Car rental
North American fashionable SUV (spacious and imposing 4x4)
(Translated by Google) No problem with the AVIS rental agency in Calgary to pick up the vehicle and in Vancouver for the return.
We were lucky to have a new vehicle, very well equipped, with GPS included
Disappointing
(Translated by Google) An agency in the city center that lacks professionalism and a sense of the customer
we got a dodge charger instead of the planned one
Some problems during the treatment
(Translated by Google) Everything went very well with the car except when it was picked up:
- the car was not ready in time, I received it only an hour after the start of the rental.
- the interior stank of cigarettes, we had to roll the window open for several days to make the smell disappear!
Car in very good condition
(Translated by Google) Arrived on site with the order form, I was given the keys to the vehicle directly without explaining anything, which was a bit of a shame. It's the same for the return no information just leaving the car in the middle of the returns parking lot.
I may change my note if I don't have a bad surprise within 1 month! :)
Upgrade to a BMW, adapted vehicle, fast and efficient service
(Translated by Google) Very happy to have made this rental via Authentik, vehicle available at the agency (Avis) at the airport, fast and efficient staff. Upgrade to a vehicle (BMW X2) not new, but recent and of higher range. The vehicle, while clean inside, was not washed on the outside. Not bothersome in my case, but it could have been in other circumstances.
I will definitely come back if needed.
[...]
Good customer service
(Translated by Google) We were greatly surprised by the courtesy of the employees. Our experiences in other countries or with other car rental companies had never been great until now. We even got an upgrade at no extra cost.
Very disappointed with the car rental.
(Translated by Google) I had to wait more than an hour to receive my rental car even though I had reserved it for several weeks. They didn't assign me the vehicle I had requested, but the "equivalent": a Nissan Murano which had a trunk half the size of that of the Grand Cherokee. I had chosen this vehicle precisely for its capacity, which we lacked throughout the trip.
To flee
(Translated by Google) A wait of more than 4 hours to hope for a vehicle reserved several months in advance. Luckily the staff were attentive.
Western Canadian road trip
(Translated by Google) The car was ultimately a Chrysler 300. Very well equipped and very clean. All that was missing was satellite radio, to make everything exceptional.
Quick pick-up and return of the vehicle. Compliance with fees.
Very clean car
Good car, no worries
(Translated by Google) We had a good car, the right size and almost new (less than 10,000 km on the clock). Lots of options, but no GPS, which is probably the most useful option for a roadtrip.
The collection and disposal of the vehicle was prompt and courteous.
great deal
(Translated by Google) I asked for a Nissan versa but there were none left so I was lucky to have a Dodge charger gt 2022 WoW nice experience
Quick support
Vehicle delivery delay
(Translated by Google) Despite a fixed appointment, we got the vehicle 2 hours late. This changed our plans for the day since we had 4 hours of travel and an appointment fixed with our evening accommodation.
We are still waiting for the commercial gesture.
SUV rental for roadtrip
(Translated by Google) Authentik offers a competitive rate compared to a direct rental with rental companies. It was more the experience with the person at the Avis counter at the Toronto airport that was difficult: an hour wait, he was alone, with only 3 people in front of me. The person was unpleasant and did not want to give me a vehicle with GPS when I had taken the option. In the end we got an upgrade to an SUV above - we were supposed to have an Audi Q5 but after 20 mins it didn't punch the keys we got a Jeep Grand Cherokee V6 - great and very American, just higher consumption than the Audi. By taking the on-site options (roadside assistance and occupant insurance), I had an additional $1,100 for three weeks with taxes. [...]
Compliant and worry-free car rental
(Translated by Google) Car reserved via Authentik Canada, very good follow-up from Authentik upstream until D-Day.
Picked up at the airport and dropped off in town.
Car conforms to the reservation in gauge. Book well in advance because it is difficult on site in the summer or even impossible for large vehicles.
Remember to take photos of the bodywork at the reception otherwise they tend to want to pass certain traces on your account.
[...]
Easy and successful
(Translated by Google) We rented a car. All the process for the reception until the return was easy. I recommand it.
Very good but lack of communication between Authentik and the rental company
(Translated by Google) Very well, but there is a lack of communication between authentik, the rental company and us. The rental company did not know what he had to rent us (options, second driver, gps). You have to be vigilant and insist on the basis of the voucher. We also didn't know what the return time was: 4 p.m. according to authentik, until 7 p.m. according to the rental company because we "paid for the full day". On return, no document/email proving or informing us if everything is fine on their side. Two days later we are still waiting for news. [...]
Perfect
(Translated by Google) Perfect
Clean vehicle, clean arrival and departure procedures.
Nothing to say
Rental good but pick up difficult
(Translated by Google) Renting through authentik Canada is top notch, good value for money and always quick to respond to questions
However, when we arrived, our rental company did not have a corresponding vehicle and tried to offer us a smaller vehicle...
We finally got a vehicle of our category by negotiating a vehicle that was not ready (not cleaned and without a full tank of gas...
In the end everything is ok...
[...]
Total satisfaction
(Translated by Google) A big thank you to the whole team for the professionalism!
Excellent follow-up and support.
I recommend 200%
Avis Car Rental
(Translated by Google) We rented a car (Ford Escape SUV) from Avis Metcafe Street in Montreal and took me to Avis Montreal Airport.
All went very well. The car was available immediately and we returned it without any problems.
Quality service
(Translated by Google) Pleasant welcome on departure and arrival.
Comfortable and clean car.
Too bad there was no GPS.
Rental facility
(Translated by Google) The rental of the car went well and it was quick to pick it up as well as to return it. However, the agency mentioned that we did not have breakdown insurance, so we added it and it turns out that we had one.
Alright
(Translated by Google) Very good and without any problem. The vehicle was clean and very comfortable
Very good value for money !
(Translated by Google) The vehicle was larger than expected. It allowed us to take full advantage of the long Canadian roads!
The only small negative point (but which did not change our satisfaction with the rental) is the bodywork and the windscreen wipers which were not in good condition.
But otherwise very satisfied!
Satisfactory overall
(Translated by Google) Nothing to reproach the vehicles, except the wipers which were HS. The vehicle has not been cleaned. When I got it there were two empty bottles, tissues and a pair of socks. Other than that very good stay. Sincerely
Too bad for the reception but very satisfied with the service!
(Translated by Google) At the start, it was rather bad start! Let's ignore the fact that the person who greeted us does not even answer our hello and throws us a: "What do you want?!" Very dry... he gets angry with us because we give him the voucher sent by Authentik Canada which is written in French: "What am I suppose to do with that! It is in French, I am not French ok !" In short, he explains to us that he can't do anything and after apologizing and explaining to him that we had only received a French version, he ends up agreeing to open the file... Needless to say that the rest of the exchanges were very tense, that it was very complicated to ask questions about the vehicle such as the type of gasoline to put in it... specify that we wanted to go to the USA with the car... he was not at all willing to communicate ! We specify that we were alone in the agency so there was no reason for this stress apart from the fact that we are French... Regarding the vehicle we were completely satisfied with the rental, it was a fully equipped vehicle, well fun to drive. On the way back, we were very stressed to have to go back to the office and finally the exchange took place downstairs in the parking lot with a nice young man so we were relieved! [...]