Car rental
Flawless car
Impeccable vehicle quality and equipment
(Translated by Google) Agency staff very helpful and professional and thank you to the neighboring merchant for having received the vehicle on the return because the agency was closed (Do not be late even an hour to return the vehicle).
Nice experience
(Translated by Google) We rented for 10 days for a reasonable price, a small city car satisfactory in size for 2 adults with 2 pieces of luggage.
Simple booking on the site, with options included in the price such as the first additional driver.
Collection of the car directly from Avis at the airport terminal. We were well received.
Easy contact by email and clear instructions given after booking.
We are happy with this experience with Authentikcanada.
[...]
Laborious
(Translated by Google) Good morning,
I am writing this report to you regarding my disastrous experience with your vehicle rental company.
This report will consist of three major points which I cannot ignore, as the situation is so scandalous.
Firstly, when we took into account our vehicle reserved in Toronto on 20/03/2023, it turns out that the latter was not equipped with GPS, this option having however been reserved and paid for in the starter pack, option being essential for us. As a solution to this, the agency lent us a dysfunctional Garmin portable gps.
Following this we had to wait about a disconcerting time in the agency for this problem to be resolved. In response and after waiting 2 hours our initial vehicle was exchanged for a Ford explorer with gps this time, incidentally this vehicle was very dirty inside with a nauseating odor.
Here we go to Montreal as initially indicated to the Toronto agency. When we arrived in the city, the snow was present. We found ourselves stuck on the road, because to our enormous astonishment this vehicle was not equipped with snow tires, but with summer tires in an advanced state of wear! Thus putting our lives in danger in view of the risks taken on the road Canadian in this season!
It seems to me reckless and dangerous to let tenants leave with a vehicle equipped with tires not adapted to the climate!
Following this we somehow looked for safe parking without obstructing traffic.
We had to take accommodation at the place where we got stuck with the vehicle because following all these inconveniences, our initial accommodation was reallocated to another tenant, so important was our return because of all this! Incurring additional costs of course!
I specify that we could not call your agency since we do not have a Canadian plan!
When we woke up the next morning, we found that our vehicle had been fined for parking prohibited! However, the vehicle could not move because it was spinning on itself because of the faulty tires, so we had to leave it here while waiting for help to free it!
Generous passersby finally managed to help us and call your agency to change our vehicle in Montreal!
Not without difficulty being in the middle of a snowstorm, we arrive on the spot!
The receptionist from Avis Montreal therefore exchanged vehicles for us and gave us a Dodge Grand Caravan of a lower standard than the vehicle initially reserved…
This vehicle did not have a full tank of fuel, was not equipped with a snow plow! In addition, the integrated GPS was aging and had a considerable delay on each orientation announcement!
Despite this, no inventory has been carried out with us!
I therefore ask for a considerable commercial gesture in view of all these inconveniences which have made a trip prepared for years into a heap of problems due to disastrous rental vehicle management!
Looking forward to hearing from you, I am available for any further information.
[...]
Perfect
(Translated by Google) BMW X1 instead of Hyundai Sonata but everything else perfect
Very good experience
(Translated by Google) No worries renting a car through Authentik Canada. Advantageous offer with insurance. We had no problems with the rental agency.
small flat
(Translated by Google) At Thrifty, for the security deposit, you must have a bank card in good condition (with the legible brown band) because their payment terminal is unable to make an imprint. Without this guarantee, even if you have paid everything in advance, they will not let you go with the vehicle.
You will then have to go to another rental company (NOTICE) crossing your fingers so that there is availability (be careful on Friday evening!)
Authentik Canada reimburses the first rental, which has not been taken, without any problem.
Perfect service, this is my 3rd try.
[...]
Perfect service!
(Translated by Google) Transparent and cheap rental service, the staff was very friendly! Thank you Jerry for the return of the car in a good mood and your sympathy!
Car rental
(Translated by Google) Yes hello very happy with your service the car was super clean I recommend your agency thank you
Car rental
(Translated by Google) Great service and good price
Good vehicle but...
