Car rental
(Translated by Google) Friendly staff who provided us with very good advice. The agency is well located, right in front of the arrivals, and the waiting time to get the vehicle was relatively short (about 40 minutes). Moreover, we got an upgrade on the model. I recommend this agency for its ease of use and rates.
Perfect, nothing to complain about.
(Translated by Google) Very satisfied with Thrifty Montreal. I waited barely 40 minutes to complete the formalities and collect my vehicle. They upgraded me by giving me an SUV, perfect for covering the miles.
Great value for money
(Translated by Google) For a very reasonable price, I was able to get a very comfortable car (Toyota Corolla LE). The pickup was a bit long but the return was super fast.
(Translated by Google) Car was good with an upgrade, the least good was waiting at the car return.
(Translated by Google) We had booked the car for Monday morning at 11:30 AM, and when we arrived, the agency on 5th Avenue was closed. We had to call Authentik Canada to find a solution, and Jessica asked us to return to the airport to get another vehicle, which we did, but in the end, we only got it at 4:00 PM and had to return to the hotel to pick up the suitcases, so half a day was wasted plus taxi fares to go to the airport. But we are very grateful to Jessica who was very efficient and went out of her way to find us a replacement vehicle. However, we are very angry that the agency did not inform us that it would be closed and accepted the reservation. [...]
(Translated by Google) We were fortunate to get a better vehicle model than the one rented; check-in took a maximum of 30-40 minutes, and the return of the vehicle was very quick (barely 10 minutes). We are very happy with our rental experience.
(Translated by Google) We had booked a subcompact and were surprised to get a larger car (we expected a small all-purpose city car and got a Dodge Charger). The comfort was there, so very good. However, the fuel consumption was higher despite using cruise control and driving within speed limits. Fortunately, we didn't need to go too deep into Vancouver Island and only took the main roads. We were also surprised by the rental company Avis; upon returning the car, they didn't do a walkaround with us. We hope that we won't have any charges later on because the car is returned underground in downtown Victoria and a door ding can happen quickly given the tight spaces. [...]
(Translated by Google) Easy access and good reception both at the Montreal airport office and in Quebec City.
(Translated by Google) Hello, I am not satisfied with AVIS because I rented a car at the Montreal airport that had a mechanical defect. I wanted to call the AVIS center, but the support was in English. For a bilingual country???? So there was no way to organize the exchange of my vehicle. I had to go to the nearest AVIS agency to my location to exchange it, without being sure if a replacement vehicle would be available. Fortunately, the agency manager did a professional job in finding me a vehicle. However, the vehicle was of a lower class... [...]
(Translated by Google) We rented a car through Authentik Canada for a 15-day road trip in western Canada. Everything was perfect and very simple. We had no issues and were even upgraded to a larger model than expected. The preliminary exchanges were very helpful and once there, we had no issues picking up and returning the car. Thank you for your help!
(Translated by Google) Disappointed with the exchange with our first representative at Montréal's Complexe Desjardins, not professional.
However, bravo and thanks to the Budget agency at Québec airport for their welcome and patience where I met true professionals.
(Translated by Google) Very welcoming person and good car for our little trip from Montreal to La Malbaie.
(Translated by Google) On August 16, for the pickup of the vehicle, the lack of Avis staff and the influx of customers required me to wait about an hour before an Avis employee was available for me. Then, even though my reservation had been made a month earlier, there was no vehicle available! I had to wait another half hour for a vehicle to be ready.
(Translated by Google) I received my vehicle very quickly and I had no problems with it during my stay. Moreover the employees of Authentik Canada were attentive, I recommend!
RENTAL NOTICE
(Translated by Google) Vehicle pick-up complicated in Toronto, I had to call your agency to get the requested vehicle. Very unpleasant person.
Very good performance
(Translated by Google) Car in excellent condition (Audi Q5), clean both outside and inside
GPS included
Very friendly team at the Van Horne station
(Translated by Google) 2nd time I've rented a car through authentik, and it's always perfect. Very interesting price, very good contact and support if needed. I recommend without hesitation.
(Translated by Google) No problem with the rental, top-notch service
(Translated by Google) Very satisfied with the vehicle provided for the stay, in accordance with our request.
good experience
(Translated by Google) We got a bigger car than the Hyundai Elantra.
The pick up was ok, not too long to get the key.
The return was efficient and very quick.
(Translated by Google) Our car rental went perfectly well. The support from the Authentik Canada team was impeccable. We were supposed to have a Volkswagen Jetta but ended up with a Ford Bronco, which was perfect for our road trip! I thank the agency for their support!
(Translated by Google) We got a larger vehicle for the comfort of a disabled person, at no extra charge and with great kindness.
(Translated by Google) Nothing to complain about even though the Kya model did not match the one Toyota chose.
(Translated by Google) Very practical and fast procedures. Friendly staff. Still a spacious and comfortable car.
Not completely satisfied
(Translated by Google) The only downside was the wait to take possession of the car. 1 hour and 30 minutes of waiting is too much.
(Translated by Google) When picking up the car, the Avis employee told us that the presence of a second driver necessarily involved a daily surcharge, as the Avis computer system required billing for this service. According to him, the terms of the Authentik Canada contract were not acceptable.
I am reporting this issue to you so that you can address it to avoid unpleasant surprises for your clients.
Everything else went smoothly.
Muriel
[...]
(Translated by Google) Hello, a small problem at the start because I had not requested an electric car and one had been reserved for me which I refused. After negotiation, I obtained an automatic gasoline car as I wanted but with a bit of stress. Then, small problems: wipers do not wipe and deflated tires that had to be reinflated.
(Translated by Google) We had booked a Hyundai Elantra and received a Ford Edge.
The reception at the AVIS counter was very pleasant and the car met all our expectations.
(Translated by Google) We would have preferred to rent a smaller car but we were late and we finally drove a Chrysler 300. Fortunately, everything is designed for big cars in Canada! Access to car documentation would have facilitated our beginnings with the car even though many actions are managed automatically. The reception on site was excellent, the emails impeccable.
(Translated by Google) Authentik delivered on the promise of a hassle-free rental and personalized support. Everything went as planned. We had no incidents, but the pre and post-rental support was reassuring. The only drawback was the wait at the Avis counter at Montreal airport. An hour's wait when you have a 6-hour time difference hurts a bit. But that's Avis's problem. Nothing Authentik can control. Thank you. [...]