Car rental

Car smaller than expected with dirty interior windows

(Translated by Google) More than an hour of waiting to pick up the car, which turns out to be smaller than expected in the advertisement, Hyundai Kona (a hatchback instead of a real trunk), and therefore the interior windows have not not been cleaned since it was put into service... I had to stop on the side of the road to do it, it was so inconvenient. In addition, no effort from the people at the counter to speak more softly in order to be understood better, my level of English not being exceptional and a little rusty... [...]

Very good vehicle and price below the market

(Translated by Google) We went through Authentik Canada for the rental of our vehicle and beyond the fact that it is very simple both to reserve it and to recover it (Avis agency) the price offered was more interesting than with the direct rental company and plus we got an upgrade. In addition, Authentik Canada sent us lots of good plans for the destinations visited.
Do not hesitate to go through this site to prepare your trip to Canada it is TOP [...]

Perfect rental process

(Translated by Google) Welcome, advice, responsiveness and listening at the top!

Meets my expectations, will not hesitate to repeat via this site

(Translated by Google) Vehicle conforming to the services advertised, new Toyota Corolla, 600 km on the odometer in perfect condition.
Waiting for pick-up of the vehicle a bit long at Toronto airport (1h30), return in 5 minutes.
Satisfied with our choice of vehicle category; this allowed us to travel serenely, all the luggage in the trunk and nothing visible in the cabin. [...]

Perfect !

(Translated by Google) Lovely contacts and great service

Comfortable vehicle

Vehicle size error

(Translated by Google) Hello,
The Calgary agency gave us a KIA NIRO as a mid-size vehicle, although this vehicle turned out to be more of a compact category when I questioned Agent Thrifty on the way back to Vancouver. This vehicle was clearly too small for 4 adults and 4 pieces of luggage. /> When I asked the rental company initially, he said that was all he had available. I'm not happy because I paid for a larger vehicle and didn't get the service. order. In addition, we requested a one-day extension of the contract in which it was stipulated that the additional day was at CAN$30.45. The agency billed us $180 CAN per day citing additional costs without providing supporting documents.
Overall, not a very good customer experience. Can we get compensation?

[...]

Simple, pleasant and efficient experience

(Translated by Google) The rental was quick and easy. The take-over and rental return processes have proven to be very efficient. We got a Kia Soul of the year which was perfect for our needs.

Perfect first car rental

(Translated by Google) A lot of apprehension for this first car rental and everything went well with Authentik Canada, the team is very professional, they were able to comfort me in all my questions, in addition I was entitled to an upgrade so very satisfied.
And concerning the prices, they are very competitive, they were by far the cheapest on the market.
So only positive, I recommend without hesitation ? [...]

Very good experience

(Translated by Google) No problems impeccable car in the top of the chosen range, punctuality friendly and attentive staff
Very good value for money

Easy and affordable booking

(Translated by Google) We took a puncture assistant and other options, on the proposal of the AVIS employee without really understanding whether it was useful or not. Arrived at the rental, it is too late to understand the subtleties or other assurances. We do not understand why this insurance is not just mandatory or would it duplicate basic insurance?

car type

(Translated by Google) A bit small for a standard type where we originally had to be able to fit 4 suitcases and there only 3 fit in the trunk. Not very comfortable and not much recovery on the climbs. Type KIA SOUL
A bit expensive rental for this type of car.

Hassle-free car rental

(Translated by Google) Handling of the vehicle and return of the vehicle efficient and without worries. Vehicle meets our expectations.

Delighted with autentik Canada but poor Avis provider

(Translated by Google) Avis St foy vehicle with worn front tires and snow tire in September, it was necessary to change vehicle and when returning the latter the oil light is on, fortunately I returned it that day and my trip did not last 10 days moreover. Daphné dautentik was very responsive and did her best to obtain the change of the vehicle.. thank you

return of the vehicle

(Translated by Google) Hello
When picking up the vehicle at the Montreal convention center, we are informed that the return of the vehicle at the Montreal airport will be charged $30 because even if it is the same city, it is not the same. agency .
At the counter we are shown photos of the vehicle that we promise to send us by email to see the difference (scratches, etc.) between the pick-up and the return. WE NEVER RECEIVED THIS EMAIL
The agent at the airport of the Hertz agency ??? shows us a slight scratch on a wing which we are unable to prove that it existed during the pick-up for lack of email not received.
We are waiting for the final settlement to draw all the consequences. [...]

a reservation at the top

(Translated by Google) The reservation made via Authentik Canada was simple and efficient!

Long live the mountains!

(Translated by Google) Excellent service at Authentik; you are not pushed to buy additional protections.

Assurance

(Translated by Google) Ok clean and perfect car. If you have personal insurance, validate that you are already covered because they will want to sell you insurance at the Dollar counter.

Easy

(Translated by Google) friendly and professional staff

Very good organization

(Translated by Google) The rental went smoothly, the Authentik service is attentive and available. Everything was settled in advance.

Very well organized

(Translated by Google) Welcome to Avis, a new car is provided to us. Quick formalities.

Reception and driving of the vehicle at the Top

(Translated by Google) We were very well received at the reception of the vehicle. Very accommodating staff and good advice. Very easy to use and easy to drive vehicle. Admittedly, the trunk is a little small but we knew that before. The description of the vehicle already mentioned it.

Car rental from September 17 to September 21, 2022

(Translated by Google) No bad surprises.
Everything was clear in the contract.
Good car.
Thanks

Very satisfied.

(Translated by Google) Very warm welcome at the Quebec airport agency. Very good condition of the vehicle, no problems.

SUper

(Translated by Google) Upgraded in the choice of vehicle. New vehicle (3000km on the clock) and very pleasant staff.

Perfect

(Translated by Google) It was perfect. Welcoming staff, responsiveness, simplicity and professionalism, plus good explanations and a lot of fluidity to pick up the vehicle and return it to the agency

Satisfied

(Translated by Google) Fast service. Quality vehicle (large SUV category requested and we had a BMW X5). Particularly competitive price and no unpleasant surprises.

perfect

(Translated by Google) Competent and pleasant staff. We even got upgraded. No concerns to report.
just a little far from the hotel on foot with your suitcases to reach the place of reception of the vehicle. Taking a taxi is preferable

Quick welcome and advice

(Translated by Google) Everything was perfect

Car rental

(Translated by Google) A 3-hour wait to pick up the vehicle because it lacks staff too long even if the staff was available and really nice