Car rental

(Translated by Google) The welcome from Authentik Canada and the welcome from the Discount rental agency was perfect. Nothing in particular to report

(Translated by Google) We had made a specific request concerning the pick-up and drop-off points for the vehicle and this was resolved. possible. Avis employees have been very friendly. We have been further upgraded.

(Translated by Google) The kindness and helpfulness; of Audrey. I myself work in tourism and I believe that this is the first time that I have received such a service. The emails are complete, very explicit, very professional. Everything was really perfect. Even with a change in contract between you and your supplier, the service offered by Audrey and Authentik was beyond compare. of our expectations

I suggest you change provider because the experience with Discount was very disappointing and stressful, while on vacation I want to be relaxed. If I have to return to Canada I will call on; your services, but never again Discount which is not to be found; the height of your quality [...]

(Translated by Google) Quick response from the Authentik Canada advisor - Taxes included in the price - The possibility of to return the car to a different bridge from there where we take it

Discount auto sold us a higher category to be able to charge the phones on the USB port and the port in question did not work. It was specified; what would be normal tires on the vehicle sheet and we had worn winter tires. Finally we waited 1 hour to get the keys and at the last moment we were told that $100 bills were not accepted. We have been obliged to have the banknotes changed in a café "nice". [...]

(Translated by Google) Unfortunately, I had to cancel my trip to Canada and therefore my car rental. On this occasion, I greatly appreciated the kindness of Karine Beaudin. I had previously modified my schedule to return the car, which earned me a refund that was made at; very high speed. The cancellation of my rental was done with great efficiency.

(Translated by Google) Simplicity of the booking process, clear information on the type of rental chosen, the "attachments" (code of conduct, rental plan) and the price.

Payment: In France, it is not usual to have to enter the code of your bank card before having had an identification and validation process on the site or to enter the code of your bank card before to have received confirmation that the request has been taken into account. This can put off many people because the site suddenly seems less secure, even false. (Which is not the case!) [...]

(Translated by Google) Facilitate rental and speed; in the process

(Translated by Google) Easy to book and good prices.

Unclear explanations on picking up the car: - we paid for the TAXI to get to the hotel to pick up the car: we took a taxi at Quebec airport and went to the hotel . we paid in cash and were not reimbursed because it was the hotel that had to pay directly. Confusion on the rental notice: it was not (enough) clearly explained in the rental notice that you had to call discount to order a taxi. The taxi would then be paid for with a voucher. It cost us 18 CAN$, which was not reimbursed despite our request made immediately at discount. - Full of gas to pay: I didn't remember that we talked about having to pay for a first tank of gas when picking up. You can contact me if you want more details. [...]

(Translated by Google) I have been very satisfied with Authentik Canada's services, and I particularly thank Sarah Arseneault. I have been a little more disappointed with Avis. We were advised; a larger and more comfortable car for an additional fee but we could not see the cars in question to compare, we took it anyway, having to make a long journey with a lot of luggage (We were very satisfied with this car). The car was not cleaned and the attendant did not want to note with us the pre-existing damage on this one, but nevertheless signed our findings and the return of the vehicle was done without difficulty. We already have performed 2 trips with Authentik Canada (Gaspé;sie and winter) and this time a car rental and we have always been; fully satisfied with the services and availability; team, thank you. [...]

(Translated by Google) I have been very satisfied with Authentik Canada's services, and I particularly thank Sarah Arseneault. I have been a little more disappointed with Avis. We were advised; a larger and more comfortable car for an additional fee but we could not see the cars in question to compare, we took it anyway, having to make a long journey with a lot of luggage (We were very satisfied with this car). The car was not cleaned and the attendant did not want to see with us the pre-existing damage on this one, but nevertheless signed our observations and the return of the vehicle was done without difficulty. We already have performed 2 trips with Authentik Canada (Gaspé;sie and winter) and this time a car rental and we have always been; fully satisfied with the services and availability; from the team, thank you. [...]

