Car rental
Responsive rental provider and well-equipped vehicle
(Translated by Google) We enjoyed our experience with the Avis service provider.
The vehicle was available without any waiting and clean.
We appreciated that the vehicle was equipped with Android auto to connect our cell phones
.
More explanations when handing over the keys would be welcome, particularly on the condition of the vehicle.
Another remark, the vehicle provided was a little low (Toyota Corolla), and sometimes on the winding paths it was a little scary. Perhaps consider providing vehicles with higher ground clearance more suited to Canadian roads.
THANKS
IN conclusion it was a very good experience
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Awesome
(Translated by Google) Very kind staff! Perfect family car, we loved it!
Perfect
(Translated by Google) We rented a mid-size car for 10 days with Authentik Canada and Thrifty. We are delighted with it. We didn't expect so many services and such a high-end car for the price (€600 including tax). We had a full option hybrid Toyota Corolla. Equipped with Android Auto, we were able to easily guide ourselves with Waze (coupled with our Android phone). The first tank was included in the price, damage insurance too, then the second driver. As a bonus, no need to clean the car, cleaning is included in it. I haven't found cheaper elsewhere for so many services. It’s simple, you are unbeatable!! [...]
great car
(Translated by Google) the rented car was at the top
Satisfied with one downside
(Translated by Google) 3rd time renting from Thrifty and I have
Always been satisfied with the service. The cars have always been very good. The return of the car is done very quickly. This time, unlike the other times, I would put a downside on picking up the car on arrival. The wait was really very long, and after almost an hour of waiting we had to wait another half hour to get the car because it was not ready. And that was the case for all people. I was patient. After all, I was on vacation! And I expected it because according to the reviews it’s often like that. For me it was the first time anyway. But you have to stay calm! The main thing is to have a car as we asked for and everything else goes well.
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Rental conforms in all respects to the advertisement
(Translated by Google) Alright. Pleasant welcome, comfortable vehicle, well equipped.
Impeccable service
(Translated by Google) Agency in the city center. Very friendly staff. Perfect car. Very satisfied with the services.
No organization
(Translated by Google) The policy of the Hertz company which bought the Thrifty company is not oriented towards customer satisfaction when picking up cars at the Montreal airport. The Hertz company knows the number of cars rented per time slot. Few staff (2) at reception, cars not ready. A queue at the counter which makes the very long wait unbearable (3 hours for the last ones) with young children when the planes arrive. Friendly, helpful, smiling staff and not fast no matter what. Rental return at the extreme opposite of departure: Formalities at lightning speed. Conclusion: dismal support organization and not worthy of a group like Hertz (owner of the rental company Dollar and Thrifty). [...]
Car rental in Ottawa
(Translated by Google) Perfect rental. No complaints.
Moussalli
No bad surprises
(Translated by Google) RAS
Unsatisfied
(Translated by Google) As usual with car rental companies, the journey begins with stress and incomprehension….
I am obviously not talking about the fact that (as in 100% of cases) we did not have the desired model (road trip to Canada, I was hoping for a Jeep or at least a US model… I had a Volkswaggen ) but rather the total inconsistency between the contract that I had signed online (unlimited km) and the one that I was asked to sign on site (200km per day). When you're preparing to take a Canadian road trip, there's something better...
In addition, after 5 days, the coolant light flashed, after checking: everything was empty! So I had to find and buy something to make the levels….
Afterwards, everyone is nice and helpful on site, no problems at this level but for the rest, I was not very satisfied with my customer experience.
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nice welcome
All went well
(Translated by Google) Kind and caring staff and good advice
Very comfortable car
(Translated by Google) The car was even better than expected.
Picking up the vehicle was very long and stressful. Indeed, there was an infinite queue. We waited over an hour!!!! The people waiting were angry. We saw some people who, once they arrived at the counter, did not have a car. We were very afraid that the same thing would happen to us.
We lost a lot of time on our first day in Montreal.
The return was much quicker and easier.
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Unreachable assistance, endangerment of the driver and his family
(Translated by Google) I rented a vehicle at the Montreal airport from October 18 to 31. The Toyota Corolla loaned to me had a serious defect: the steering shook between 80 and 100 km/h. The cause: a tire was regularly deflating at the front. I have contacted customer service numerous times. But it’s incredible: each time, my interlocutor could not find my file. Neither by my contract number, nor by my last name, nor by the car plate number. I tried to call the agency directly: impossible to get anyone on the phone. Deprived of any assistance, I had to take the risk of driving very dangerously, with a tire that had to be re-inflated regularly. Finally, when I was able, 10 days later, I came back to Montreal on purpose, and they finally changed the vehicle. A lot of time wasted, money wasted (unforeseen gas costs to return, and 45 euros of telephone calls to an ineffective assistance number), and above all permanent endangerment, enormous risk taking due to the incompetence or non-existence of support services. I am demanding a refund and a serious commercial gesture. [...]
