Car rental
(Translated by Google) Good service overall. We received a Toyota RAV4 as initially proposed. The only issue, and this is also the case at Alamo, is that most of the time, we receive vehicles that already have between 50,000 and 80,000 km on the odometer and we are asked if we want to take additional roadside assistance!!! With the wear and tear of the vehicle, this service should be offered! Since we did not break down, I cannot speak about the service if that had been the case... [...]
(Translated by Google) Good car rental. However, the return of the vehicle was very long at the departure airport (1.5 hours). Very simple and efficient upon return, however. The car was clean and had a full tank of gas.
(Translated by Google) Excellent provider
Be careful with the salesperson when taking over
(Translated by Google) Arriving exhausted after a 4-hour delay of our flight, we were taken in like total beginners by the sales agent at the counter for the vehicle handover. We wanted to take the GPS and he sold us a higher-end car by highlighting a difference of $4 per day between just the GPS ($26 per day) and the fully equipped higher-end car including the GPS at $30 per day. In hindsight, we're not sure it was true and we got scammed like fools. The agent did not accompany us to the vehicle lost in the vastness of the parking lot. It's a shame. Other than that, no inspection was done but no issues upon returning the car. The car was a bit tired but comfortable (Chrysler 300). [...]
(Translated by Google) The car rental went very well. In advance, I received quick answers to my questions by email from the Authentik Canada teams. In Edmonton, the pickup was easy and in Vancouver even easier for the return. Top experience, our Toyota Corolla Hybrid was everything we needed, plus it was very fuel-efficient. Thank you to all the Authentik Canada teams.
(Translated by Google) The vehicle was available at the scheduled time.
No problem with the vehicle.
(Translated by Google) A mixed reception at the airport during pickup
(Translated by Google) We had compared numerous rental companies in direct and the relationship with Authentik as well as the guarantees offered greatly contributed to our final choice. We got a vehicle that suited our needs, fuel-efficient, with plenty of space for two people (Ford Branco) and state-of-the-art equipment. The only downside was the audio system, which was occasionally temperamental. If you have a trip planned to Canada, don't hesitate! [...]
Thanks to Susyane for her help
(Translated by Google) I love this site, very well done and provides a lot of information for visiting Canada. I discovered this year that you can also rent a car. The rates are super interesting and in case of a problem you get help by email or phone with the person who handled your reservation. I highly recommend it. See you soon in your beautiful country.
Quality vehicle and service.
(Translated by Google) Almost everything went very well.
Some difficulties occurred when picking up the car at Montreal airport. The THRIFTY counter was closed, but we needed to know that in this case, you have to go to the HERTZ counter which also handles THRIFTY. As a result, there was a considerable wait to get the car, but this seemed exceptional, and the staff was very attentive.
For the rest, everything was perfect. The car was of good quality and as per the reservation. No attempt to add extra charges, and no issues when returning the vehicle.
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(Translated by Google) We were surprised by the model that was given to us because, last year, we had rented a better quality subcompact through your intermediary. We were very inconvenienced especially by the non-centralized door locking system, and we had to be very careful not to leave the keys inside to avoid being locked out! That being noted, the car had few kilometers, we didn't wait long to pick it up on the 4th and it was returned in less than 10 minutes. [...]
(Translated by Google) We waited a little while before picking up the car, but the person at the reception was very friendly. Our car was no longer available, nor an equivalent model, so we were lucky to be upgraded at no extra cost to an electric car with fast charging. The person at the reception gave us all the information we needed to feel reassured, as we had never driven an electric, nor an automatic car! Returning the car was also very simple and very quick. Very good experience! [...]
(Translated by Google) The rental agent tricks you with additional insurance and somewhat contradicts what is offered by Authentic. Hence my 4 stars, this point needs to be clearer.
(Translated by Google) The car was good, the service impeccable, and the pick-up quick. The only downside: we did not receive any return confirmation by email (even though the Thrifty receptionist said he would send everything by email) and do not know if the car is in order (everything was good for us, there was nothing to declare or note).
