Car rental

Perfect

(Translated by Google) Entrusted to Authentik, our car rental went very well for 15 days: competitive price, car available upon our arrival at the airport and in accordance with our wishes. Thank you to the Authentik team.

(Translated by Google) Everything went smoothly from picking up the car to returning it. The small negative point is the wait to pick up the car due to a lack of vehicles at the rental company. This was quickly resolved.

(Translated by Google) We were delighted with our car rental through Authentik Canada. The people are available and attentive. The service was very good for a "reasonable" price.

(Translated by Google) Very satisfied with the service

(Translated by Google) Easy car booking directly on the Authentik website.
The rental company confirmed that we had been advised to go through Authentik to make the reservation.
However, picking up the car at the Avis agency was more complicated. The agency was overwhelmed and we got the vehicle with a 2-hour delay.
The rental company strongly urged us to get additional insurance covering various breakdowns and flat tires.
Authentik is also a great source of advice for organizing your trip. [...]

(Translated by Google) A 2.5-hour wait at the airport to pick up the car even though the rental had been confirmed for 3 months. The Avis company manages the vehicle fleet very poorly. They offered us a car (to avoid being on the waiting list) for an additional €500. This method is scandalous. And this is probably not your first negative comment about this company... However, the car (Chevrolet Malibu) was very good and comfortable. [...]

(Translated by Google) Communications with Authentik Canada were clear and efficient, so the rental with Avis was unsurprising.
The waiting time to get the car is long, but that is an organizational issue with Avis.

(Translated by Google) Simplicity of booking.
Advantageous rates.
I recommend.

(Translated by Google) We waited 1.5 hours at the airport to get our vehicle! Without any apology from the rental company for the wait. When you arrive with jet lag, you hope to get your vehicle quickly! The rest of the rental went well, the vehicle was very good.

(Translated by Google) Clean and comfortable vehicle.

Poor organization by Avis to pick up the vehicle, 2 hours of waiting after registering with an advisor.

(Translated by Google) Very professional staff, quick processing. Clean vehicle. Simple and fast return. I recommend Authentik for renting a vehicle.

(Translated by Google) I highly recommend it.
Easy exchange from the vehicle reservation.
Provision of spacious and high-end vehicles.
Warm welcome.

(Translated by Google) Additional costs for maintenance of tires not anticipated at the beginning (TMF)

(Translated by Google) I appreciated the proximity of Authentik for working on our holiday project. It instills confidence! On site, well received, clean and pleasant car. The return was quick, which I appreciated... Perfect!

(Translated by Google) Very satisfied with the car rental (brand new Kia Forte!) at a very good price. I highly recommend Authentik for car rentals.

(Translated by Google) The car itself was fine, but having it 3 hours later than scheduled is simply unacceptable. The rate is expensive enough to hope for a service worthy of the name. These people do not realize that tourists have a schedule with mandatory times... I pass on the completely laughable options offered (14€ per day for a booster seat that costs 20€ in stores)... it is purely and simply a scam... a scandalous way to treat a customer who spends over 1300€. [...]

(Translated by Google) The vehicle was in the range that met our request, my only complaint is about the reception at the Toronto agency, barely a hello, charge on the card without any explanation, I had to ask several times to find out what their charge corresponded to and I had to insist to get a proof of deposit. 2 weeks later still not refunded

(Translated by Google) The Authentic site is clear and it's the best offer I was given, therefore I recommend it without reservation. On the other hand, the waiting time to pick up a vehicle at Thrifty leaves much to be desired. It lasted a little over 2 hours and 30 minutes and I almost missed an important appointment that I had to reschedule twice. Again, Authentic had warned me!

(Translated by Google) Once again, thank you to AUTHENTIK for the support during the high season. More than a commercial approach, a desire to protect the customer so that they benefit from proper service at a fair price. Emilie successfully replaced the one who had so well accompanied our vacation in western Canada. Proof of a company that has values, that values people, and shares all this with its staff. [...]

(Translated by Google) The provider turned out to be Avis. 1h45 of queuing on the D-day to pick up the vehicle during a busy week in August. A "we're hiring" sticker probably justifying such a line. I can understand high traffic, but what I understand less is that there was not a word of apology, not a smile. I politely asked if I was guaranteed a vehicle with a trunk for 3 suitcases as planned. The only very dry answer was "you'll see, I don't know."
On the other hand, the return process was very well orchestrated.
The little surprise that is not explicitly indicated in the quote: airport fees. [...]

(Translated by Google) Very attentive and accommodating

(Translated by Google) I am delighted to have chosen authentik as a travel partner. I was able to obtain the car I wanted, the pickup was quick at the airport as well as the return. Highly recommended, very good value for money.

(Translated by Google) A car rental in good condition: the car had dimensions suitable for our luggage.
The interactions with Authentik Canada were pleasant and the responses always quick; Highly recommended!

Impeccable service

(Translated by Google) The service offered by Authentik is impeccable, easily reachable by phone, answers to our many questions, clear and effective written communication! Thank you Authentik Canada!

(Translated by Google) The car was very nice, modern, fully equipped. But big problem: the tank had not been filled.. a bit inconvenient to have to go to a gas station right after picking up the keys..

(Translated by Google) We rented our vehicle from the Avis agency located in the Desjardin complex. We waited 1 hour and 30 minutes before being able to get the car (early August, a very busy period), and there was a problem with the contract drafting.... However, the advisor was able to correct the error before we left with the vehicle...
Once these issues were resolved, we were able to fully enjoy our stay! The car met our request, was in perfect condition, and had no mechanical issues during the 2 weeks of rental.
Good value for money. [...]

(Translated by Google) Bodywork in poor condition, high mileage, tire worn out, a flat and a chip on the windshield.

(Translated by Google) After a long journey accompanied by jet lag, it was difficult to accept a 3-hour wait to retrieve the car. Once this inconvenience passed, we were satisfied with the car.

(Translated by Google) We had a Jeep Compass. There were four adults seated comfortably. But if you have four large suitcases, they won't fit in the back of the vehicle, so choose at least a Jeep Wrangler.

(Translated by Google) Difficult access to the agency due to roadworks (to return the car, you have to take a one-way street in the wrong direction), no inspection of the car upon receiving and returning it, however, very satisfied with the vehicle: spacious for the 4000km we had to travel.