Car rental
Very well !
(Translated by Google) Fast and effective! Very clean car.
Versatile
(Translated by Google) The vehicle was not TOYOTA but NISSAN
Rental 8 passengers
PERFAIR
(Translated by Google) Thank you very much for everything, nice car with only 4000 km on the clock. Very recent and modern,
Top car but zero explanations from Avis
Totally disappointing ontario review
(Translated by Google) Having reserved a Chevrolet Sonic, I was offered a Nissan Micra at the Ottawa center. I refuse on the grounds that the size is not the same, I am given a Nissan Versa for an overcharge. The vehicle is dirty and damaged, the tank has not been filled. So when I return the vehicle to Toronto without a full tank, I have to fight not to pay a supplement. Really a deplorable service and unworthy of Avis [...]
Cheap and efficient car rental
small regrets
(Translated by Google) Too bad that the contractual document is exclusively in English, hence additional costs to pay, Authentik had however warned me.
To review !
Perfect !????
(Translated by Google) We were eventually upgraded 2 categories and got a Chevrolet Cruze instead of the planned Toyota Yaris. We were delighted with our experience with Authentik Canada and Discount for car rental which allowed us to tour the Gaspé.
Very good experience
(Translated by Google) We had a positive experience with the Thrifty company. Nice vehicle, clean and trouble-free, quick check-in and hassle-free vehicle handover either. Transaction with Authentik Canada perfect. Thanks.
We were lucky to have an upgraded vehicle.
Satisfied
(Translated by Google) Everything went very well with our car rental. Nicolas was waiting for us at the airport as planned.
Chloé and the entire Authentik team are very responsive.
Thank you all for having participated in the smooth running of our stay to discover this beautiful country.
Ford Flex rental, June 2019, from Calgary to Vancouver.
(Translated by Google) Very good service from Authentik. Very good car.
Lack of seriousness
(Translated by Google) A reproach which concerns the Thrifty rental agency in Toronto.
- During the rental request, we asked for a 7-seater Dodge, we were offered a Ford Edge SUV (accepted) and when we picked up the vehicle, it was a Nissan Murano,
- At the airport the direction of the rental agency is very poorly indicated. Leaving the airport, there are arrows for other agencies but not for Thrifty (only later)
- We were given the keys to the car, indicated the position of the parking space and that's it
(the control of the car had been done previously and we did not sign anything 2 or 3 light scratches not mentioned. Fortunately summary check on arrival because it would have been very difficult to prove that these scratches existed at the pick-up)
- No briefing on the car.
- No indications on the type of fuel to use (nothing in the manual and no label on the fuel door)
So I contacted the Montreal agency, which did the interpreting with another service. They tell me it's Diesel, I ask him again to confirm because I had opened the hood and noticed that the engine was a V6 and for me it would be rather petrol. I was told that it was gasoline and not diesel.
So a pity not to inform the lessor better and not to put labels.
If I hadn't insisted we would certainly have had an engine failure with all the problems that ensue.
[...]
Nothing to say
(Translated by Google) Everything was in order, RAS
Very good choice
(Translated by Google) We were very pleased with our vehicle rental. We had no surprises in relation to the price announced during the rental. Well maintained vehicle
Very well !
(Translated by Google) Too bad for the return to Avis at the airport...! Very badly indicated
Other than that, no worries!!
Customer service to improve
(Translated by Google) Be careful when taking the car, the inventory is more or less done seriously and do not hesitate to add any damage to those that have not been taken into account (2 huge impacts on the hood plus forgotten bumpers...), no explanation given on how the car works so familiarize yourself with the automatic gearboxes beforehand if you are not used to it and don't forget the GPS. Central location for pick-up in Montreal and hassle-free return to the airport (done in less than 5 minutes). [...]
Perfect
(Translated by Google) Car easy to pick up and quick to return. Everything was working fine.
Satisfied but
(Translated by Google) Good airport pickup, a 4x4 SUV instead of a compact car. How I was traveling alone, it was not necessary.
