Car rental

pleasant surprise

(Translated by Google) We had a FORD edge titanium. Very comfortable and sufficient for our luggage for 4.
In Toronto they don't speak French at all and the contract was in English cf scan. I knew the charge was $400 to return the car to another location and I understood that the car had to be returned with a full tank of gas. I have attached the contract for you.
In Montreal, much better to understand each other. We got a receipt in French. He confirmed the receipt of the prepaid amount.
The trip went very well with this car. [...]

We did not have the vehicle originally reserved

(Translated by Google) The Toronto agency opened 1 hour late and we did not have the reserved SUV but a vehicle of the same range

Good welcome and efficient service

(Translated by Google) Car pick up was quick

Very satisfied

Nice surprise with an almost new and upgraded vehicle.

Good for you but very average at Avis

(Translated by Google) Hello, I loved your support, but at Avis:
- I had a mid-range Chevrolet vehicle much worse than a large Cherokee
- 3h wait to get my vehicle
- not washed

Tourism

(Translated by Google) No GPS in the vehicle it is very regrettable

Staff not very helpful in toronto

Avis Québec, the only downside of our vacation

(Translated by Google) I waited 1 hour to access the counter because only 1 person was working
The person at the reception wonders which car he will be able to give me!?! Besides, I did not have the reserved model...
Since he didn't know where the car was parked, I had to hit the 3 basement levels of the hilton in Quebec.
The car I had is not safe, it makes an incredible racket as if we were in a washing machine and it sways in the turns if I am not careful !!!!!!
Nobody at the reception when I return for the restitution.... 250 dollars more for 2 additional days, what a scam!!!
Authentik contacted me simply advised me to see with the services of Avis... Great customer service.... Next time will rent it directly [...]

car corresponding to our reservation.

Nothing special to report

very good veh and quick handling

Perfect

Full nose scam

(Translated by Google) Hello, in the first place we did not make a joint tour with AVIS of the vehicle. we were sent a contract already completed/already signed. We specified that 4 "hitches" were reported on the bonnet but that they were not present on the car, however the contract mentioned the correct model + the correct license plate. Our mistake was to accept when a hitch in the back of the vehicle was not mentioned on the contract. As soon as the vehicle was recovered, we had a notification on the car concerning the pressure of a tire. After re-inflating at the nearest garage, the message disappeared, only to reappear 3 days later. We go to the nearest AVIS agency, which tells us the garage to which we are returning, to advance the costs which will be reimbursed to us on invoice by AVIS. We try to call the AVIS lcient service which informs us that they do not process this type of file but that it will be fiat when we return the vehicle by the AVIS agency. In this case, when the vehicle was returned, the Avis agency told us that we would not be taken care of at all, that they would not take any complaints on this subject, that we had to turn to Authentik Canada. We therefore had to pay for 2 tire inflations + a repair for a tire that was already damaged when we picked up the vehicle, even if it was not visible from the garage that repaired the tire in question. Several maintenance messages appeared during the trip: checking the oil level + pads, the vehicle does not seem to be maintained correctly. Ditto, we had to have this checked to be sure to travel safely. Unacceptable! On our return from the vehicle, the Calgary Airport Avis agency explained to us that the tear in the rear right of the vehicle was our fault. We explain the situation, the person in charge of recovering the vehicle tells us to see at the office. We only take a photo of the tear in question (less than 5cm). At the office, we were clearly badly received, he told us that it was our fault, that we were not insured with Avis so they would charge the maximum possible, ie 500 dollars, that we had to see this with Authentik Canada. We asked for an estimate of the cost of the repair because it clearly does not cost 500 dollars, the lady clearly indicated to us that it would be around 500 dollars because that is the maximum possible. We asked to see the vehicle again to take a full picture of it, scalded by the dishonesty of this company, which was refused because "it is not your vehicle, you should not have agreed to return it in this case ". We were told that we will not be able to approach the vehicle, they called security... We have never been treated like this when renting a vehicle [...]

