Car rental

Expedited vehicle delivery

(Translated by Google) We had asked a small displacement, vehicle did not fit. We had said to arrive at; 6 p.m. but on the spot we noticed it was closing time so we got the keys and left to find the vehicle in the garage on our own....

Première expérience de location à très longue distance

(Translated by Google) Our experience with Authentik Canada for car rental has been great. very satisfying. The advice before our departure was really helpful. The procedures went smoothly.

Optimal

(Translated by Google) Nothing to do to say again, everything went well, quick pick-up and drop-off from the vehicle. Vancouver downtown agency. No problem with the car.

Almost perfect rental

(Translated by Google) Agency near downtown Quebec City
Almost new vehicle
2 small remarks however: the person at; the reception had not seen that I had already; paid and therefore asked me to pay again (no problem checking it but ç it was weird); having to return the car with as little fuel as possible: as consumption is poorly estimated, you don't really know if you have enough fuel to get there; the agency...stressful (it would be easier to have to refuel) [...]

Notice, non-professional rental company

(Translated by Google) Hello,
By the way, by Authentik Canada and Avis I thought I would have no problems. Because even if I manage in English, I chose an interlocutor who should not put me in difficulty; and support me.
Unfortunately this is not what happened, as soon as the car was picked up at the airport. Avis Toronto, we stayed almost 1 hour at the counter with an incompetent agent who refuses to understand that we had paid. via Authentik Canada for an additional driver and a GPS as it is written on the voucher. To recover the car he offers us to charge fees which will not be charged because in the meantime he will see with Authentik Canada. The agent gives us the keys and tells us to get out as the car is parked. before. He then moved on. to the next customer. We had to find someone who explained to us; how an automatic car worked (although very simple, it is not the norm in France). Unfortunately no information has been given to us. given for fuel. And we realized it a few days later, we looked at it. on the gray card and we saw a G & agrave; side fuel. In France, the G for us meant Gasoil so we put in Diesel, but 5 minutes later we unfortunately realized that we had not put in the right fuel. We immediately stopped. the motor and called Avis support. We had a car swap at; Ottawa and the Ottawa agency agents did their job very well and were friendly and assured us that we would not have any costs because it was not the first time that this had happened.
However, when returning the vehicle to Toronto, we again had problems with this agency, who wanted us to pay for the additional GPS rental fee and driver. After a categorical refusal to sign and pay, they tell me to leave that it's okay.
But as they are dishonest, a few days later I have a payment of 120 euros which goes into my account. I call Authentik Canada and ask; the advisor to explain to me why this levy, because I do not have Avis' contact details. Authentik Canada calls me back telling me that Avis has been charged. the bill for our negligence for the fuel and that this had caused damage. How is it that at the counter they don't say anything and don't tell us about this negligence and just come and take money from someone's account without agreement!! Having returned the car
supposedly damaged a week before, they would have had time to notice the damage! Avis has just recovered. otherwise the money I didn't want to pay for the rental of the GPS and the additional driver.
I asked evidence of this damage, but apparently Authentik Canada can't do anything about it. So I chose to fight Avis on my own.
So if I can advise you, go your way, because if you have an intermediary who cannot support you when you have problems with the rental company, go directly through the rental company at least there. you will have the coordinates and maybe the rental company will have all the information of your rental that you paid for. AVOID AVIS TORONTO!!
French [...]

Nickel

(Translated by Google) We rented this car for 15 days. Charming staff like all Quebecers ;-)
I suggest it to you

Avoid Branches

(Translated by Google) Unable to have a car seat for our daughter and we maintained that it was not necessary whereas if and no solutions to it. propose to us

three good vehicle

(Translated by Google) vehicle of only 5000 km, speed no waiting for picking up the car and the same for returning nothing to complain about very good service.

Great car!

(Translated by Google) Very satisfied with the vehicle during our rental at Discount! Super vehicle, very well equipped, very clean and comfortable!
Quality report / price beyond of our expectations! Really perfect!
Thanks a lot

Discount: A ÉVITER

(Translated by Google) We went through authentik Canada to rent a compact car with insurance included.
Arrived at discount on the plateau of mont Royal at agrave; Montreal, we learn that there are no more cars in the compact category but that there are only SUVs left. We are therefore obliged to pay for an upgrade.