Great experience
(Translated by Google) Simple and efficient and attentive staff. They speak French which is a big plus when you don't speak English.
Very easy, very good, thank you
(Translated by Google) We went through Authentik.
Arriving at AVIS in Montreal, handling the vehicle in 5 minutes.
Vehicle, RAS.
Back at the airport, still at AVIS, handover of keys, check in less than 5 minutes.
One ticket and it's over.
Very good experience!
A little lacking in explanation
(Translated by Google) The rental company gave us a very clean, almost new car. We went back to the rental company to find out what fuel and how to open the tank. And we didn't know how the return of the vehicle took place (apart from returning with a full tank).
The rental company recommends not leaving anything visible in the vehicle but we do not have a rear shelf. Trunk a little tight.
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Car rental in Canada
(Translated by Google) Minimal assistance and explanations when picking up the vehicle in Vancouver, no one to take an inventory. The vehicle rented for 8 weeks with return to Montreal had clearly not been prepared for such a duration (vehicle 2 years+, 90,000 km, not drained and rear tires worn to around 85/90% and underinflated by 20/30 kpa) , The “drain to be carried out” alert appeared after only 3 weeks. Halfway through, the wear of the tires reached the wear indicators (bringing a risk of bursting and therefore safety). I called THRIFTY while in Toronto. For convenience, I selected French as the language but I spoke to an English-speaking person on the phone. I explained the situation (oil and tires) and asked if it was possible to take advantage of my stop in Toronto to carry out maintenance or possibly exchange vehicles at their convenience. The person on the phone first told me that I had to send an email then told me that this was the responsibility of the road service in the event of a breakdown (except it was not a breakdown) . She transferred me to this service which did not respond and the line was cut after about ten minutes. I sent an email. Afterwards, no one contacted me again. At the end of my stay in Quebec, I hesitated to travel miles and reduced my travel to avoid all risks. When returning the car to Montreal, one of the managers wrote "For sale" on a window. It seems that the situation of the car was known to the rental company. This is unprofessional of THRIFTY.
Besides, I feel like I paid the "one-way" fees for nothing. The vehicle, registered in Ontario and returned to Montreal in an area where one-way travel is free.
On the positive side, the car was fun to drive, comfortable and in good condition. Friendly staff upon arrival in Montreal.
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easy, efficient, with a very good price and a very good welcome
Avis Calgary airport rental - mixed experience
(Translated by Google) After a long wait of more than an hour, we received a rental vehicle whose engine oil and then brake lights came on after 300 km. The vehicle supplied to Calgary with 84,000km on the odometer had obviously not done the required maintenance. Fortunately we were able to change vehicles at Helena airport (Montana) without additional costs and without intervention from the Authentik support service.
The car received in Helena, however, gave us complete satisfaction.
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Good, efficient and quick welcome
(Translated by Google) No problem when returning the vehicle
The agency was also well located
Perfect !
(Translated by Google) Everything was perfect!
easy rental, good price, good responsiveness on site
(Translated by Google) Everything went well, very happy with the vehicle. We had a larger, higher category vehicle for the same price, because there was a small last minute technical problem when we took the planned vehicle. It took patience and a bit of pushing but it ended well.
At the desk we were offered to take out additional total liability insurance, even though we had already taken it out when booking through Authentik; this did not appear on their screen (?) but was displayed on the screen when the person confirmed my decision not to add it!? Some emotions at the unexpected, but ultimately super happy for the quality of the vehicle (a Chevrolet Equinox) comfortable for the many km and miles traveled and very spacious for the 4 passengers and large suitcases.
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Vehicle ok
(Translated by Google) In reviews everything is ok except the vehicle not cleaned
But nothing too serious
Good car
Car rental
(Translated by Google) Very, very unhappy with the vehicle rental company who asked us to pay for taxes and insurance already paid with Authentik Canada. We refused to pay, the amount was still taken from our bank account when we returned from vacation!!
Back from vacation, the Authentik Canada service confirmed that it was taking responsibility for this matter and took care of reimbursing us the amount.
Thanks to them.
Never rent again from Budget
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Very good for the duration of the stay, big scare at the end.
(Translated by Google) Everything went very well to pick up the car, which met our expectations, was easy to access, and which followed us for a month on our roadtrip without the slightest problem.
We were very scared after returning the car because suddenly, a few hours after realizing that everything was in order, a chip was found on the windshield. We do not yet know the outcome of this problem, but we advise you in any case to take a lot of photos of the car when you return it, or even films, to help you prove afterwards that you You are not responsible for the damage that we try to blame on you.
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