Car rental

Very satisfied with the vehicle

(Translated by Google) The model of the vehicle was not the one reserved, but we had an equivalent that corresponded very well to our expectations. No issues with the vehicle.
We were able to get a child car seat as we requested (even though it was impossible to reserve it).

Welcome upgrade but the "full fuel" option by Thrifty ill-suited.

(Translated by Google) From a rental point of view, nothing to say, the car offered was upgraded (NISSAN MURANO) because the model requested was no longer available (TOYOTA RAV 4).
I just regret having taken the additional tank option at the end of the rental because even if this service can make life easier, the terms are poorly adapted. Indeed, they assume that the tank will be completely filled (82L) while even with good management, it is impossible to arrive with an empty tank. Therefore, even if they have a preferential price on fuel, this option is not to our advantage.
On the Montreal agency, the collection of the car took more than an hour because the treatment of previous customers was endless. After 8 hours of flight and a significant jet lag, it was a bit painful.
The return was quick and smooth. [...]

Disappointing Thrifty Agency

(Translated by Google) No problem to report on the side of the reservation via authentik Canada, however the Thrifty agency is not to be recommended. Indeed the vehicle rang because of a malfunctioning system all the trip, unfriendly adviser when returning the vehicle, we took the option of full paid at the agency which allows the car to be returned without having to refuel on the basis of calculation of a full tank at 50L knowing that they make their margin on the fact that the vehicle is never returned 100% empty. But it is difficult to accept recovering a vehicle that was only 2/3 full instead of full at the start, knowing that the only gesture that was granted to us was to withdraw $10 from the final invoice. [...]

Very satisfied

Bon service

(Translated by Google) Comfortable vehicle

Rental at YVR Satisfactory

(Translated by Google) Satisfied with Vancouver airport car rental from thrifty via Authentik Canada. Vehicle corresponding to expectations, rental offices very well located just outside the terminals.
Problem encountered: our contract included a second driver (spouse/wife) at no extra charge, but for thirfty spouse = husband or wife only. So being only PACS it could not be taken into account. [...]

car ok

(Translated by Google) The car turned out to be more spacious and better equipped than expected.
However, the almost 300 euros more to be paid at the end due to the deposit of the car in another agency had a hard time passing. Indeed, I had booked this option from the beginning and I did not have clear information regarding any additional costs to be paid at the end. Bad surprise

Overall satisfied

(Translated by Google) Reservation well recorded. The vehicle made available to us was upgraded: very good. Speed of vehicle delivery. Only downside is the exterior and interior cleanliness.

Very good service from Authentik Canada, but beware of the rental company Avis

(Translated by Google) 3 week trip went perfectly well.
Only fly in the ointment; the Avis supplier who sells you additional insurance without further explanation than having you sign the freshly printed document of incomprehensible codes. They surround the place where you must sign. You think you're only signing the vehicle acceptance agreement and well, but no. -> Be careful.
My advice (even if you're in a hurry to go on your road trip or the long line of people behind you is a bit groaning) never leave the counter without having a detailed explanation of what you're signing. If in doubt about the foreign language, ask a more experienced person in the queue for help.
Fortunately for us, the professionalism of our Authentik Canada advisor allowed us a happy ending and we thank her again.
[...]

Efficient

No problem

(Translated by Google) Vehicle rental without any problem with Authentik Canada. Everything went very well from start to finish. I highly recommend this site for its seriousness

Thrifty has a team at the airport who are very friendly

(Translated by Google) We were welcomed by a very friendly team. The loaned vehicle was very clearly from the upper range and brand new. We recommend.

Exceptional vehicle: BMW X3

(Translated by Google) The vehicle was very comfortable for 3 weeks of vacation and very pleasant to drive.
Downside: No manual in French in the vehicle. No briefing on how the car works.
The auto box, the sport mode, the manual mode with the paddles on the steering wheel... It would avoid a few moments of loneliness the first half hour.
Long wait (1h30) for the recovery of the vehicle but reasonable compared to other airport experiences. 2 people to absorb a massive influx of customers, inevitably, it gets stuck. But it is a classic in airports.
The person who received us was pleasant despite the number of customers to manage.
On the other hand, it is necessary to know the options taken in the contract because the opinion operator asks the questions again... Do you want a GPS? The deductible at 0 €?
Especially since there are options assumed by authentik canada and not by opinion such as the deductible at 0€.
Very quick vehicle recovery. 5 to 10 mins. [...]

Excellent!!

(Translated by Google) We picked up the vehicle in about 20 minutes at the Thrifty agency at Montreal airport. We had an almost new vehicle (4000km) corresponding perfectly to the type of vehicle requested (the make and model not being defined in advance: we had a Nissan Rogue). Ditto for the return, after changing our minds we decided to return the car to an agency other than that of the airport (all the formalities were done on the phone very quickly). Only small problem, the thrifty agency (our rental company) in downtown Montreal is not easy to find! [...]

