Car rental

(Translated by Google) We only rented a car through you, we did not book. stay with you. We appreciated your responsiveness to our request and your explanations.

We found that the renter AVIS made us wait a lot; CALGARY. Ok, it was the stampede and we weren't alone, but when you reserve a car by specifying the time, you could expect to wait less than 50 minutes. Cleanliness interior of the vehicle left to to desire, we had to clean the interior windshield to see it properly. The selected vehicle (CHRYSLER DODGE AVENGER) did not correspond to the our expectations because we could only fit 2 large suitcases + 1 small suitcase in the trunk, the other small suitcase had to fit. stay in the back seat, luckily there were only 2 of us. Toronto (HYUNDAI SONATA) is much better for the trunk because our 4 suitcases fit. On the other hand, the interior is very dirty and has not been cleaned. cleaned for a while. The problem is that when you pick up your car, it's up to you. inside a fairly dark parking lot and you can't see much. It is therefore difficult to complain to the staff. [...]

(Translated by Google) Ease and good price. We had inquired; before to rent a car direct, prices were often lower but without insurance at all, and with insurance, much, much higher. Authentik Canada allowed us a good compromise between price and tranquility; of mind! (Although in the end we had no problem with the car!)

Having reserved very shortly before the desired rental, we had to send an email to speed up the reservation process and indeed the person concerned had not noticed the reservation. urgency. On the other hand, at As of this email, the process has been completed. fast! Always make sure it's not urgent... [...]

(Translated by Google) Our travel consultant was very available, she answered all questions. our questions and kept us very well informed. We had no problems with Authentik Canada...

The same cannot be said for the staff at Avis & agrave; Toronto airport. The person made no effort for us to understand what she was offering us. We did not understand what was compulsory or not in the insurance, the person added or removed options without this changing the price. We had a bad surprise on the final price when bringing the car back because we had not been told. than the price that the person had indicated to us; when we took the car was only an approximation (knowing that we had asked her three times if that would be the final price to pay and that she had said yes). In addition, as we did not understand the amount to be paid; paying the people from Avis laughed together, in the most total disrespect. We ended up raising our voices and getting angry. These people took advantage of that we don't understand everything in their language, which I find unacceptable. I do not recommend this car supplier in any way. I would go back to authentik Canada only if the car supplier is not Avis [...]

(Translated by Google) Quality of the customer relationship, seriousness, friendliness, responsiveness; and good prices offered. Nothing to do repeat.

(Translated by Google) Ease reservation. Documents provided. On the other hand, obligation to pay in Canadian dollars.

(Translated by Google) We liked the price with the proposed offers - the availability telephone or e-mail assistance.

Ask the Avis rental company to make the car manual available in the car so that you can explain and use all the accessories offered.

(Translated by Google) Very good car and in perfect condition. Waiting time at the AVIS counter Montreal; too long to search for and return the vehicle.

(Translated by Google) Our experience corresponds to; a vehicle rental. - Speed of the response - Quality of the "Roadbook" folder - Unlimited km - Really attractive pricing policy and probably without unpleasant surprises.

This is not a lesser appreciation, but more of a suggestion for improvement: - the lack of complete information on the costs at the rental company (in this case Discount Quégrave; ;bec) is anxious during a first rental. It would be very interesting for your future customers to have even an idea of a tariff band in order to be certain that the lessor does not "take advantage" of it to overtax operations. Because there is no way for the Authentik Canada customer to check the amount of the fees once at the rental counter. [...]

(Translated by Google) Very satisfied. Very competitive rates. I liked less the fact of having to play with the tank to make the car empty on the way back. It is easier to fill up just before returning the car.

(Translated by Google) Very satisfied. Very competitive rates. I liked less the fact of having to play with the tank to make the car empty on the way back. It is easier to fill up just before returning the car.

(Translated by Google) Vehicle in good condition. Availability of service.

The reserved vehicle initially at AVIS was no longer available when we arrived at the rental company (we were just 45 minutes late... We were forced to add to the amount initially planned to leave with a car). more powerful and only vehicle available.

