RV rental
(Translated by Google) Everything was perfect, no complaints. I highly recommend Fraserway, the vehicles are new, very comfortable, and well-equipped. The reception and logistics are also perfect.
(Translated by Google) A nice discovery... which has a certain price all the same, but the experience was beautiful and memorable!
Satisfied
(Translated by Google) The positives: vehicle suitable for our stay in terms of space and ease of circulation. Warm welcome upon return with André, very nice.
The negatives: late vehicle handover in a hard-to-find area, dirty vehicle (a quick wipe with paper towel isn't enough), kitchenware in a box that didn't last long.
(Translated by Google) The service at Authentik to guide us in selecting the vehicle for our trip to the Yukon was truly professional. Véronique was available to answer our questions and to give us all the necessary information. All documents were clear and no surprises awaited us when taking possession of the vehicle. I would recommend without hesitation!
(Translated by Google) Good welcome to Mirabel/Montreal. However, we seemed picky during our departure inspection... A technical problem en route was very well handled and resolved quickly (but it disrupted our schedule) - no compensation.
(Translated by Google) Nothing to say about the rented vehicle and the staff. However, there is a significant downside with the vehicle rental policy. We have to pay for an early pickup at 10 AM instead of 1 PM, knowing that they do not rent vehicles on the day of arrival in the country. They are closed on Saturday, which forced us to cut our trip short on Friday morning with a mandatory return between 8 AM and 9 AM, or we would have to pay again for a late return. Given the vast distances in the territory, the return window is entirely inappropriate. Simply put, if you do not pay, they directly cut two days from your trip. Not providing minimum service on a Saturday is incomprehensible for this type of rental.
I met people during my travels who had rented the same type of RV from individuals. Same services and cheaper with more flexible pickup and return than Canadream.
Therefore, I do not recommend this company but recommend renting through peer-to-peer rental sites.
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Very good experience
(Translated by Google) Everything went very well, a great experience with the new vehicle which is well equipped. I got the largest model which actually drives very well.
(Translated by Google) Friendly, attentive staff and transparent operations.
Well-equipped and in good condition motorhome.
We had a very enjoyable stay.
(Translated by Google) We are very satisfied with Authentik Canada's responsiveness in our exchanges but much less with the procedure for contacting the rental company Fraserway to arrange the vehicle pickup.
Vehicle suitable and true to the description
(Translated by Google) We had perfect service from Canadream. The vehicle handover is very well explained both during online registration and on site. The staff is very friendly. A small paper guide is provided for future reference along with a number for 24/7 assistance (which we didn't use). The return process is also very easy. Their organization is well established. The RV met all our expectations.
Plan to go and return by car as there is no public transport or shuttle service to get there.
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(Translated by Google) 3 weeks in the Dodge Gran Caravan truck and it is the ideal model, both comfortable and versatile.
It is very well equipped and Jennifer is great whether in reception or follow-up.
She had been recommended to us by friends and in turn we will recommend North Campervans and hope to return!
Vehicle fully adapted to our mobility choice for
(Translated by Google) The van is discreet (unlike the camper van) and allows great freedom in our choices (such as sleeping location). Ideal for a couple without children or pets.
(Translated by Google) Journey in the Canadian West with over 2600 km traveled. Beautiful adventure with a very clean and orderly RV. The Canadream system is finely tuned and everything is simple. Congratulations, you have contributed to the success of our trip.
(Translated by Google) The vehicle was fine, the problem is that we received it dirty, under the pretext of a water restriction!!!!
(Translated by Google) The handling of the vehicle seemed hasty to us, a 20-minute video for explanations on how it works, with a significant lack of detail. The person who received us was very friendly, but did not explain much more than the video. The vehicle was scheduled for 3 PM, and we could only leave at 4 PM because the vehicle was not ready. At the time of reception, the propane was not yet filled, the floor was wet, as was the dishware, and the gas tank was not full, but apparently that's the policy of the house, it must be returned with the same amount it was received.
We were missing a pillowcase, which we only noticed in the evening at the park. We had a technical issue and had to call assistance (we were assured that they spoke French, but that was not the case) the delay was long, and finally, a technician assured us that the problem was not serious, which I doubt.
The company does not offer leveling blocks to ensure the vehicle is level in parks. Leveling is required for the proper functioning of the propane refrigerator.
