Car rental
Very satisfied despite the waiting time
Little attention from employees, but reliable car
(Translated by Google) Dodge gran caravan - slight problem of availability at the start - no explanation from the rental company
No problem with the vehicle (2,300 km traveled)
great service
(Translated by Google) Very friendly welcome. Very clean vehicle. Meets our expectations.
THANKS
Great, we recommend it
(Translated by Google) We had a Ford Escape as a vehicle for our 2 week road trip vacation with thifty as the rental company.
I don't know if it's because we left before the holiday rush but we were taken straight away, the staff very friendly and didn't insist when we didn't want to take out the additional insurance.
Attention you will be worth a deferred debit card or credit card for our part we have the Darty credit card which has passed
Clean vehicle with 13000km on the clock.
The return went very well and we got our deposit back a few days later depending on your bank.
But we advise you to really take stock on the day of arrival so as not to have any disappointment on your return, note the slightest impact.
Authentik Canada listens to us and responds quickly to our questions.
We will use them again for our next reservations.
[...]
Avis Rental Nightmare: Modified Booking at
(Translated by Google) My experience with the car rental service was extremely disappointing. I requested to change my original reservation from July 27-30 and add an extra day from July 27-31. I was emailed that it would go from $440 to $517, a difference of $77. However, when I arrived at the Avis counter, I was informed that the reservation had not been changed and that if I wanted to add an extra day, it would cost $130, which was double what had been agreed!
Worse still, I was charged $60, or $12 per day, for an additional driver (my brother), even though the site clearly indicated that if we lived at the same address, there would be no fee (which was the case, even though we weren't married). The other erroneous price displayed in the worst case $10/day and not $12/day!
I immediately called Avis and spoke for 30 minutes pleading with the agent to rectify the booking and add the extra day on their end as it was me who made the original request to add ! However, she simply replied that she couldn't do anything because I hadn't given a second agreement before. It's completely ridiculous! If I ask for an amendment, it's because I want it. I had to write to you by e-mail because I could not reach Authentik by telephone, and you did not proceed with the modification on the pretext that I had not given a second agreement, whereas my initial request was already a clear agreement! I then asked her to at least remove the additional driver fee by changing the reservation to my brother's name and again she couldn't do anything.
On top of that, the agent from Authentik made me waste 30 minutes to finally tell me that she couldn't do anything for me. And to top it off, those 30 minutes were deducted from my car return time, and since I wanted to return it at 10:30 am, I was charged for that extra hour as well!
At the end of this misadventure, I was forced to pay additional fees of $284, in addition to the $440 already debited, which brought the total to $724. A huge difference of $207 from the initial amount of $517, simply because I didn't give a second agreement. In addition, your advertisements are misleading regarding the additional driver, because it was not specified that you had to be married to benefit from this free!
This experience was a nightmare, and I am deeply disappointed with the lack of professionalism and disastrous customer service from this car rental company. I absolutely do not recommend their services and I will look for another option for my future car rentals.
[...]
car rental
(Translated by Google) A quick note to say that everything went well from the pick-up to the return of the vehicle, the staff at the agency answered questions and helped a lot.
the vehicle was reliable and in good condition.
Recommended rental company
(Translated by Google) Services in accordance with the purchase. Almost new vehicle. Simple and effective pick-up and drop-off procedures. Welcoming and very courteous staff.
Very good value for money offered by Authentik Canada
Montreal airport car rental
(Translated by Google) Very easy to learn I recommend the GPS because traffic is intense in Montreal and throughout the territory. Very attentive rental agency staff.
Fast and adapted service
(Translated by Google) Satisfaction at all points
Great service from Autentik Canada
(Translated by Google) I really appreciated the follow-up and the collaboration with Authentik Canada.
They are quickly accessible by phone and quick by email.
I would definitely recommend working with them.
A big thank you to Fanny for the good follow-up of my file
Perfect !
Very disappointing
(Translated by Google) - Wrong car on arrival
- Very poor explanation regarding the amount of the deposit, which may or may not be debited
- Person on arrival to check up the car
- Being debited 200 euros without an invoice and without knowing why
New Chevrolet Equinox
(Translated by Google) Good car, pleasant to drive, lacks the automatic wiper option.
