Car rental
Very good experience
(Translated by Google) My car rental went well, I was well received at Avis and I had no bad surprises...
The car was better than expected
(Translated by Google) Superb ultra smooth and simple service car
Everything was perfect
(Translated by Google) We were upgraded on arrival, everything went perfectly.
Very disappointed with AVIS customer service
(Translated by Google) After 7 hours of flight, when picking up the rental car at the AVIS branch at Montreal airport, car unavailable, we had to wait 3 hours !!!!!!! To finally have a car that did not meet our criteria: a DODGE DURANGO which yes was perhaps more comfortable but which consumed far too much gasoline.
More than 150 Canadian dollars more
Unrecoverable error???
(Translated by Google) During my contact, I mistakenly booked 2 days too many. I realized it a little late, and despite my call, it was not possible to rectify.
However, when picking up the car at the Montreal Trudeau agency, I was very surprised to learn that, if I had booked directly with Avis, it would have been possible to be reimbursed for these 2 days without any problem. (at least that's what I'm told...)
I noted the thing well in order to address myself to the good interlocutor next time...
[...]
Very satisfied
(Translated by Google) The car rental (Hyundai Sonata) for 3 weeks met our expectations. Pickup and drop off was easy and very quick. The car was very spacious and comfortable to cover more than 4000 km.
We will recommend Authentik Canada for car rental in Quebec.
Perfect
(Translated by Google) We were upgraded and we are delighted because the subcompact is right for the country.
Perfect welcome, thank you
Very professional
(Translated by Google) The car rental by Authentik Canada went well, everything was well organized, we picked up the car from Avis as planned and everything was already settled.
Moderately satisfied because I did not have the desired model, that is to say the dodge grand caravan, yet requested
Quick vehicle return.
(Translated by Google) recent and very comfortable car
Perfect
(Translated by Google) Vehicle confirms to our expectations
my car rental
(Translated by Google) No major problems at Thrifty, the car was a Hundai Accent and not a Chevrolet.
The only annoyance is the fact of having to return the car tank empty, whereas everywhere, and I find it simpler we return the car with the full as at the start. Which means that towards the end of the stay we end up not put only 10L by 10L in the tank and it's really annoying, it would be so much easier to fill up and top up before returning the car.
Voila, apart from this no worries for the rental.
[...]
In the top!
(Translated by Google) No surprises and moreover upgraded!
Everything perfect except for the return
(Translated by Google) Big moment of panic when returning the vehicle because the agency was nowhere to be found.
In question, erroneous information on the voucher ....
It all ended well in the end.
Very good value for money
(Translated by Google) The reception was a bit laborious: a person who did not really know what to do, did not know the return date or the return conditions. We had no indication of the operation of the vehicle. The full was done.
The vehicle was clean and in good condition. No worries during the 3 weeks of the rental.
Returning the vehicle was easy. We went to the chosen agency, returned the keys and the vehicle as it was.
[...]
Big communication problem between Authentik and Avis.
(Translated by Google) On July 19, 2018, our Air Transat Paris Vancouver flight was about 48 hours late. We had contacted Authentik in advance to shift the rental from Saturday 21 at 4 p.m. to Sunday morning at 10 a.m. at the Avis office in Vancouver on Hornby Street. But once there, the employees of the agency told us that they had received no information from Authentik. Nothing had been changed in the system and the agency had no more cars to offer us since in their eyes we were not on time. Our contact at Authentik assured us that she had contacted an Avis manager about the matter. We expressed our dissatisfaction in the avis agency and found ourselves on the sidewalk with suitcases and two children. We had to go to the airport to try to find a vehicle. The Avis agency provided us with a small SUV even though we had paid for a large one... We had to travel for a month with this vehicle even though we had planned to camp 50% of the time (see photo). This complicated things. To date, we have not received any compensation from Avis or Authentik in relation to the reduced range of vehicles, the two passing the buck on the responsibility for this error. We would like to at least be reimbursed for the taxi paid to return to the Avis office at the airport. [...]
Chevrolet Malibu
(Translated by Google) In the end we didn't have the Chevrolet Spark but the Chevrolet Malibu, a slightly bigger car.
We were very pleased with this car as well as the agents we met when picking up and returning the car.
On the other hand, we had rented a GPS which was of no use to us. The GPS does not work if it is connected, tells us longer routes than what our application told us. In short, useless.