The choice of accessory options is limited. No coffee machine, no toaster...
The vehicle was, however, in good condition. ~50k kilometers
[...]
Easy handling, very good contact with the renter
(Translated by Google) Our trip went very well, the vehicle met our expectations. The vehicle renter gave us good advice on restaurants, places to visit,... He was available at all times. We had a minor technical issue which he quickly resolved. Very good experience, I recommend.
(Translated by Google) Getting started was a bit quick, a written manual would have been welcome for novices like us.
But everything went well, VR is a good solution for exploring Quebec. The wastewater hose is a bit short depending on the campground connections.
We will repeat this experience.
(Translated by Google) We were very well received and all the rental formalities, both on departure and return, were done efficiently and quickly. The handling, advice, and help to book a campsite for the first night were very useful to us. The Dodge Caravan was in excellent condition, with practical, efficient, and well thought-out arrangements, and a very comfortable mattress. Its low fuel consumption and small size are assets for those who, like us, can be content with lesser comfort compared to a large motorhome. An excellent compromise between a tent (too spartan) and a motorhome that is too bulky and energy-consuming. [...]
(Translated by Google) The van from North Campervans is super convenient, spacious, and easy to use daily... We traveled across Alberta and Saskatchewan with this vehicle without any difficulty. The interaction with North Campervans is easy as well. I highly recommend it.
(Translated by Google) We forgot the folding chairs and the blocks to properly level the vehicle. The friendliness of the staff was not always very warm, especially upon return. The condition of the RV was not very good, particularly the table. Otherwise, a very nice trip and everything else was okay.
(Translated by Google) Efficient reception and return, clear explanations. VR quite spacious and bright, rather easy to handle.
(Translated by Google) personable and available staff
(Translated by Google) Alarms went off without us understanding why. In the end, it was a loose connection in the parking brake... No air conditioning. Generator not available. One chair was broken and a pillowcase was missing. But overall, the camper worked well.
(Translated by Google) The van that was given to us had many problems during the 8 days of rental. From the first day, there was a propane issue, making it impossible to cook or have hot water. A repairman had to come the next day, without fixing our hot water problem. This was only repaired on the second to last day. We had to adapt to the constraints this caused. We were given compensation, but it remains far inferior to the inconveniences it caused us. Their vans are not properly checked before handing over the keys, which is unacceptable. [...]
(Translated by Google) We enjoyed camping in an RV in Quebec with Canadream. The RV model was the right one. The explanations about the RV rental were clear. I was able to refuel upon returning near the center. However, we paid for a service to receive an explanation on the RV's operation, but it was too quick and not detailed enough. Also, some sheets were missing which we didn't notice at the start of the rental. There was a broom and a dustpan to clean the RV. This was minimal; we thought a small brush was missing. We had taken a child seat, but the model was inconvenient to install on the bench. The RV return times are too early and any flexibility is extremely expensive. The Canadream center is far from Montreal (1 hour from Montreal). So, you need to budget 70 dollars for a taxi one way and the same for the return to Montreal. But overall, we were satisfied with the RV. [...]
(Translated by Google) Nothing to say about both Authentik and Fraserway.
No problem. Ideally equipped, clean, comfortable campsite.
Availability and efficiency of our Authentik correspondent and the rental company!
(Translated by Google) Authentik Canada has been very responsive and understanding. The rental company (Fraserway) was excellent on all levels. We recommend!
(Translated by Google) Be careful, the drop-off at the end can take a long time if there are many people.
(Translated by Google) Easy pickup and return for the RV. However, be aware there's no awning. Good and nice class B. Beware of the multiple options that can inflate the bill. Perfect Authentik package. Dishes and bedding included.
Comfortable vehicle but poorly prepared
(Translated by Google) The vehicles are very decent and generally pleasant to drive, except for the noise. The space is large and the essential features are present. The kitchen kit is very minimal but manageable. The towels and blankets are good. However, very poor vehicle preparation upon reception: dirty floor (toilets), fridge does not work on electric, black valve blocked open by paper from previous renters (noticed upon arrival at the campsite, obviously), maintenance and tire pressure warning lights on. The team is very responsive, but it's unfortunate to have to complain to get the expected condition at reception. This was our second rental with Cruise Canada, not sure if there will be a third. [...]