(Translated by Google) Interesting offer, even if in the end I didn't give it. continued due to program change

(Translated by Google) Good price, ease of use reservation, we are picked up at; Airport, almost new car.

On the other hand, a slight lack of information on what is or is not insured; when renting. When we arrived, additional insurance was provided to us. offered by informing us that a crack on the windshield after impact of a gravel leads to a deductible of 500 dollars if we do not take out additional specific insurance. Several arguments of this kind in order to push us to take out additional insurance, which drives up the overall bill. [...]

(Translated by Google) Everything worked very well. There were no glitches. The rental papers were ready and in order. The price was favorable.

(Translated by Google) The car that I was allocated corresponded exactly to my car. my needs. I returned it with regret! Very low fuel consumption.

The reception of the AVIS agency. When I came to pick up my car, there was already a car. many people in the agency. I waited over an hour for someone to take care of me. On the way back, I was greeted right away but by an unfriendly person who did not bother to explain to me the extra amount debited; on my map. [...]

(Translated by Google) 1- have an interlocutor 2- everything is done; without surprise. the commitments are reliable 3- the prices offered are very competitive.

It would be necessary to clarify the proposals on the Internet without having to telephone even if the interlocutor is courteous and precise

(Translated by Google) A clean, new car. When returning, there was a lack of "notice" information before entering the car park. Parking a bit dark.

(Translated by Google) As we took the car to Outremont and returned the car to; the airport, we did not know that the Discount agency was outside the airport and had to we had to manage on our own to find it before taking the plane and it was a bit of a hassle... It would be nice to specify that

(Translated by Google) Reservation and rental made without any problems. Reactivity delay the fast and efficient adviser, in particular for sending a new car rental exchange voucher when the drop-off schedule changes. Unlimited mileage and the insurance included are very valuable.

(Translated by Google) Not complicated. No hidden fees.

(Translated by Google) Simplicity of service. Clear and precise information.

(Translated by Google) Competence of the adviser

(Translated by Google) Excellent customer care, honesty Staff

(Translated by Google) Availability by email from the advisor. Match between real car and internet offer Competitiveness : Price with insurance included among the lowest on the market;

Review Payment in Full of the amount before booking, even if flexible cancellation conditions. 1 deposit of 30% + balance at the start of the rental would be a plus. [...]

(Translated by Google) The online booking procedure has been completed. simple and, above all, your rates for car rental are unbeatable! From now on, for trips to Canada, I will consult your website before making a decision!

Would it be possible for the "voucher" to be completely bilingual in order to simplify its use? destination as well as its understanding by its buyer? [...]

(Translated by Google) The welcome from Authentik Canada and the welcome from the Discount rental agency was perfect. Nothing in particular to report

(Translated by Google) We had made a specific request concerning the pick-up and drop-off points for the vehicle and this was resolved. possible. Avis employees have been very friendly. We have been further upgraded.

(Translated by Google) The kindness and helpfulness; of Audrey. I myself work in tourism and I believe that this is the first time that I have received such a service. The emails are complete, very explicit, very professional. Everything was really perfect. Even with a change in contract between you and your supplier, the service offered by Audrey and Authentik was beyond compare. of our expectations

I suggest you change provider because the experience with Discount was very disappointing and stressful, while on vacation I want to be relaxed. If I have to return to Canada I will call on; your services, but never again Discount which is not to be found; the height of your quality [...]

(Translated by Google) Quick response from the Authentik Canada advisor - Taxes included in the price - The possibility of to return the car to a different bridge from there where we take it

Discount auto sold us a higher category to be able to charge the phones on the USB port and the port in question did not work. It was specified; what would be normal tires on the vehicle sheet and we had worn winter tires. Finally we waited 1 hour to get the keys and at the last moment we were told that $100 bills were not accepted. We have been obliged to have the banknotes changed in a café "nice". [...]

(Translated by Google) Unfortunately, I had to cancel my trip to Canada and therefore my car rental. On this occasion, I greatly appreciated the kindness of Karine Beaudin. I had previously modified my schedule to return the car, which earned me a refund that was made at; very high speed. The cancellation of my rental was done with great efficiency.