Us, ye, and the Islands !
Excellent trip
We enjoyed the trip. Organization was excellent and Daphne was always helpful
Very well
(Translated by Google) Despite the changes made very satisfactory trip
Good service if we would have encountered any problems
(Translated by Google) Good point:
1) Well-made website, it allows you to effectively personalize trips.
2) The response time is generally reasonable.
Point to improve:
1) Due to covid, there were procedures for travel across New Brunswick. The self-declaration form had been updated, but Authentik had not informed us. We had to do it ourselves.
2) For the ferry to the Magdalen Islands, it was not possible for our advisor to modify the crossing times outside of CTMA opening hours. If we had made the reservations ourselves, we could have made these changes on the website.
3) The opening hours written in the roadbook and in the automated voice message did not give the right information. The message mentioned that it started at 7am and it was 9am.
4) The emergency service number didn't always work well, there were days that it referred us to the accounting team.
5) In addition to hotel cancellation policies, Authentik adds another policy which makes it very difficult to modify the trip.
6) In an emergency, you have to find a hotel on your own, because Authentik does not book with hotels that are not in their network.
7) Regarding the roadtrip "We, you, the islands", the day to take the ferry requires leaving from Amqui and going to Souris, which is a 7 hour drive. With the jet lag and the fact that you have to be ahead of the ferry, you should have left Amqui no later than 4am.
8) Concerning the roadtrip "We, you, the islands", the day of the return ferry which lasts 5h also includes a 7h drive to Bonaventure is too busy. This day should be reviewed to reduce fatigue.
9) The advisor was not aware that the ferry was cancelled.
[...]
nice trip too short
(Translated by Google) We liked our stay but too short (5 days) to really enjoy it To get to the Magdalen Islands the journey is very long so plan more stops, not to be done in times of pandemic.....
We, you, the Islands at its best!
(Translated by Google) What a wonderful trip to visit Gaspésie and the Magdalen Islands!
We enjoyed the activities offered and the diversity of these. Particularly the sea kayaking at sunset which allowed us to see seals and a simply spectacular sunset.
In the Islands, the excursion to Entry Island with Maxime, the captain of the boat, allowed us to chat with a passionate man and learn more about the Islands and the Madelinots. Climbing the Big Hill is really worth it because the view of the archipelago of the Islands (in the distance you can see the very long beach of Sandy Hook) is breathtaking. Immerse yourself in the local cuisine with its seafood and shrimp or lobster rolls. Each restaurant has its own recipe! Pure delight!
We regret not having stayed longer on site, at each stopover, but mainly in Gaspé and Percé where we only touched on everything there is to do. Never mind, we'll be back!
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Trip to the Magdalen Islands and Prince Edward Island
(Translated by Google) We had wonderful family time. Everything was well organized by Authentik Canada. Nice excursion to Entry Island and we are very happy with the activity on the interpretation of lobster fishing.
Just perfect !
(Translated by Google) One word to describe our experience with Authentik Canada: "PERFECT". From start to finish, the communication was excellent and our requests were listened to, understood and taken into account in the proposed trip. With our 4 young children and the lack of time to organize everything, it really helped us to have a great holiday. Sincerely, a service far from being superficial. Everything was studied so that we had a wonderful trip. Well done and thank you again!!! [...]
Beyond our expectations
(Translated by Google) We did the road trip (We, you, the Islands!) by car. Our itinerary was well organized and the accommodations were perfect. Thanks to Authentik, we discovered places and accommodations we never thought we would go to. The Roadbook has been invaluable, although it is more suitable for international travellers.
Customer service
(Translated by Google) Very professional agency