[...]
very good 1st remote rental experience for a car
(Translated by Google) car pick-up in Toronto downtown, easy and quick, we dropped off the car at Halifax airport and it was still easy and quick.
You better not have a problem
(Translated by Google) I had a problem with the car. After calling roadside assistance, the only 2 agencies to exchange it are Montreal or Quebec. Suffice to say that if you are far away... I drove 8 hours during the day to make the exchange (and therefore lost my day of visit). The person who greeted me was unaware and was rather cold and indifferent to what was happening to me. Apart from that, the welcome when picking up the car was correct (I had been upgraded for the car but I was not told, I found out when I exchanged it) and very good when the car was handed over. vehicle (the person was understanding and humane! She immediately offered a goodwill gesture when she found out what had happened to me) . The cars were in good condition apart from this problem. [...]
Everything was handled very well
(Translated by Google) and thank you for the vehicle upgrade.
Merci Karolane!
(Translated by Google) Karolane was able to inform me perfectly and show great flexibility. Thanks again !
Virtually perfect
(Translated by Google) Very good rental, we were upgraded for free with a more spacious car. Easy pick up and drop off, no forced sale of products. Just at the vehicle socket, no information on the condition of the car, its driving and its type of fuel.
Unsatisfied
(Translated by Google) We are asked to return the car, with the tank empty !!! except that when we return the vehicle, we are charged 80 dollars to refuel !!!! During my stay I filled up twice for 60 dollars, so I think we paid 20 dollars more.
If we had been told to return the car with a full tank, I would have made $20.
In addition, the person who received the car was not at all friendly, you should not ask him for explanations.
So that's not at all satisfied.
[...]
I recommend
(Translated by Google) Vehicle rental at Thrfty via authentikcanada without problem. I have all the necessary information by phone before confirming my order.
Dodge Caravan Rental at Vancouver Airport with AVIS
(Translated by Google) Very good vehicle except that there are a lot of AVIS car rental outlets at the Vancouver airport. Better to take it in town.
It took me over an hour in total waiting and getting the car. On the other hand, the delivery of the car at the Calgary airport is done in less than 5 minutes!
hassle-free car rental
(Translated by Google) We only reserved a car to travel between Montreal and New York. The contact with Authentik Canada went very well and we had no problem picking up the car on D-Day.
Additional help that could have been useful: find out whether or not it was necessary to take out the various additional insurances offered by the rental company (Avis), and book the 3rd driver type options directly via Authentik Canada.
[...]
Perfect welcome
(Translated by Google) The person who welcomed us in Toronto was very professional and the fact that this person spoke French helped us. He offered us a much more comfortable, more spacious car for the same price.
A great family vacation
(Translated by Google) We are delighted to return from our vacation! What preserved nature, what a feeling of space. Our best memories: the discovery of the Amerindian nations, in particular the Hurons Wendats, the museum of civilization in Quebec and old Quebec, Tadoussac with the oldest wooden church in North America, the Chauvin trade, the observation of cetaceans on the St Laurent, the zoo reserve St Felicien ... [...]
Opinion is dishonest
(Translated by Google) I booked the rental car through you and we chose Avis based on their rates for young drivers. On our reservation, it was indicated the applicable fees for young drivers, which we had prepared to pay without problem. But once there, the Avis company never wanted to register my 23-year-old son on the grounds that the Avis company does not rent to anyone under the age of 25 (As for my daughter, luckily, she had just to be 25 years old in June 2018) I will not tell you his disappointment because at the start of our holidays, he left to drive like the others, and above all he was planned in our various relays. Avis can advertise competitive rates for young drivers, but if on the spot they refuse to let you drive, what do you do?? In addition, we had to fight not to repay the rental of the GPS, and the voucher in French where it was clearly indicated had no value for them. Finally, we signed a non-explicit supplement contract for 269 Canadian Dollars, and we were debited the sum of 280 € on our return (i.e. 420 Canadian Dollars without knowing what this difference corresponds to) In short, scandalized by the attitude of Opinion. [...]
Very satisfied with my rental, cheap, contract well respected
(Translated by Google) I am very satisfied with my car rental which was cheap, the contract was perfectly respected.
small downside: I had to pay $6 to leave the car at the airport when it was provided for in the contract.