We return the car to; Montreal airport 15 days later. Where we are surprised to hear that the upgrades are free since it is not our responsibility, and that the insurance we had taken out for the compact car was not adapted for the SUV car.
Unfortunately we had a small impact on the windshield, and of course we were still asked to leave. money for the deductible when the insurance was included in our package.

First and last time at this car rental company who are totally incompetent when it comes to solving certain small problems between them and who only seek to find solutions. collect money [...]

Beware of the differences in language France / Canada

(Translated by Google) be sure to read the contracts carefully:
Example: Abandonment of vehicles. it's in case you return the car somewhere other than the pick-up and well it costs you $100

Welcoming and helpful

Simple and Fast

(Translated by Google) Authentik Canada Advisor: Very friendly and quick to answer the various questions.
The pick-up of the vehicle has been made. fast and simple thanks to the various steps carried out beforehand by AC.
No nasty surprises until now. The vehicle was clean and easy to maintain. conduct. I recommend !

Road trip ouest canada

(Translated by Google) We have chosen a medium category for 2 people. We got a VW golf automatic. You could easily put all the luggage in the trunk (2 large bags and a suitcase). The rental company (thirsty) has been overall very professional and we returned the car in 2 min without additional cost. the end of the trip (no need to clean it before returning it, included in the price). Thanks to; authentik Canada we got the best price! [...]

conforms to; my expectation

(Translated by Google) Very clean and comfortable car. Very friendly agency staff.

OK more...

(Translated by Google) No major issues with the car but we got it stuck in the snow and had no shovels in the car, unlike the car. the rental car of the people who helped us...

Correct

(Translated by Google) clean car
No explanation
Tires under-inflated and tire warning light on permanently despite re-inflation

Serious and punctual rental company

Satisfied

little misunderstanding due to language

(Translated by Google) in France "abandonment" means giving up, not following up
if you had said "transfer", we would not have been surprised at the extra cost of the 100 Canadian dollars

No surprises

(Translated by Google) Response time and quality of the service, we were even upgraded for the same price.

Excellent rental company.

(Translated by Google) Everything perfect: very efficient reception and return of the car.

Everything has been perfect.

(Translated by Google) I highly recommend Discount Québec as well as Authentik Canada.
Everything went very well.

Rental in accordance with; our expectations, but the staff were a bit pretentious to the management of

Top

(Translated by Google) Everything was clear! Pleasant adviser! very good and very clean vehicle!

Very well except the agent. reception

(Translated by Google) Everything very good except the friendliness. from the Avis agent to; Toronto airport.
A very competitive price for top options (no drop-off fees for returning to another city, 0% deductible, etc.)
The good surprise was the included GPS which was not mentioned; on the offer.
And thanks to; Tiffany from Authentik Canada for her good advice!! [...]

Simple but effective

(Translated by Google) Car not ready to go our arrival but after 15 minutes of waiting they gave us the first car available a new Jeep. Thank you for the upgrade to a 4x4 ideal for Quebec roads.

Perfect service

(Translated by Google) Vehicle very felt, wifi at Convenient edge to use Google Maps, quick pick up and return of vehicle. Courteous staff. Very efficient airport shuttle service. Unbeatable price. So I will re-rent my vehicle here on my next trip to Montreal. Montreal.

I am very satisfied

(Translated by Google) My Authentik advisor helped me a lot; by quickly managing the rental car reservation, and by changing the hours to better suit your needs; the arrival time of the plane.
On arrival at the airport, the rental company's shuttle was present, and knew my arrival well (name on listing).
The car was ready, there was no waiting (note April = off season)
the drop off was quick and easy, and the shuttle took us back. quickly to the airport.
Note: the call number to call the shuttle is announced; as free (+1 888 xxx xxxx) but with a French mobile, it is charged; 4 euros for 20 seconds). I called him after receiving the suitcases, and before seeing that the shuttle was already there; severe;); That's my only downside.
thank you [...]

Perfect vehicle

(Translated by Google) Perfect vehicle, only downside no integrated GPS; and the GPS provided by Garmin not at all; day