google) Thrifty: rental company to avoid

But the management of my request by AUTHENTIK canada was perfect.

Satisfied

(Translated by Google) After a negotiation to get a vehicle quickly because of a young child and jet lag, (random wait that can be between 30min and 2h), we were offered a more expensive vehicle for $500 more, the agent was still to see if a vehicle was available, finally yes. Spacious, clean vehicle even if there were a few bottles to drag. The tires were smooth and a loud noise when turning the steering wheel, message 300km further informing that the vehicle had to go to the garage for overhaul. Fortunately we had no problems on the road, it is very difficult to reach Avis on the spot. [...]

arranging

(Translated by Google) Come early because wasted time.

Agencies in Montreal (near Hotel in our case)

Very good experience

(Translated by Google) Nice staff, perfect car.

Satisfied with vehicle and service

(Translated by Google) Welcome when picking up the vehicle
Vehicle in very good condition, clean and spacious as requested
Only downside = no check of the condition of the vehicle when it is returned

Everything went well to recover the vehicle.

(Translated by Google) Missing the GPS that I had reserved

Car rental

(Translated by Google) The rental went as planned and the vehicle was sufficient for the trio envisaged for 4 people and luggage

3 weeks rental

(Translated by Google) Very satisfied with the vehicle: we had the chance to benefit from a vehicle of the superior category (Kia Sorrento). Very good car. In addition, Authentik Canada was very responsive (a request to change restitution agency was processed very quickly). Only point: the rental company did not seem aware of the GPS option, but he made no difficulty in giving it to me after examining my order documents. [...]

Car OK but renter to review....

(Translated by Google) We had big management problems with the Avis company: 3 hours of waiting to pick up the car and again because we drove off, otherwise we could have waited even longer. Very very poorly organized! Then once the keys no explanation. In addition, when we asked to return the car later, Avis told us that it was not possible, even though we lost rental time through their fault.
The trunk of our car did not lock.

On the other hand Authentik Canada no problem, responsive to e-mails. [...]

Good car except for a few issues

(Translated by Google) Hassle-free car pick-up and delivery. On the other hand, several disappointments to report even though it was a new vehicle: the car no longer started because the ignition key was faulty; power steering not working for several kilometers (!!); no more product for the windows when we had hardly used any...
These inconveniences were reported to AVIS when the vehicle was handed over. They told us that we would have a small discount (30 cad) but obviously there was no follow-up. [...]

Support a little long, but perfect vehicle and quick return

the vehicle delivered did not correspond to our reservation

(Translated by Google) we had booked a full size vehicle, we were assured that it was one, but it was a much lower range and was not ready when we arrived but being cleaned (more than rudimentary Besides)
also note that the Dollar agency had not even read our reservation, initially offering us a 100% electric vehicle so we had paid for a full tank of gas when we made our reservation. [...]

Very satisfied

(Translated by Google) simple and precise explanations

Car rental

(Translated by Google) Nothing to say about the rental of the car, in line with our expectations or even better, clean, comfortable, spacious enough for luggage. Available on the chosen date and time.

Perfect car for our needs

Good car but too much waiting and category lower than that

(Translated by Google) Despite 1 hour delay of our plane and 1 hour in the queue, our car was still not ready, we still had to wait 1 hour.
I had reserved a jeep grand cherokee, finally we had a nissan murano.
The car was fine and clean. But not the same category as the jeep.

Very good service

(Translated by Google) We did not have the planned car following a pb of availability but benefited from a better vehicle: leather finish, Spotify gps
The agent on duty in Montreal is very welcoming
He offered us an uber to take our children back to the agency and did not charge us the cost of dropping the car off at the airport on the way back
Well done and thank you [...]

Quality service

(Translated by Google) Car recovered in good time (fortunately because some waited more than 2 hours for their car) with an upgrade. A word of advice: it is better to pick up your car at the airport than in the city center because of the problem of supplying cars in this branch. In addition, avoids the taxi and allows you to travel around Montreal (even if the cost of additional rental days and parking to be financed) [...]

Comfortable car

(Translated by Google) Automatic car (a discovery for us) and very spacious.

Perfect organization

(Translated by Google) Very good car. Problem-free organization when picking up and returning the vehicle.

Rental car avis - catastrophic

(Translated by Google) As much as everything went very well with Authentik, Avis' service in Montreal was catastrophic. We had to fight to get a GPS (although it was included in the rental, with an additional cost already paid), the person from Avis seemed completely lost, he absolutely wanted to charge us an additional cost without know how to explain why. First she said it was for the extra driver (I had to show that the extra driver was included in the service and it was free), then he said it was for an extra day if I didn't turn in on time, then Avis wasn't going to charge the amount indicated anyway, but I had to sign anyway. We had to talk for at least 1 hour. As for the car, almost 100,000 km, the tires were deflating, they had to be reinflated every 3 days, the steering was making noise at each turn. In short, catastrophic. [...]

Faulty vehicles

(Translated by Google) Upgraded at the beginning with the delivery of a Hyundai Elentra, it had to be changed with another agency after a week for a faulty battery. Delivery of a large SUV returned the next day because of engine oil problem, change for a smaller SUV, itself changed 5 days later for a last SUV because suffering from the same engine oil problem...
In short, AVIS vehicles seem poorly maintained because 4 cars in 3 weeks, that's a lot [...]