Car rental
car rental picked up in Toronto and dropped off in Quebec
(Translated by Google) Car corresponding to our request, very comfortable with a very practical GPS (be careful, however, no recent update).
Car rental
(Translated by Google) Good spacious car!
location review Bld Wilfrid Hamel Quebec city
(Translated by Google) very good welcome and very good service from the staff: fast / efficient / smiling
The car was in accordance with my reservation
I recommend this agency
Alright
Alright
(Translated by Google) Avis had just forgotten to provide us with the GPS...
Quick support
Can do better
(Translated by Google) 45 min wait at the counter to take the car! Lack of staff at peak times.
The person who made my file: friendly but did not know that my Kia did not have a GPS (while requested and reserved). So I had to request a mobile GPS.
Kia Seltos corresponding to the reserved category (trunk capacity of 2 large suitcases + 1 small + backpacks), very well equipped except GPS, quite powerful.
BUT not comfortable enough to do 4000km in 2 weeks, our backs are damaged.
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My worst car rental experience
(Translated by Google) After 1h30 of waiting to go to the counter at Montreal airport (as always the organization is zero), I get a very dirty vehicle (inside and outside), which did not have a full tank but only 2/8.
And after 4 days the air conditioning stopped in the middle of a road trip when it was 35 degrees.
The car could be changed the next day but for an even dirtier vehicle and smell of cigarettes that I had to wash and vacuum and deodorize myself.
I have never had such a bad car rental experience. No respect for the customer. It is to believe that the vehicles are hardly recovered from a customer that they are given to the next one without control, without cleaning... it is shameful.
The problem being the Avis/Budget rental agency and not Authentik Canada.
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Montreal Car Rental
(Translated by Google) Overall, we are very satisfied with the rental made with Authentik Canada.
Very competitive rental price and very good customer relationship. We had all the answers to our questions via the chat and the team is very responsive for a name change on the contract.
The only downside is the customer relationship with the Avis rental company at the airport. For the recovery of the car, we had to deal with a very aggressive person from the moment we refused optional insurance and other benefits and asked for explanations on a line of the contract that we did not understand before signing. No one accompanied us to the car for the inventory (you have to take pictures) and no indication of the operation of the car.
The return of the car was done very quickly, with a much nicer person and the delivery of a receipt without explanation. The person just confirmed that everything was good. Upon return, an amount of $1.75 was debited from our account corresponding to @non pkg items. We don't know what that means...
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Satisfied with Avis, category upgrade
(Translated by Google) Despite the rather long wait and a rather slow general service for the reception of the vehicle, this was compensated by a superior category car (Huyandai Santa Fe). So overall satisfied with the rental! And authentic seems to offer very competitive prices compared to direct renters and offers good advice.
Simple, effective, but poorly prepared car
(Translated by Google) Vehicle recovered: Ford Edge (same category as the Grand Cherokee). Almost new vehicle (5000kms).
Friendly welcome, simple formalities, the collection of the car is fast, the return formalities too. On the other hand, the car we got back was incredibly dirty inside (sticky soda stains and crushed chocolate on the seats, crumbs in the storage compartments and storage spaces) and we had to clean it ourselves to be able to enjoy properly. Shame of Avis to let a car out in such a bad condition.
To know: no luggage cache in their rental cars (so luggage only hidden by the tinted windows. But no problem during the stay).
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Satisfied customer
Impeccable car but horrible support 3h wait
(Translated by Google) We had to pick up our car at 4 p.m., we waited more than 3 hours, obviously on booking
To recommend
(Translated by Google) Very good price, good car and very good service on arrival and return
good service
(Translated by Google) We didn't have a RAV4 but a GM product
Stay in Quebec summer 2023
(Translated by Google) The vehicle rental through Authentic Canada went very well. We appreciated the services of Authentic Canada and those of the service provider Avis. Both are recommended. Vehicle meets our expectations.
PERFECT
(Translated by Google) WE ARE DELIGHTED WITH THE VEHICLE AND IN ADDITION WE WERE UPGRADE
Very satisfied
(Translated by Google) Very good vehicle. Good welcome.
A satisfied customer.
(Translated by Google) O top with 1 car better than what I had imagined with 1 professional staff but for the personal discount, not French. Too bad and regrettable.
Wonderful experience
(Translated by Google) Authentik Canana accompanied me in an exceptional way upstream for the Reservation of my vehicle in Calgary. The attentiveness, kindness and availability of their agents, especially Jessica, is EXCEPTIONAL. This is unheard of for me. We have changed our Reservation about ten times but it has always been done with pleasure.
In addition, Authentik offered to accompany us during the recovery of the vehicle because we do not speak English well. What availability. What benevolence. The vehicle has been reserved in Calgary. He was expecting me an intermediate category SUV. We had a SANTA FE. Very large and very comfortable vehicle.
Do not hesitate, book with Authentik to avoid surprises, scams, and stress. Avis will attempt to provide you with puncture and glass breakage insurance. It's up to you, but the essential guarantees are included in the price. exceptional experience no regrets. I would come back to Canada and go through Authentik
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Satisfied
(Translated by Google) Despite waiting at the airport to pick up the vehicle, I was entitled to a better car than expected as a reward for this wait..
Chrisler 300 S.. superb
Quality service
Perfect
(Translated by Google) We had a Ford Escape, which was great.
I recommend very good value for money.
Easy to order, very good communication, and quick to pick up and return.
very good choice
(Translated by Google) practical car, large trunk!
Quality car but service to be reviewed imperatively
(Translated by Google) We arrive at the garden complex at 9am (estimated time on the internet) to pick up our car and the employee tells us that he has no car and that we have to wait 2h30 before a car arrives from the airport. We were 2h30 late on our day when we had to go to Quebec.
The employee didn't even apologize or make any commercial gesture, he was on his phone and didn't care about our problem. We were at least 7 people waiting for a car that was not there: unacceptable!
Also, the car was not cleaned very well.
Service and organization to review!!
Otherwise decent car.
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Calgary car rental
(Translated by Google) We didn't get the car or type of car requested at all! And we had to wait 1h30 at the airport to get the car. The problem was more on the side of AVIS rather than authenticik who offered exceptional customer service!
Very good vehicle clean and in perfect condition
(Translated by Google) We were upgraded as our vehicle was not available when we picked it up
Good vehicle, nice staff
(Translated by Google) Good vehicle and nice staff.
A small flat on the preparation of the order. When we arrived, the hostess indicated that there was no vehicle corresponding to the size requested.
She made us a small commercial gesture but I find it a pity that the vehicle was not prepared. Had he given our vehicle to someone else because we arrived late at 11:50 p.m. instead of 11 p.m. I didn't ask the question. A defense, they closed at midnight, I think that is also the reason why they could not bounce back.
Apart from this organizational problem which honestly did not penalize us, everything was satisfactory. If we had more luggage as I initially expected, my speech would have been different.
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Rental ok
(Translated by Google) We would have appreciated if we could return the car closer to our return flight. This would have saved me a return trip to the airport in the morning. But it is done well with return by bus via the 747 Expresss
kia sports
(Translated by Google) decent reception. Do not hesitate to ask for additional GPS, because on the KIA, even if there is GPS, it does not always indicate the right place.