Car rental
Hassle-free car booking
(Translated by Google) No problem with booking, picking up and returning the car.
Overall a good experience
(Translated by Google) The pick-up was done in Montreal Metclife. Very friendly staff.
No delay for the administrative side. The affected model met our expectations.
however, it is a pity that the returned vehicle was not fully fueled. An agent went to do it and it took about 30 minutes!!!! so many people who arrived after us took their vehicles before us.
The adviser is an excellent salesperson who manages to make us take options, which after reflection, are not useful - given the personal guarantees we have.
We regret that upon return, no AVIS employee came to check the condition of the vehicle with us. We handed over the keys and nothing else (no signature or paper handed over).
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VERY GOOD - no problem - happy
Satisfied overall
Lack of fresh transparency
(Translated by Google) The car was compliant and good, but we had the unpleasant surprise of having to pay additional costs for returning the vehicle to another location, which had not been indicated when booking. However, this absence of costs had been one of the reasons for choosing this rental
Lack of transparency, the tiny little paragraph in the contract is not explicit and above all it does not exist before the validation of the reservation
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Rent with confidence.
(Translated by Google) Very good responsiveness to all questions likely to be asked remotely, very useful information sent by email after confirmation of the rental (road code of the country visited, list of many circuits to do). Building trust through an exchange of emails.
Good vehicle but bad documents
(Translated by Google) Waiting time to pick up the vehicle too long (nearly 1h30)
A little negligence from the staff opinion on the actual condition of the vehicle. Almost new vehicle but with scratches not mentioned on the initial state. Why?
I saw that I would have traveled more than 3000km
Certainly I like to ride but it's a bit strong
The starting mileage is wrong since a photo taken leaving Montreal on 07/8 shows 7260 on the odometer (I just did the Bonaventure hotel airport trip the day before) - I think the contract is not for the right vehicle (j had a dodge durango)
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Very satisfied with our experience
(Translated by Google) We were upgraded. With a very suitable vehicle for our needs and especially for our family. New vehicle from 2019. Personal very attentive and benevolent to our questions.
without issue
(Translated by Google) Compliant car or even better, it was a new car!!! very friendly welcome and simple return
Scam
(Translated by Google) I was charged $400 more at the rental company is it really a scam to order the vehicle from you????????
Very good, satisfied with this rental
(Translated by Google) Very good welcome by Charlotte, for any information quick contact with all the answers to our questions. Satisfied with our vehicle. Thanks Charlotte.
Decent car.
(Translated by Google) The issuer of the contract at AVIS on your arrival organizes itself and takes advantage of your feverishness to provide you with an additional service (GPS, VH upgrade, etc.). ORGANIZED SCAM.
Road trip Montreal-Quebec-New York
(Translated by Google) Excellent ! Car collected in the center of Montreal, returned to 54th St Manhattan at Avis.
The only way I found to cross the border by car. Ideal solution.
Maximum insurance coverage.
Everything went really well.
My car was a Toyota Camry, perfect.
What I liked less, Avis punctured 105€ after the return of the car. Always a tax, a trailing charge!!
Thank you
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Excellent value
Changed to an Equinox
(Translated by Google) We decided to take a Chevy Equinox SUV, it was worth it! Not only for space but also fuel economy, having traveled more than 2700km with a consumption of 7 liters / 100 km wow!
Perfect
(Translated by Google) new car, clean, booster seat ready. Quick return with a person who comes to our arrival in the car park to inspect the car and who prints a receipt, no queuing to do at the counter!
Good rental
(Translated by Google) New and quality car. Fast and effective
Car ok, Service Authentik Canada perfect, but Service Avis very disappointing
(Translated by Google) Authentik Canada service has always been perfect. Their replies by email were always extremely quick and full of good advice.
On the other hand, Avis is something else...
When receiving the car, the Avis Vancouver representative "forgot" to give us a ticket to be able to leave the parking lot... so we had to pay $43 to not block everyone at the exit of the parking lot ... We obviously immediately found a place to park and headed back to the Avis office in Vancouver.
The Avis rep told us that he had indeed made a mistake, that he had no money on hand to reimburse us but that he was calling the Calgary office where we had to drop off the car again for them to reimbursed in cash and that he also left a note about it in our file... except that he obviously didn't do any of this. In Calgary, on the other hand, we came across a very friendly representative who, on the other hand, had never heard of our situation but took a good half hour to try to fix our situation...because he had no no more cash to reimburse us at the Avis office in Vancouver...
To date, the situation is still not resolved, a "case" file is supposed to have been created at Avis in order to obtain a refund... but we must check within a week if the refund has been received. place... otherwise, we left to call Canada from Belgium (they don't have a contact email address for this kind of problem, so they have to pay for international communications) hoping that it will end up arrange...
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Just perfect !
(Translated by Google) I am more than satisfied to have used Authentik Canada to prepare part of my trip.
First of all, the website is comfortable, aesthetic and intuitive, it's a real pleasure to navigate on it.
Then, all the necessary information is just a click away, which quickly builds confidence.
Finally, a quality follow-up follows the purchase. In this case my advisor was extremely friendly, she answered my emails very quickly and always in a friendly way and cared that my trip was going as well as possible. A real pleasure to talk with her, which is very reassuring when you don't know anything about the new country you are visiting. Thank you !
To sum up, it is a quality service that I wholeheartedly recommend!
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Personalized trip
Quality of service
Everything perfect...
(Translated by Google) Fast pick-up, expedited return and vehicle as expected.
Fairly long wait
(Translated by Google) It took us almost 2 hours to get out with our cars. The employee was on his own to manage returns, pick-ups and the telephone; it's a lot.
Be careful, the trunks are quite small or our luggage was large but 3 large suitcases do not fit in the trunk of a Kompass jeep!
The employee was very nice and allowed us to look if there was not another bigger car.
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Very satisfied
(Translated by Google) Services respected, time taken over and delivered. fast vehicle
Satisfaction sans restriction
(Translated by Google) Very satisfied with the service.
The vehicle met our expectations perfectly.
The pick-up in Montreal and the drop-off of the vehicle in Toronto were done without any problem
Didier and Christine
(Translated by Google) No hassle, fast car pick-up service. The rental car being right in front of the Vancouver airport. Be careful when you test your car for the first time, it took me a few meters to get used to the automatic gearbox but once mastered.. what a joy :)... I will just say that the car rental company scared us a little with the different kinds of insurance and wanted to impose a bigger car on us for the rockies but my golf was great, no need for a pickup to visit Wells Gray, Jasper and Banff ;)
For the return to Calgary, always easy. No worries. I recommend this rental company even if the others are the same, it was the lower price that influenced me.
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Simple and efficient
Tour between Vancouver and Calgary
(Translated by Google) SUV rental through Authentik Canada. All went well. Our car, a Chevrolet Equinox SUV, was roomy and comfortable. Very competitive price through you.
Thanks to Emilie who always answered my questions kindly...
Very satisfied
(Translated by Google) We had a very nice almost new KIA SUV.
Simple and quick pick-up and return formalities.
Good experience
(Translated by Google) Very good experience through Authentik Canada. The team is available and friendly.
However, the vehicle offered by the rental company was ultimately sub-compact in size, which forced us to take a bigger one.