Car rental

Modern car not suitable for roads and luggage. On unplanned billing.

(Translated by Google) The car (Hyundai Elantra) modern but not suitable for certain unpaved roads in the upper Gaspé. Invoicing of an overpriced child booster seat and on invoicing of parking at Montreal airport not indicated in advance.

Bad surprise when handing over the vehicle

(Translated by Google) Nothing to complain about when picking up the vehicle at the Vancouver airport. Fast service and nice car (upgrade).

On the other hand, there was a bad surprise when the vehicle was handed over. In the contract with it is mentioned: additional costs => "one-way rental fee $74.99" or when the vehicle was returned to Thrifty I received a note of 357.45 CAD....
In addition to the aforementioned CAD 75, they charged us a lot of charges not mentioned, as well as CAD 146 for the 15 min delay (be careful).
Not mega happy with Thrifty's service.
but actually it was the cheapest on the market, but in the end they quickly make up for it on the final bill. [...]

Very late

(Translated by Google) We rented a car for only 3 days, we had a 3 hour wait because there were not enough cars for everyone, we were more than 7 groups waiting. It's first come, first served

Beware of supplements that can be expensive

(Translated by Google) Vehicle rental is rather expensive and it is not possible to pay for certain services in advance (2nd driver, all-risk insurance). No GPS in the vehicle, I recommend buying one before leaving, it will be largely amortized!

Great experience with Authenik Canada

Service deplorable

(Translated by Google) 4 hour wait for a car, unacceptable. And we arrived early. A wasted vacation day.

The vehicle was not available at the planned location. We were notified the day of our arrival

Great service but overpriced

(Translated by Google) Pick up and return of the car went very well. The service is of high quality.
The car was in excellent condition and ran perfectly.
But more than $1300 for 10 days and a Toyota Corolla is really excessive.

Nice car worked well

(Translated by Google) Very good car, impeccable engine. Very rough cleaning of the interior.

A very positive experience despite the unexpected

(Translated by Google) We had reserved a car for 2 weeks from Montreal for a roadtrip to Gaspésie.
Depending on the vehicles available, the rental company gave us the choice between a classic or electric model (Tesla). He devoted a lot of time to us, answered all our questions and we finally chose the Tesla which represented a saving given the great distances to be covered. Difficulty encountered: the North coast, above Matane, does not have a Tesla supercharger (the fastest). There are many others scattered on the course but the intermediate speed chargers, CHAdeMO and Combo type, were incompatible with our car which was a US model, compatible only with the J1772 type thanks to the adapter provided by the renter. On the north of the route, we have therefore adapted our program to recharge the battery on "J1772" terminals (2 or 3 hours required). Overall the experience was still very positive. [...]

Nickel car rental!

(Translated by Google) Very interesting price and impeccable service from making contact to returning the vehicle!

Excellent

(Translated by Google) Very good quality car with very good comfort.
Good relationship with Authentik Canada for booking the car.
For the reception of the car in Toronto some difficulties related to the fact that no agent speaks French. Return of the car very quickly to Montreal.

Points to improve

(Translated by Google) The vehicle was Toyota brand.
It had many bumps and scratches: be careful to mention them when picking up.
Refueling (150 CAD + taxes) is "pre-authorized" by credit card on departure; it will therefore be invoiced on arrival, in addition to the return costs, even if you return the vehicle with a half-full tank (which was our case).
None of the interlocutors spoke a word of French; it is therefore necessary to understand and express oneself with a minimum of English vocabulary.
For the rest of the service, everything is OK. Hence my 3 star rating. [...]

Good value for money

(Translated by Google) The rental was simple, with no surprises. Good value for money, it was very good!

Price much more advantageous than with other companies!

(Translated by Google) The price with authenik was really cheaper than with other companies. The information was clear and easy for the pick-up and the relay with the company, The pick-up was a bit long, but for the rest, everything was very pleasant,

Very satisfied

No particular concern

(Translated by Google) RAS

car rental

(Translated by Google) I booked a car for 3 weeks with Thrifty and I had a problem when I gave my credit card (with which I paid the bill before), it says that it takes the same name but he also checks the first name, at least the initials, the card being with the first letter of his first name + Mrs., he didn't want it, I had another card but a debit one; but with my initials and it worked, phew, more fear than harm, but I would like a clarification on this point.
Otherwise, no problem when returning the vehicle, a person went around the car and told us that it was ok. [...]

Rude staff and poorly maintained car

(Translated by Google) We had requested a 7 seater SUV. We had a 7 seater vehicle but not an SUV. The staff is particularly rude and the car was dirty inside.

Quick, simple and efficient.

(Translated by Google) Everything is perfect, except a lack of explanation on the operation of the car. The agency for the return of the vehicle which moved during the stay without any warning.
It would be nice if a cooler rental was offered with the vehicle.

Very bad experience: stress guaranteed, to be avoided!

(Translated by Google) When we arrived at the Thrifty agency in Montreal, we were told that we hadn't had the van reserved and paid for in advance for months, 2 hours of discussion to find a solution with 3 adults and 3 children left behind. uncertainty. Finally the agency has no choice but to provide us with 2 medium size vehicles with the promise to exempt us from transfer costs. Promise not kept (we have just been debited 200 Canadian dollars), not to mention fuel costs multiplied by 2 during the 15 days of rental. We ask Authentik Canada to do what is necessary for fair compensation for the inconvenience suffered. Thanks for understanding. Hervé Celestin-Urbain [...]

Not completely satisfied

(Translated by Google) We had to wait 1h30 to get the vehicle.

Everything went very well !

(Translated by Google) Vehicle pick-up with little waiting.
Top rental contract, all inclusive, no surprises. I am very satisfied.

Hassle-free car rental

(Translated by Google) Vehicle recovered in Montreal (city). Very nice home. Vehicle corresponding to expectations, with upgrade (RAV4 instead of Corolla).
On the other hand, no rear shelf to hide the luggage (as is often the case with all rental companies).
Vehicle not extremely clean.
Return to Montreal (airport). Quick return without problem.

Very good stay

(Translated by Google) A wonderful stay. No difficulty in recovering the vehicle even with a little advance.
Only small downside, we had reserved a GPS and the one provided by the agency would have deserved to be a little more recent, especially in terms of updates (some roads were unknown). Especially since our vehicle was equipped with it but the SD card had been removed [...]

Good overall

(Translated by Google) First of all it's a KIA RIO that we had and not a Chevrolet Spark.
Then we returned the vehicle with more than a quart of gas remaining. And although we have contracted at the request of the lessor the return formula with the full paid by us and filled by the lessor, this way does not seem fair to me.
We hope for a commercial gesture on your part or that of the Thrifty rental company. We would therefore be very happy to be able to recommend and advertise you.
Thanks
cdlt
C. Fichepain [...]

fast and serious

Good car. But no service

(Translated by Google) We had booked a midsize SUV and got a Mitsubishi Eclipse. Which is actually a compact SUV. We were a little tight with the suitcases. But the car was fine. When we got back from vacation, we forgot something in the car. I left AVIS 3 messages and never received a return call. I'm still waiting after 1 week. Very disappointed !

Good

(Translated by Google) Meets expectations

Very professional