(Translated by Google) Collection of the car: quick formalities, new and clean vehicle corresponding to; the description when ordering. Fast car delivery. No abandonment fees through authentik canada while there were through Holidays autos for example. So ultimately good value for money.

It is difficult to understand the price difference between reviews and discount. Not knowing this agency and having read negative reviews at; his subject I preferred; do not take any risks and rent my vehicle from Avis despite this price difference. [...]

(Translated by Google) Efficiency and speed of reaction despite a computer problem and a late booking on my part!

A more "official" booking confirmation? Which leaves no doubt. It's more reassuring.

(Translated by Google) Everything went very well. The vehicles are very well equipped and are brand new. À recommend.

Too bad the vehicles are not equipped with GPS directly.

(Translated by Google) Speed of the interlocutor. Simplicity to pick up the rented car.

(Translated by Google) Simplicity booking the car online. Last minute modification by telephone well taken into account. Compliant car even higher than the one we had reserved. The locations for picking up and returning the vehicle were very good and easily identifiable. The accompaniment service to; the airport was perfect.

We had never driven an automatic car and the attendant to handing over the keys to the vehicle told us nothing. À the recovery of the vehicle we have been surprised not to go around the car for the return control, also we did not sign anything. that we had returned the car. [...]

(Translated by Google) Everything has been settled quickly, by internet, even with an error on my part during the reservation, very quickly corrected.

The return location of the car was complicated; to to find.

(Translated by Google) We liked the welcome and professionalism of the employees who took care of us.

We liked less the relocation of vehicles and the fact that it is not always easy to find the address when it is necessary to return the car before taking the plane. There is no clear indication on the website and you have to call the agency to get the exact address. Everything happens in a somewhat stressful time when returning from vacation. [...]

(Translated by Google) A great reactivity; for the answer to; the quote request and very warm welcome.

It should be noted that at the beginning we had asked; a complete quote travel accommodation and car. Finally we only took the car. This earned us no criticism and was very well understood.

High efficiency to intervene on the misunderstanding for the reservation of the vehicle. Shuttle to pick us up at; the hotel and take us to Avis. At Avis everything went very well, vehicle in perfect condition, GPS available, good welcome, good recovery and deposit of the vehicle.

A week before our departure, we called opinion and our reservation number corresponded to a vehicle in Belgium. Everything was settled; very quickly because spotted before departure. On the spot it could have upset us.
[...]

(Translated by Google) Taking possession of the car at; Vancouver without problems, friendly and available staff, no waiting. The vehicle was new and corresponded to the Requirement. The restitution to; Calgary went by quickly and without any hassle.

(Translated by Google) Good service and good price. Difficulty for payment by Visa card online.

(Translated by Google) Very satisfied!

(Translated by Google) Great speed when taking possession of the vehicle and also on return.

A detailed road map of the region would be a great asset

(Translated by Google) Very interesting rates and simple formalities.

1 hour wait at AVIS Montréal-Trudeau to pick up the vehicle, compensated by an upgrade.

(Translated by Google) The telephone reception and the additional information provided were really appreciated.

(Translated by Google) Having a phone number in case of a problem is very practical. The car was of very good quality. We also liked the speed of the car recovery service.

Downside: The car was not completely ready to go. our arrival.

(Translated by Google) Enthusiastic advisor, excellent value for money

(Translated by Google) Price, service, customer service (answering questions), we appreciated everything. !

(Translated by Google) We just rented the car from authentik Canada, the trip to western Canada, we developed it on our own, but the rental went well and at the end of the day. been very effective in the short time given. to find the car.

There was a problem sending the rental confirmation (apparently due to a computer problem) which generated a little stress when knowing if we had a car or not [...]

(Translated by Google) There are no surprises when it comes to insurance. Everything is included in the price you give us when booking.

On site, the reservation had not been made. transmitted to; the employee of discount. The latter had to start the file again and juggle with a lack of car.

(Translated by Google) Beautiful car, perfect services. It lacks a GPS especially to reach the place of return of the vehicle.