No problem
(Translated by Google) With the Authentik Canada voucher, everything went very well at Avis in Montreal. On the other hand, we had a Yukon XL for two people which was really very big, so we changed it in Quebec for a smaller SUV. The return was made without problems in Toronto. Remember to refuel and drive around the car to check for impacts or other damage that may already be present. [...]
Very good experience
(Translated by Google) We were warmly welcomed at the Thirfty office in Montreal and we were upgraded to the vehicle level. The vehicle was clean and in very good condition.
Good discount service
(Translated by Google) Good service from the vehicle rental company DISCOUT from the QUEBEC and MONTREAL agencies, having to return my vehicle to Montreal Airport, the Quebec agency told me that I could return it to any agency in Montreal at no extra charge, which was done.
For people worried about their French "Debit" VISA card at the counter, my Visa Premier "debit" card was accepted without problem, it is enough to provide a higher ceiling so that the imprint is accepted.
The vehicle, a new Toyota Corolla, was in perfect condition, although it could have been cleaned a little more thoroughly.
I would go back to Authentik Canada for my next stays in Canada, especially since my advisor, Marie Choé, was perfect to solve my little contract problems (change of driver at the last moment).
Many thanks to her.
[...]
family car rental for 3 weeks
(Translated by Google) Hello, I rented a dodge caravan for 3 weeks in Canada from Calgary to Vancouver and everything went well. I thank Authentik Canada because even the rental company was amazed by the negotiated rate. The cost of abandoning the vehicle in another agency was very low. I would do une.location with this site with my eyes closed.
impeccable rental despite an unpleasant surprise in the contract
(Translated by Google) frustrated not to have received an answer by email to our questions on the quote we had received, we finally called (fortunately via 0800) Authentik Canada and the service received on the phone proved to be perfect. Our rental also went perfectly but we did not appreciate the warnings received AFTER signing the contract, telling us that "it is strongly recommended that only the main driver goes to the rental company because the in charge can last several hours": we find this kind of conditions totally unacceptable and constituting a hidden defect of the contract [...]
GPS, type of vehicle and air conditioning
(Translated by Google) 1 - A GPS was rented to us for 9.95 CAD per day, i.e. for 15 days a total of 149.25 CAD. Except the maps of this GPS were not up to date and we had to improvise our itinerary many times.
2- We had to have a Chevrolet Cruse that I had appreciated during a previous stay in Quebec, but we were given a Hyunday Elantra that I found much less comfortable.
3- Finally, we had a big problem with the air conditioning which after 50 km produced heating. Sunday June 9 and Monday June 10, given the weather we really suffered from this problem.
Finally, given the figure displayed by the on-board computer, the overhaul was exceeded by more than 10,000 km
These are the reasons for my disappointment. I would really appreciate a credit corresponding to the price paid for the GPS being given to me.
Thank you in advance, best regards
[...]
Scam and company
(Translated by Google) Above all, be wary of what you are sent as paper, you are told to look at the costs of handing over cars at airports. Arriving in Toronto and leaving Montreal, it was the only company that did not have delivery fees between its airports, so order, payments but you are told if there are additional fees they will be payable on site, and indeed in arriav'manteau you are told that there will be 198 dollars to pay when the car is returned to Montreal. Discussion with the hostess from Toronto, I show the message from Authentik Canada, telling us no fees, answer: well you see with them or no car, so you sign the agreement of 198 dollars to have your car, you have already given more than 400 euros and you are not reimbursed if you do not take the car, that's where I say scam. Then I wait two days to be in my French family in Montreal to call Authentik and there, second surprise: click here to see the conditions, it is transformed into 300 dollars for the deposit, so scam for thirty and company for Authentik. Thank you gentlemen.
In addition, vehicle completely deflated on all four wheels to realize in fact that there was a micro puncture on one of the 4 tires so repair 35 dollars, response from thirty in Montreal: Ah they are not serious and for the reimbursement of the puncture , you have to do with Toronto. Lol. Two companies to absolutely avoid.
[...]
Road trip Alberta
(Translated by Google) Satisfied with the speed of reservation and the advantages of authentik canada (unlimited km and insurance)
I recommend
Impeccable service and a perfect vehicle
(Translated by Google) R