(Translated by Google) The vehicle was a Kya Stellos less than 30000 KMS: Nothing to say. Very good vehicle for my stay
However for the taking into account of the vehicle, very very very long: 1 hour before accessing the counter a lot of people and only 2 people to manage all the customers.
Organization to review at this level...
And I was not the only one in this case....
[...]
can do much better
(Translated by Google) car delivered with two very deflated tires and lacking windshield washer fluid
no indication of the main functions
Car ready when I arrive
Location conforme
(Translated by Google) Very nice car, nothing to complain about.
On the other hand, we did not understand why we were charged for fuel when the full tank had been filled?
A little disappointed
(Translated by Google) I do not attribute this bad rating to Authentik Canada who were very serious and responsive regarding my reservation.
On the other hand very unhappy with Avis. When handing over the vehicle, I find it a bit small compared to what I had reserved (full-size vehicle).
I return to the office I am told that they have nothing else left.
Seeing my dissatisfaction he gives me a little bigger one (but still not what I booked).
And no gesture despite telling me that we will have a partial refund.
[...]
Perfect
(Translated by Google) No waiting when picking up the car at the airport.
New, clean car.
Just missing a utensil to scrape the frost and snow.
SUV rental
(Translated by Google) Very happy with the service, very happy with the rented vehicle and very happy with the price!
Christmas in Canada!
(Translated by Google) We rented a car for 10 days.
No unpleasant surprises, quite the contrary (upgrade with 4x4 car and GPS, much appreciated by the way given the weather conditions): 2 drivers, snow tyres. The car was perfect!
On arrival at the airport, the car was waiting for us, the pick-up was quick and on the way back, we simply had to put the car in the car park and leave the keys on the dashboard!
Follow-up by Authentik Canada was regular before our trip and we are very satisfied.
[...]
Excellent car rental service
(Translated by Google) They listened to our needs and offered us options that met our expectations, without overselling. The mountain snow tire option was very well advised at this time of year
Simple and fast formalities
(Translated by Google) The rental went well. The in and out formalities are simple. However, the vehicle made available was of the same category but smaller than the rav4 and the additional driver was offered to us against payment, we did without. Upon return, I found that in reality it was included in the price. Too late.
Great experience
(Translated by Google) Very good welcome very good car I recommend 100%
According to reservation
(Translated by Google) RAS
Excellent site very serious
(Translated by Google) Excellent site to reserve a car in Montreal. Simplicity of booking, very complete contact by chat or email, a lot of responsiveness and attractive rates.
I highly recommend.
Family road trip
(Translated by Google) It was a very nice winter trip with a very good car! I will come back in the summer to discover Canada differently. I will contact you to have such a good rental car.
Comfort and clean
(Translated by Google) Very good value for money
Fast and good prices
(Translated by Google) Quick reservation of the car at very good conditions. We were treated to a top class car!!
Easy vehicle pick-up and return
Impeccable service
(Translated by Google) Easy access to the agency within the Hilton hotel, friendliness of the receptionist, file ready, no waiting, vehicle from another brand, free upgrade, clean vehicle
AVIS Rental at Montreal Airport
(Translated by Google) No handling of the vehicle with a technician, we had never driven an automatic gearbox, we had to search a bit and manage.
No tailgate on the rented vehicle: big inconvenience for a nomadic trip where our suitcases are in sight when we park
For the return of the vehicle, very complicated because no brochure to explain the way to reach the Avis agency and we looked for a station to refuel around! It was necessary to do it 3 times because the roads are multiple and the tourist discovers the environment. It would be nice to have a plan with the signage
[...]
Good location, efficient
(Translated by Google) We did a car rental in Canada on the site as part of a 2 week trip. When we arrived at the AVIS rental, we had a little trouble communicating (French - English with an accent), but we managed to get the car back, a very good model for good value for money. Return of the vehicle efficient and fast. The online booking was quite intuitive and clear.
Fine
(Translated by Google) Everything went well, taking the vehicle and returning it, but I'm still waiting for validation that the vehicle has been returned and that there was nothing to report what the staff confirmed that I should receive by email