Waiting on arrival a bit long

(Translated by Google) We had a Toyota corrola but just as good as the hyundai I guess.
We waited over an hour when our car should have been ready at 4pm. When we arrived at 4:30 p.m., we had to queue for 50 minutes and then, once our file was validated, wait another 20 minutes.
Otherwise everything was perfect

North American fashionable SUV (spacious and imposing 4x4)

(Translated by Google) No problem with the AVIS rental agency in Calgary to pick up the vehicle and in Vancouver for the return.
We were lucky to have a new vehicle, very well equipped, with GPS included

Disappointing

(Translated by Google) An agency in the city center that lacks professionalism and a sense of the customer

we got a dodge charger instead of the planned one

Some problems during the treatment

(Translated by Google) Everything went very well with the car except when it was picked up:
- the car was not ready in time, I received it only an hour after the start of the rental.
- the interior stank of cigarettes, we had to roll the window open for several days to make the smell disappear!

Car in very good condition

(Translated by Google) Arrived on site with the order form, I was given the keys to the vehicle directly without explaining anything, which was a bit of a shame. It's the same for the return no information just leaving the car in the middle of the returns parking lot.
I may change my note if I don't have a bad surprise within 1 month! :)

Upgrade to a BMW, adapted vehicle, fast and efficient service

(Translated by Google) Very happy to have made this rental via Authentik, vehicle available at the agency (Avis) at the airport, fast and efficient staff. Upgrade to a vehicle (BMW X2) not new, but recent and of higher range. The vehicle, while clean inside, was not washed on the outside. Not bothersome in my case, but it could have been in other circumstances.
I will definitely come back if needed. [...]

Good customer service

(Translated by Google) We were greatly surprised by the courtesy of the employees. Our experiences in other countries or with other car rental companies had never been great until now. We even got an upgrade at no extra cost.

Very disappointed with the car rental.

(Translated by Google) I had to wait more than an hour to receive my rental car even though I had reserved it for several weeks. They didn't assign me the vehicle I had requested, but the "equivalent": a Nissan Murano which had a trunk half the size of that of the Grand Cherokee. I had chosen this vehicle precisely for its capacity, which we lacked throughout the trip.

To flee

(Translated by Google) A wait of more than 4 hours to hope for a vehicle reserved several months in advance. Luckily the staff were attentive.

Western Canadian road trip

(Translated by Google) The car was ultimately a Chrysler 300. Very well equipped and very clean. All that was missing was satellite radio, to make everything exceptional.
Quick pick-up and return of the vehicle. Compliance with fees.

Very clean car

Good car, no worries

(Translated by Google) We had a good car, the right size and almost new (less than 10,000 km on the clock). Lots of options, but no GPS, which is probably the most useful option for a roadtrip.
The collection and disposal of the vehicle was prompt and courteous.

great deal

(Translated by Google) I asked for a Nissan versa but there were none left so I was lucky to have a Dodge charger gt 2022 WoW nice experience

Quick support

Vehicle delivery delay

(Translated by Google) Despite a fixed appointment, we got the vehicle 2 hours late. This changed our plans for the day since we had 4 hours of travel and an appointment fixed with our evening accommodation.
We are still waiting for the commercial gesture.

SUV rental for roadtrip

(Translated by Google) Authentik offers a competitive rate compared to a direct rental with rental companies. It was more the experience with the person at the Avis counter at the Toronto airport that was difficult: an hour wait, he was alone, with only 3 people in front of me. The person was unpleasant and did not want to give me a vehicle with GPS when I had taken the option. In the end we got an upgrade to an SUV above - we were supposed to have an Audi Q5 but after 20 mins it didn't punch the keys we got a Jeep Grand Cherokee V6 - great and very American, just higher consumption than the Audi. By taking the on-site options (roadside assistance and occupant insurance), I had an additional $1,100 for three weeks with taxes. [...]