Car rental

(Translated by Google) Excellent telephone service and advice

(Translated by Google) Speed and availability service; quality of the very recent vehicle which gave us full satisfaction and even beyond: DVD player initially not planned but very useful during long journeys with children. Perfect!

(Translated by Google) Unsurprising price including all options (insurance without deductible and second driver included) at; an attractive price. Reception and responsiveness; of AuthentikCanada to respond to your our questions. Quality of the documentation provided. Outperforms by far, even by very very far Autoescape and Bsp-auto (the latter is really to be excluded, Autoescape still passes...) [...]

(Translated by Google) Equipment and comfort of the car. Attractive price, very good value for money. price compared to competitors. Simplicity for booking and payment. Very pleasant welcome for the rental at; Quebec.

On the other hand, "frosty" reception at Avis when the car was returned: We wanted to have information on the supplements billed. The adviser, seeing that we spoke little English, was satisfied. to reprint an invoice for us without responding to our questions before disappearing in the shop... [...]

(Translated by Google) No problem when picking up the vehicle + price + code of conduct manual.

(Translated by Google) Very warm welcome, good advice, good responsiveness. GPS rental way too expensive! You should make decreasing packages according to the number of rental days...

(Translated by Google) The car complies with; the reservation. The car was perfect, clean...

(Translated by Google) Simple and easy relationship with the advisor for the entire booking phase. Good rate.

Not being able to choose in advance exactly the model of car that will be assigned to me; is less popular, but I believe it comes from Avis and not from you.

(Translated by Google) Quick and clear response to our questions, very good price for car rental. Thank you Authentik Canada!

Avis wanted us to pay for the additional driver that was included in the contract. Maybe do bilingual contracts because Avis àgrave; Toronto airport does not speak French.

(Translated by Google) Personalized treatment, very complete file with all the necessary information and full of good ideas. The guide to driving in Canada is a very good idea.

It would fail to indicate on the driving guide that you have to park in the direction of traffic so as not to be fined. Otherwise everything was fine.

(Translated by Google) Service and availability. The car received (Dodge Journey) does not really correspond to your car. the expected Renault space equivalent. It's a big car but not very big at all. inside. Very pleasant to talk to. drive though.

(Translated by Google) Rapidity and clareté

(Translated by Google) No problem, simplicity of the deal

There was a small error on the place of return of the vehicle. AVIS did not have the same return location in their system as on the voucher.

(Translated by Google) With Authentik Canada, the kindness and courtesy of contacts. Availability people, always ready to inform and even to remind us to abroad (France) - No "pressure" on the consumption. A very professional follow-up of the request: customer relationship at the TOP!!! />
I asked a real 7-seater car, (DODGE CARAVAN type) so with 7 seats bigger trunk, AVIS provided me with a "false 7-seater": so that with 7 people, there was no more space in the trunk for luggage. Areas for improvement: better specify to the customer the type of car that we will give him so that he can react. Because it's very inconvenient to make long journeys with a suitcase on your legs, for lack of space in the trunk. Especially since the places à; the rear were very limited even for very young 10 year olds [...]

(Translated by Google) Very satisfied with the telephone reception, the advice, the follow-up.

(Translated by Google) Great and fast internet

(Translated by Google) Great and fast internet

(Translated by Google) Reliability, Effective telephone reservation, Friendly and attentive correspondent. listening.

The price of the different options and taxes (for example the tax -25 years) are not always correct

(Translated by Google) Good price, ease of use to collect and return the car, maps provided to access the practical shops.

I had asked a small vehicle, I ended up with an extremely fuel-hungry 4x4 patriot jeep. From day one, the dashboard informed me that the oil needed to be changed. Orange light on the last day. Instructions for the car in English only (in Quebec it's a bit much!) [...]

(Translated by Google) Very satisfied. I enjoyed the speed and the professionalism of our advisor and the very affordable price of your rentals (even more affordable than doing business directly with the supplier).

It is not clear that when the quote booking is complete, we will not receive any further notices and the amount will be taken immediately. on the credit card. I expected to receive communication from you prior to the debit. [...]

(Translated by Google) Listening to customers. Quick answers. Price.

The voucher should also be in English Because it was necessary to explain to the Calgary AVIS agency that the 1st additional driver was free.

(Translated by Google) Competence of our interlocutor, her patience when I made a mistake in entering my bank card numbers. Extreme simplicity procedures to our arrival at AVIS and even easier on our return. Reserved vehicle = vehicle ready for our arrival and corresponding to our criteria. In addition, your complete offer (insurance without deductible, additional driver, unlimited Kms) avoids any financial surprise when taking the vehicle. And overall no bad surprises. For us everything was OK and perfect. [...]

(Translated by Google) Feeling of addressing professionals who know their subject well - Identification of a specific adviser who can be easily reached - Reactivity; - Sympathy

A few small inaccuracies. Ex : . By choosing "Reduction of the deductible to 0$" we are billed; but this option does not appear clearly in the description of the invoice. the n° green indicated for France when sending automatic quotes (0 800 907 682) was wrong; (perhaps this has since been corrected) [...]

(Translated by Google) Warm and very efficient welcome. The reservation operation at distance was done very easily and quickly. The receipt of the vehicle did not cause no problem. We took advantage of this. of a vehicle in super condition and very pleasant. The choices offered by Autentik Canada suited us perfectly.

For European customers, to think that we don't use many cars with clutches and gearboxes. automatic gears. Think about make a small guide of a few lines. What was my surprise when I took possession of my vehicle... But where are the gears? How does this vehicle work? And there was no user guide in the vehicle or anywhere else. I had to stop at the dealer to explain to me the use of some functions, because at Avis they didn't know them either... [...]

(Translated by Google) Responsiveness and professionalism of our advisor. Nothing to do report!

(Translated by Google) Experience limited to car rental. No problem.

Only negative point, the full starting tank is compulsory and charged. very expensive (between $70 and $80). I would have preferred have the minimum amount of fuel in the tank and go and fill it up myself... But that is probably not your responsibility.

(Translated by Google) The car corresponded to; what we asked for. And besides, she drove easily

We do not have the precise and detailed invoice for the supplement we paid; for car rental. The staff is unequally competent. When we took the car, we were obliged to ask for explanations from; each time we encountered a problem when we would have liked to someone to explain to us how the car works (in particular closing and opening the doors, how the automatic gearbox works, etc.) each time, a person kindly came to help us. We didn't have the exact address of where it was. we had to return the car (we did not return it where we had taken it) Returning the car, tank empty, is not practical at all and in addition we paid for the car. starting tank more expensive than it would have cost us; if we had done it ourselves. [...]

(Translated by Google) Good price, comfort of the car. Additional options such as GPS could have been included in the rental.

(Translated by Google) We had a dispute with the Avis rental company upon receipt of the vehicle. Montreal airport, the employee from home avis was very very very dishonest and impolite because this one charged us; the gps when we had a gps pass included ... but fortunately after having had Audrey on the phone, she asked us to to come to your office to settle this dispute. We would like to thank once again the way in which Audrey assisted us in this ordeal because indeed the employee had to add on the final invoice during the restitution in Toronto a sum of 185 dollars. If we return to Canada we will consider renewing the experience with Authentik Canada without any hesitation.

We have only had one car rental experience with Authentik Canada but were frustrated. completely satisfied with the professionalism of this agency. [...]

(Translated by Google) Efficiency, interesting price, kindness and efficiency; on the phone.