Mixed rental
(Translated by Google) The vehicle drove well and the return was done without problem but there are two big negative points: 1st point - when we arrived to pick up the 7-seater vehicle that we had reserved, there were no more minivan and offered us a 6-seater! We declined but had to wait over two hours and our friends traveling with us had the same mishap. Not very cool to have to claim our due and to have to wait more than 2 hours after already a long Parsi-Montreal trip! 2nd point: we needed to contact the emergency service because we had a deflated tire (in the end it was nothing, fortunately) and my husband and I stayed on the phone for more than 26 minutes to have two interlocutors: a in French who redirected us to a center in English. In short, 100 euros of excess package because it was a special number apparently while we both have packages valid for foreign countries. We find this point very annoying because waiting more than 20 minutes for an emergency is long, but being penalized by telephone charges is even more so. We hope that Authentik Canada will make a commercial effort to compensate us for this. Apart from these two significant points, everything was perfect. [...]
Top!
(Translated by Google) Support for the vehicle a bit long but we were warned. We got the vehicle reserved, the staff at Avis were pleasant and the return was quick.
I recommend !
Very happy with the car rental
(Translated by Google) Very responsive agency that answered all our questions very quickly. We ended up only taking the car rental. Very happy with the vehicle provided (BMW instead of Toyota) in very good condition and at a great price. Authentik Canada's online guides served us well to know what to visit according to our program.
rental vehicle
(Translated by Google) Hassle-free pick-up and delivery. Clean and in line with our wishes
Too bad the lack of explanations at the office on the operation of the car (for a European accustomed to the manual gearbox). We asked a vehicle return attendant to explain the start-up procedure to us).
Bizarre operation of the gearbox with sudden revving of the engine when climbing or accelerating. I don't know if this was normal
[...]
Car rental
Perfect
(Translated by Google) Superb vehicle, even beyond our expectations.
No worries when picking up the vehicle and when returning the vehicle.
We are delighted, no worries, everything went perfectly well.
Great service great vehicle!
(Translated by Google) We had a comfortable GMC, it was perfect for admiring the landscapes with the children. Very smooth pick-up and return formalities and unbeatable value for money, thank you!
road trip canada
Excellent!
(Translated by Google) Very satisfied with the vehicle and the service in general. Very new and clean vehicle. There is only the collection of the vehicle at the airport which was extremely long, even though everything had been prepaid online. It should be improved on this point. Picking up the vehicle was quick and easy at the airport.
Perfect car but very expensive insurance.
(Translated by Google) I recommend the Avis company for car rental but try to find external insurance coverage.
Toyota camry car rental
(Translated by Google) good reception, very quick handling. Vehicle in very good condition. Trunk big enough for 4 adults with luggage
The big char lol
(Translated by Google) Be careful, allow an hour because the vehicle will arrive from the airport for Avis center Montreal.
Provide an SUV for some outfitters.
Car at the top since new (1200km on the clock).
Had planned a 7-seater car since 5, no regrets for the luggage.
Simple and efficient !
Satisfied
(Translated by Google) Vehicle in accordance with our request and impeccable.
A lot of waiting for the pick-up of the vehicle, however, a quick and efficient return.
Friendly staff.
Not very restrictive but a few hours late at an exorbitant rate!
(Translated by Google) A few hours late on the scheduled return billed at the price of a day at an exorbitant rate!
The car was in line with our expectations, perfect
Insurance taken out without my knowledge
(Translated by Google) Overall, my experience with the AVIS agency in Toronto went well (I was "upgraded" and received a GMC Acadia for the price of an intermediate SUV, Toyota RAV4 type). On the other hand, the person at the reception "confused" me with his English as approximate as mine and billed me for "roadtrip assistance" insurance at $16 per day, although this was included in the contract taken out. with Authentik Canada. As I did not return the vehicle in Toronto but in Montreal, the manager of the second agency could not do anything ...
A little disappointed by these dishonest methods.
[...]