Car rental
Upgraded
(Translated by Google) Very friendly staff. A bit of a wait at the start but for an upgrade, so no problem. Very quick return.
Excellent
(Translated by Google) The delivery and return of keys are very quick, simple, and complete.
(Translated by Google) Upon our arrival, the person at the counter was absent. She had closed her office earlier that day. We had to call her to come. Otherwise, very spacious and clean car. On the return, drop-off at the airport went very well.
(Translated by Google) very quick check-in at Montreal airport, the employee was eager to get rid of us, an additional charge of 113.13 euros without any explanation!!!
(Translated by Google) Thanks to Avis, no worries at the vehicle reception, very friendly welcome, quick process, we even had the surprise of being upgraded, with a new and ultra well-equipped vehicle, beyond what we had booked. Same for the return of the keys at the airport, a quick check in 5 minutes and it was done. For my part, a very good experience, thanks to authentic Canada, always listening to us, very good communication, call on them, only positive, I will go through them again without hesitation. [...]
(Translated by Google) Very clean car, very quick pickup, received the car we requested, very courteous people. The only drawback is that we had to pay an additional amount of more than $500 since we returned the car to a different location.
Rental for 3 days
(Translated by Google) A very pleasant welcome, a magnificent car, and very flexible procedures, I highly recommend.
(Translated by Google) Everything was perfect. Value for money was on point!
(Translated by Google) We are very satisfied with our car rental experience with Authentik Canada: customer service team, quick responses to our questions, and excellent follow-up on the case.
(Translated by Google) Vehicle has computer bugs in the central console screen and USB ports. The driver window sometimes gets stuck and refuses to close.
(Translated by Google) We are completely satisfied with the service provided by Authentik Canada and especially by Danika Latreille.
We will not hesitate to contact them again as soon as we return.
(Translated by Google) An hour late at the airport, no vehicle available so an upgrade but it costs a lot more in gas. Vehicle not full, I had to line up again to clear things up, in short.. okay.
(Translated by Google) The car was almost new (a few hundred kilometers) and very comfortable. The pickup went well and the return of the vehicle was easy.
(Translated by Google) We had the option to choose between three models, and we have a vehicle with few miles, almost new. Everything went well with the pickup and return at the airport. Quick and simple. However, the photos taken by the rental company with a wet vehicle didn't show the scratches on the bodywork, so I took photos myself since the rental company didn't do a walk-around with us. [...]
(Translated by Google) We rented a car for a 15-day road trip in Quebec, everything went very well. Good follow-up by email, several location choices for the rental location, clear instructions, quick car pick-up/drop-off. Renting a car is always a real headache with a good dose of stress, and it was very pleasant to finally be able to rent with peace of mind. I recommend it! [...]
COMPLIANT VEHICLE BUT NONEXISTENT SERVICE
(Translated by Google) The vehicle we rented meets our expectations. Nothing to say about the service Autentik Canada.
However, when picking up the car, the person just checked, had us sign the contract, and handed us the keys. No explanation on the basic operation and especially we shouldn't ask too many questions (we were alone in the agency so there was no stress of making customers wait). And then upon returning, we just drop off the car, they check the mileage and we barely have time to make sure we have taken everything out of the vehicle.
[...]
Waiting time far too long to retrieve the car
(Translated by Google) Very good service from Authentik. Very good communication. I recommend this agency.
As for the rental company AVIS:
The wait time to pick up the car is way too long. I don't understand why we can't complete all the relevant information online before arrival (e.g.: driver's license number...). Even after providing all our information at the AVIS counter (which takes too long), we still have to wait to get the car. The queue was so long, it doesn't make sense. They should hire more staff or rent out fewer cars.
I had reserved the car for 10am and got the car only at 11:15am. This is unacceptable.
[...]
(Translated by Google) Flexible and pleasant staff. Perfect vehicle.
(Translated by Google) Having rented a full-size vehicle, I was offered an electric vehicle which is very good, but not being used to it and given my journey over a week, I preferred a combustion engine vehicle. They offered me an American brand which I am a fan of. 4x4 and powerful, just happiness. Almost an upgrade. Thank you.
(Translated by Google) Staff of the agency very pleasant and responsive to help us in case of difficulty.
Car rental at Mont Royal Plateau
(Translated by Google) We were very happy with the services from Avis. The vehicle perfectly matched our expectations and the initial description - we recommend this rental company!
(Translated by Google) I had planned a very long journey (18500 km) in the USA and Canada, the vehicle offered was very suitable, I had no particular problem. I recommend this rental company offered by Authentik Canada.
(Translated by Google) Super comfortable car ideal for a long road trip, we traveled more than 2000 km without any back pain. However, be aware that there are only 2 real seats at the back.
(Translated by Google) The service from both Authentik Canada and the Thrifty rental company was perfect. Very good communication with Authentik and very professional with Thrifty. We did not wait either at departure or arrival. Explanations about the vehicle (new!), the contract (without extra charge), and quick check out. Thank you.
Almost perfect
(Translated by Google) Car matches the description, in perfect condition and very clean.
Car return was quick and easy.
The only negative point was the wait to pick up the car.
A very positive point was that mentioning Authentik Canada prevented the rental agency from pushing expensive and unnecessary services given the insurance already included.
(Translated by Google) Everything went well. Thank you very much!
(Translated by Google) First of all, I had good service with Authentik Canada and quick responses when I had questions. I used the car rental service provided by AVIS. There wasn’t much of a wait at Calgary Airport to pick up the car, unlike with other providers. The type of vehicle we had rented wasn’t available at the moment, so we were offered a larger vehicle that would have nearly doubled the fuel cost. Therefore, we waited for the desired vehicle type with a very reasonable waiting time. However, our vehicle was in a deplorable condition. It was so dirty that it was impossible to determine if there were any imperfections during the vehicle inspection. After discussing with the service and to avoid waiting longer, we still rented this vehicle. We paid for the cleaning fees. We didn't ask for a credit, but I find it deplorable to leave a vehicle in such condition for customers considering the amount paid. [...]
(Translated by Google) Hello, we are extremely happy with the car rental made through Authentik Canada. This is the second experience we have had. In 2023, we were already very happy, which is why we trusted Authentik Canada in 2024. Authentik served as an intermediary for the Avis branch on Jean Talon Street in both cases, and the service was impeccable. The car was ready as planned upon our arrival, and this year, we had a car of a higher category than the one requested. We will not hesitate to go through Authentik again next time. [...]
(Translated by Google) Good listening, good reception. Absolutely nothing to criticize. Top-notch.
(Translated by Google) Car rental without hassle
Easy and quick vehicle pickup
Very good reception at the AVIS hotel H10 Montreal agency
Easy vehicle return at the airport
Impeccable vehicle