(Translated by Google) Very good reception, impeccable vehicle, only downside for the return of the vehicle, three different phone numbers no one answers but everything went well.
(Translated by Google) Well signposted at the airport. Great car. Attentive staff. No issues with the car. I recommend.
(Translated by Google) Very satisfied
Upgrade upon arrival because the chosen model was not available
Finally, I rented a NISSAN Sentra
Functional and clean car
Rental site well indicated from the YUL airport terminal
A bit of a wait to pick up the car (about an hour)
Very easy return
I recommend
Very friendly desk advisor, as well as the return staff
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(Translated by Google) Very good rental experience.
Vehicle matched the listing and was in good condition (Toyota CAMRY)
Received the vehicle at the agency by Muhammed who was very professional and helpful.
Returned the vehicle to Jerry, who was very friendly and efficient.
In summary, a very good experience.
(Translated by Google) I had a very comfortable car model. However, I had to pay an extra $35 in taxes to get the car. Plan ahead to return the car because there are incredible traffic jams when arriving in Montreal.
(Translated by Google) Car rented for 3 weeks. The car was given to me with smooth tires. 3 days after departure I realized that the tires were smooth. I call the agency who tells me. As long as you haven't had a flat tire, you can drive. 2 weeks later, flat tire. Prohibited from replacing the tire with the spare wheel because both tires were too worn. Noticed by the police. Fines for Avis. But an afternoon lost between negotiations to get another car and the time it took to arrive. The result being with 2 kids aged 2 and 4 we took a hotel to wait for the car which was partially reimbursed 440$ instead of 506€ + 30€ taken by the bank because refunded by check. Avoid at all costs. [...]
Kindness, professionalism, and good value for money
(Translated by Google) Good communication by email and a good welcome at the rental agency. Well-maintained car with low mileage. Everything went well. We particularly appreciated the return of the vehicle at the airport, easy, quick, and efficient!!! Good value for money.
(Translated by Google) Good site, the car rental went well.
Best regards, JC
(Translated by Google) Very well
(Translated by Google) Well taken care of, comfortable for traveling
(Translated by Google) Not too much waiting (even though there was only one person to manage, which is little) to pick up the car. Upgraded, which allowed me to fully enjoy my stay. Welcome and clear explanations on how to use the car.
(Translated by Google) Waiting time to pick up the vehicle much too long, no vehicles available despite the reservation. Jeep Compass handed over without any explanation, no condition of the vehicle checked, nor the type of fuel for this vehicle. No interior cleaning, nor cleaning of the interior windows. Returning the vehicle was much quicker and without any vehicle condition check. Place d'armes agency without any location indication. Authentik YES but Dollar never again. [...]
(Translated by Google) The value for money with a guarantee is better than through Avis.
Perfect, good reception and free upgrade.
(Translated by Google) Pickup of the vehicle in Halifax. The agency is located in a hotel, not necessarily indicated but the hotel staff can guide you. Warm welcome, free upgrade offered, easy handling of the vehicle; all in a few minutes. Return of the vehicle at Halifax airport. Easy to find (follow the parking signs for renters). Quick reception and inspection of the vehicle, in a few minutes. Vehicle in good condition, much cheaper than elsewhere. I recommend. [...]
(Translated by Google) Everything went well, vehicle rental for three weeks.
Vehicle in very good condition.
Responsive staff.
Rental counter well placed and signposted near the airport.
Simple and effective
(Translated by Google) For the reservation: Simplicity in renting on the Authentic Canada website, efficient and appreciated exchanges and support. A small downside, it is not possible to pre-register on the official site, but good...
For the rental: Quick pick-up at Montreal airport, we were pleasantly surprised to be upgraded, very good vehicle, simple and quick return at the same place.
Very satisfied with the entire process!!
A big thank you to Alexia and the Thrifty staff!
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