Car rental
4 adults - 4 pieces of luggage.
(Translated by Google) The initial vehicle (Nissan Rogue) did not allow us to fit our suitcases. We had to pay an additional $400 for an adapted vehicle. However, we had initially reserved a vehicle for 4 adults/4 luggage.
I'm not even talking about the reception in Montreal.
in line with expectations
(Translated by Google) Vehicle conforms to the order and invoice conforms to what was expected. Just a bit of a wait to pick up the vehicle that wasn't ready.
perfect
(Translated by Google) I rented a car, available at the airport, perfect in every way, very good value for money.
totally correct
service excellent
good
Unsatisfactory
(Translated by Google) With notice at the reception to recover your car, no instructions are given and they make us sign papers without explaining the unfriendly content to us either gives you the key and we have to manage to find the car and check the car. car at the start and done before your arrival so take a good look at everything before leaving in order to report as soon as possible if there is a problem ... despite everything the experience was magnificent this comment is not for authentik canada which was wonderful for help us thanks to our adviser. This comment is for opinion [...]
Unexpected additional cost + difficulty in returning the vehicle
(Translated by Google) We were upgraded: Jeep Patriot instead of the Sonata. No problem to put the luggage!!
On the other hand, no rear parcel shelf: unsecured luggage with risk for our children in the event of an impact.
Vehicle in good condition and very clean when taken in hand, but no explanation and assistance in taking over.
Unexpected additional cost to move to the US. It was indicated a cost of $15 per rental on the Authentik document, but in fact we had to pay $7.95 / day of rental or an additional $143 excluding tax when we only spent 9 days in the US out of 18 days rent.
Discount address at the airport for return not specified on rental contract. We had to look on the rental site for the route after having turned 30 minutes because our GPS was lost. Parking full on arrival, the vehicle had to be emptied at the entrance quickly with the children to manage, the car seats to recover... quite unpleasant.
[...]
Thrifty: only problems
(Translated by Google) In Toronto: long wait after 9 hours of flight and unclear information (car not where it should have been in the parking lot + indicates that there will be a surcharge for a drop-off in Montreal while the price paid to Authentik is for a rental of car from Toronto to Montreal).
Difficulties encountered
(Translated by Google) Comfortable car but we encountered great difficulties on the climbs and there are many of them in Quebec!
Very little recovery.
impeccable
(Translated by Google) Reservation made and hassle-free thereafter. Efficient communication and the person at the thrifty counter where we took the car keys was good advice
Excellent
(Translated by Google) The rental went very well. I was even upgraded. the experience has been very positive
good
(Translated by Google) vehicle in very good condition but the wait is long: 3 hours before picking up the vehicle and returning to the whimsical airport (no checks or documents)
Good but with a surprise at the end
(Translated by Google) Perfect car and service, no problem except for a $130 bill at the end for a one-way trip. At no time does the amount appear on the contract.
Efficient provider
(Translated by Google) Receipt and return of the vehicle without any problem
good Authentik Canada experience
(Translated by Google) My experience with Authentik went very well. Admittedly, it was limited to car rental, but on this subject everything went very well. thank you
Very satisfactory car for our stay
Easy and fast.
Not enough shuttles, too much waiting
(Translated by Google) 3 shuttles passed before there was room for us and more than an hour and a half more waiting at the counter with 3 young children, one of whom was two years old....
Clean almost new vehicle, perfect performance on this side.
Roadtrip From Calgary to Vancouver
Car rental
(Translated by Google) Impeccable service with the best price. All documents received in advance and good advice as a bonus.
A real service
(Translated by Google) I first visited the Authentik Canada site by chance while searching the internet for circuit ideas to build a three-week road trip in the Rockies, the Okanaghan Valley, Vancouver and Vancouver Island. The information there is very useful.
I then more particularly used their service for vehicle rental and the service was really top notch in the sense that, after the reservation was made, I was able to contact them several times and obtain precise answers and sound advice. . The advisers (Chloé in particular) are available and very efficient.
In short, a real plus!
[...]
Very professional
(Translated by Google) Nickel !
professional
(Translated by Google) Very good, speed at the counter, little attention for children and clear explanations.
One downside: contrary to what we had been told, the second driver was not free.
Very good contact with Authentik Canada (Chloé) - Car rental = perfect (Thrifty Est)
Location
(Translated by Google) Good car, perfect for traveling with lots of luggage
Thanks to Marie-chloé for her availability
Very satisfied to have chosen Authentik Canada
Thanks to Uriel Pineda, Sales Performance Manager at Avis Budget Group
(Translated by Google) Reservation with provision of the credit card on the Authentik Canada site on July 1st for a rental from July 6th to 24th -> 646EUR
Confirmation commitment within 48 hours received on July 1
Reminder by email on July 4 because no news received from Authentik Canada
Answer on July 5: no more car at 646EUR, but possible at 1192EUR (+84%)
Agreement given on July 5
Voucher sent on July 6 while we are traveling
When picking up the vehicle from Avis on July 6, Avis informed us that the vehicle was rented from July 7 to 25 (despite the presence of the dates from 6 to 24 on the voucher). Avis agrees to provide it to us on the 6th, but they tell us that a supplement will be due on July 24 when the vehicle is returned.
There must have been a communication problem between Authentik Canada and Avis because we had paid 1190EUR for the voucher from July 6 to 24.
Following the call to Authentik Canada on our French phone and their direct conversation with Avis, Authentik Canada promises us that there will be nothing to pay when the vehicle is returned on July 24th.
On July 24, when the vehicle was returned, Avis issued us an invoice for approximately 130CAD.
It took a lot of negotiating and calling with our French phone Mr. Pineda from Avis Vancouver to get the waiver of his additional charges requested by Avis.
[...]
to redo
(Translated by Google) I was very well advised and followed by chloé positive experience! thank you
Poor service
(Translated by Google) Watch out for overtime when you return the car...for 10' late (we went around in circles to find the entrance), penalty...and not nice at all...
All very well
(Translated by Google) Everything went according to our expectations. We were just provided with a Jeep Wrangler instead of a Compass, with GPS and more room. So very good for the upgrade (apart from the higher consumption).