Not very honest in Toronto

(Translated by Google) At the rental company in Toronto, the planned car was not available. They offered us a substitute car, presented as bigger when it was much smaller. We therefore requested another car model, which was accepted.
Beware of surrogate models.
The staff makes little effort to understand people who don't speak English very well.
The return to Montreal went very well. [...]

Location correct

(Translated by Google) We received our car in the center of Montreal.
Our vehicle was clean and spacious. As desired, it did not consume too much gasoline (average of 7l/100).
I regret that the inventory of the car is done in the basement because it is very dark and it is impossible to see if there are scratches or other damage!
Walk around the vehicle well in daylight!
Easy return of the car by accessing the Discount garage.
I would have liked to receive a document or an email attesting to the safe return of the vehicle! [...]

1:30 delay due to: Faulty internet cable

(Translated by Google) Hello
Everything would go wonderfully well with Authentik Canada. Thank you for your support and your explanations.
On the other hand, disappointed with the DISCOUNT service provider, I waited more than 45 minutes before I myself gave the idea of going to another branch to be able to finally sign the missing contract! Internet problem because a cable was not working. So everything was stopped.
The collaborator kept telling me that he was doing his best which annoyed me after 40 minutes that he turned on and off his computer in a loop.
His possible would have been to have the famous contract returned as quickly as possible rather than, after raising his voice, he would have to take me with the vehicle allocated to me to the other discount. I left 1:30 late with a cracked windshield. Luckily it was at least the 4x4 we wanted. [...]

Car

(Translated by Google) Very good performance. But we had chosen the wrong car: although big in size, the trunk of the jeep could not contain our 4 suitcases.

Guillaume

(Translated by Google) Very good, except that we picked up the car with a slight delay of half an hour.
Very friendly staff. Very good car.

Responsive and reliable

(Translated by Google) Rental done easily online with an advisor who sent us the rental details and the branch changes in Quebec.
Very satisfied experience with a quality discount car.
We recommend !

Chevrolet Tahoe: excellent car for a roadtrip

(Translated by Google) Ultra fast service on departure and return and a very good car.

Very satisfied with the quality of the relationship

(Translated by Google) Very professional because price compared with other sites and no abuse
Very responsive: almost immediate response
Very pleasant by email

Very good rental experience with Authentik Canada

(Translated by Google) The car was better than expected. A beautiful, spacious and powerful 4*4, ideal for a 15-day tour in Canada. Perfect return. Quick and easy pick up in Montreal. But the agency was not easy to find.

perfect service

(Translated by Google) We went through Authentik Canada for our car rental. Reason: the cheapest, and hyper responsive and clear service from the agency. No hidden costs. I highly recommend Authentik Canada! The rest of the trip was booked by us because I myself worked in an agency and therefore wanted to do everything by myself. But Authentik Canada is by far the best agency in Canada if you want to entrust your tour to an agency. [...]

Great car rental in Quebec!

(Translated by Google) Thanks to Authentik and Thrifty for the two week car rental. I picked up the car in downtown Montreal. Everything went very well, with no surprises and I was even upgraded... the car was a very cool Dodge Charger and perfect for a family. Automatic car very pleasant to drive. The return to Montreal airport went very quickly and again without surprises.

Very good except the haggling to obtain a vehicle really equivalent to the one reserved

(Translated by Google) It is always very difficult to evaluate the categories of vehicle that we reserve according to the volume of our luggage.
And the categories of vehicles once arrived at the rental company are of a well-maintained obscurity.
I really felt that no vehicle was planned for me when I arrived at Thrifty.
The supervisor began by offering me a vehicle that was clearly too small for our luggage (Nissan Murano), and wanted to charge me a supplement for a Kia Sorento, a vehicle that was nevertheless classified in the same category as the vehicle I had reserved (Ford Edge ) on the site I consulted to find out about the dimensions (https://fr.automobiledimension.com).
We had to insist, assisted by my sister-in-law from Quebec, to finally get the Sorento at no extra charge.
And refuse as usual all insurance and fuel options supposedly very interesting. It's quite unpleasant after 12 hours of travel, and I imagine that many customers are taken in and simply pay...
Other than that, the vehicle was fine and the attendants in the parking lot efficient and pleasant. [...]

Does not match demand

(Translated by Google) I had to have a Toyota Corolla and I had a KIA Soul whose trunk is tiny. Also for the suitcases it was very complicated. Also, the quote did not mention a $100 surcharge for delivering the car to another city. This is not transparent at all. An estimate must be all costs included.

Perfect

(Translated by Google) New vehicle. No pb. Great welcome at the agency.

professional but some surprises

(Translated by Google) we expected 1 seven-seater but the two rear seats were not available. suddenly the 3 children were a little tight. no back shelf so luggage not hidden but Quebec is very safe.

Very good value for money

(Translated by Google) Rental as agreed, very good